Merchandise Manager Customer Service

DEBBIEANNETTE_HOWE_Resum

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DEBBIEANNETTE_HOWE_Resume_18 (1).pdf

PROFESSIONALSUMMARYVersatile team member offering over 30 years of experiencehandling tasks smoothly and efficiently. Adapts well to changingprocesses, programs and team requirements. Eager tocontribute to growing company.SKILLS Workflow CoordinationMerchandise Stocking andReplenishingMerchandising andPromotionsComplex Problem-SolvingService ImprovementPOS Inventory SystemOperationMerchandisingOverstock ManagementGuest Experience SupportAsset ProtectionProduct PricingInventory Control ProcessesOrder FulfillmentTeam TrainingActive LearningPromotional PlanningProfessional RelationshipsCorrective ActionsMerchandising PlanCreationProper StaffingCreative StrategiesFixture UpdatesCompliance RequirementsInventory ManagementSales Floor ResetsDepartment PerformancePersonnel SchedulingSeasonal DisplaysCash Register OperationsCustomer Buying HabitsOperational StandardsManager Coaching andTrainingSales PromotionShrinkage ControlCustomer InteractionDepartment OversightMaintaining Clean WorkAreasInventory AccuracyWORK HISTORY Team Lead Merchandiser / Driveline Retail Solutions - Yuma Az/ 11.2022 - CurrentDEBBIE ANNETTE adwr8t@r.postjobfree.com H: 928-***-**** C: 928-***-**** Yuma, AZ 85364

Removed damaged, out-of-code, not-in-set anddiscontinued items from displays.Verified products appeared at correct locations in properquantities.Conducted regular store audits to verify compliance withcompany policies.Completed efficient store resets to prepare store for specialpromotions and seasonal updates.Communicated with suppliers to negotiate best pricing onapparel and accessories.Utilized visual merchandising techniques to effectivelyshowcase products in retail stores.Managed timely and effective replacement of damaged ormissing products.Operated equipment such as pallet jacks and hand trucks tomove heavy boxes.Checked product levels and recommended new purchases.Transported merchandise to sales floor and replenishedout-of-stock and low-stock items.Supervise and assist Reset teams for schematic accuracy andreset completion.General Merchandise Support Manager / AlbertsonsSupermarket - Yuma Az / 11.2006 - 11.2022Improved staffing during busy periods by creating employeeschedules and monitoring call-outs.Defined clear targets and objectives and communicated toother team members.Designed displays to deliver interactive, engaging, andmemorable store experiences for shoppers.Established team priorities, maintained schedules andmonitored performance.Streamlined and monitored quality programs to alleviateoverdue compliance activities.Cultivated positive rapport with fellow employees to boostcompany morale and promote employee retention.Built positive relationships with vendors for consistent andreliable supply of products.Analyzed industry trends to develop relevant offerings.

Assisted in organizing and overseeing assignments to driveoperational excellence.Completed efficient store resets to prepare store for specialpromotions and seasonal updates.Monitored inventory levels and made necessary adjustmentsto maximize sales and profits.Maintained positive customer relations by addressingproblems head-on and implementing successful correctiveactions.Mens and Boys Department Superviser / Walmart - Yuma, AZ /10.2003 - 11.2006Managed store's stock inventory and ordered newmerchandise to replenish low-stock items.Kept department clean and organized to provide shopperswith pleasant experience.Improved customer service by projecting friendly andknowledgeable attitude.Processed cash, credit, debit, and check payments.Marked-down clearance items and relocated merchandiseto proper storage areas.Examined incoming inventory, merchandised shelves andprevented shrinkage.Trained and mentored new employees.Walked through department multiple times each shift toevaluate and correct issues such as cleaning and stockreplenishment needs.Maintained focus during busy times and delegated tasks toemployees to keep business running smoothly.Oversaw team of 10 employees.General Merchandise Manager / Frys Food & Drug - Yuma, AZ/ 10.1990 - 03.2003Reduced waste and pursued revenue developmentstrategies to keep department aligned with sales and profittargets.Maintained professional, organized, and safe environment foremployees and patrons.Accomplished multiple tasks within established timeframes.Maintained positive customer relations by addressing

problems head-on and implementing successful correctiveactions.Recruited, interviewed and hired employees andimplemented mentoring program to promote positivefeedback and engagement.Communicated regularly with suppliers to upholdaccountability for quality standards and timely delivery ofgoods.Maintained updated product knowledge to successfullyeducate and advise customers.Completed efficient store resets to prepare store for specialpromotions and seasonal updates.Analyzed industry trends to develop relevant offerings.Developed and implemented successful strategies toincrease sales and profits.EDUCATION Yuma High School - Yuma, AZHigh School Diploma

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