CAROL
PATMORE
**********@*****.**
M
Centerville, IN 47330
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing
comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic,
high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory
management and shipment processing. Reliable and upbeat
[Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate
successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Dillards Department Store - Retail Associate
Richmond, IN • 05/2021 - 03/2023
WORK HISTORY
Greeted customers, helped locate merchandise and
suggested suitable options.
•
Organized store merchandise racks and displays to
promote and maintain visually appealing environments.
•
• Maintained clean sales floor and straightened and faced SKILLS
• Cash Register Operations
• Appeals Support
Verbal and Written
Communication
•
• Self-Directed Learning
• Scheduling Flexibility
• Shelf Recovery
• Setting Up Booths
• Prioritizing Workflows
• Credit Card Applications
• General Housekeeping
• Cleaning and Sanitizing
• Loyalty Programs
• Retail Knowledge
Strong Communication and
Interpersonal Skills
•
• Retail Transactions
• Gift Wrapping
Computer Proficiency and
Microsoft Office
•
Register Opening and
Closing
•
• Retail Effectiveness
Reid Hospital Clerk Class
Richmond, IN • 04/1983
No Degree: Medical
Terminology
Lee County High School
Beattyville, KY • 05/1971
High School Diploma
EDUCATION
JCPenney - Retail Sales Associate
Richmond, IN • 10/2011 - 10/2020
merchandise.
Helped customers complete purchases, locate items and join reward programs.
•
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
•
Stocked merchandise, clearly labeling items, and
arranging according to size or color.
•
Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable assistance.
•
Answered questions about store policies and addressed customer concerns.
•
Refunded payments for returned items, processed
exchanges and offered store credit to achieve customer satisfaction.
•
Answered product questions with up-to-date knowledge of sales and store promotions.
•
Informed customers of current store promotions to
encourage additional sales purchases.
•
Greeted customers and helped with product questions, selections and purchases.
•
Helped customers complete purchases, locate items and join reward programs.
•
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
•
Maintained clean sales floor and straightened and faced merchandise.
•
Stocked merchandise, clearly labeling items, and
arranging according to size or color.
•
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
•
Organized store merchandise racks and displays to
promote and maintain visually appealing environments.
•
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
•
Answered questions about store policies and addressed customer concerns.
•
Used POS system to process sales, returns, online orders and gift card activations.
•
• Informed customers of current store promotions to encourage additional sales purchases.
Balanced and organized cash register by handling cash, counting change and storing coupons.
•
Issued receipts and processed refunds, credits or
exchanges.
•
Folded and arranged merchandise in attractive displays to drive sales.
•
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
•
Worked closely with shift manager to solve problems and handle customer concerns.
•
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
•
Provided accurate information about promotions,
customer programs and products, helping drive high customer retention.
•
Supported efficient and timely replenishment of sales floor merchandise.
•
Opened and closed store independently and prepared nightly bank drop for manager.
•
Used consultative sales approach to understand customer needs and recommend relevant offerings.
•
Supported loss prevention goals by monitoring shopper behavior.
•