Service Representative Executive Assistant

United States Citizen

No Veterans Preference

Security Clearance

Summary of Qualifications

Experienced with working in a fast past environment with over 25 years of professional experience in business operation, which includes employment as a contracted government employee with the Department of Veterans Affairs, the U.S. Department of State, and I worked with an agency wherein the FBI and the Department of USDA were our clients. My background includes customer service, management and training, executive administrative support, public service support, organizational, verbal, technical and interpersonal skills. I’m familiar with Federal Acquisition Procurement Regulations, instructions, directives and laws. I’m skilled at prioritizing, managing federal accounts, government budgeting, government contract modification, translating and implementing ideas. I have the ability to meet deadlines, multi- task, perform qualitative, quantitative and mix method studies, monitor and complete projects.

Education

Walden University, Minneapolis, MN, Doctor of Business Administration (DBA), Confer date 12/2017

Saint Leo University, Saint Leo, FL, Masters of Business Administration (MBA), 2003-2004

Saint Leo University, Gainesville, FL, Bachelors of Science, Health Care Administration, 1999-2001

Santa Fe Community College Continuing Education Online:

Applications

IFCAP, Vista, PROMISE, eCMS, FedBid, WinRMS, Quick Books, Kronos (timekeeping software), Adobe Reader, Adobe Photoshop Suite, Final Cut, Pinnacle,

Type: 55 CWPM

Awards

Secretary of Defense Medal for Global War on Terrorism February 2018

Certificate of Wartime Service February 2018

Non-Article 5 NATO Medal for Resolute Support in Afghanistan February 2018

Work Experience

Defense Contract Management Agency (DCMA) 02-08-2015 – Present

2300 Lake Park Dr. Smyrna, GA 30080

Contract Administrator

Deployed overseas to administer all contract activities including, supervising all COR meetings, monitoring COR performances through monthly meetings, and ensure all COR certifications are updated.

Coordinated with all seven Forward Operating Bases (FOBs) in theater for the creation, fine-tuning and submission of packets for the Joint Acquisition Review Board (JARB).

Administers major contract types such as, FFP, Labor Hours, T&M, Hybrid and Cost Plus Fix Fee, Basic Ordering Agreements, IDIQs, Commercial Contracts, Small Business Innovation Research (SBIR) Contracts; involving complex supply/material purchases, repair and technical service for major systems, engineering services, and R&D.

Interprets and exhibits extensive knowledge of federal statutes, the FAR, DFARS, PGI, as well as DoD directives applicable to acquisition, contract administration principles, and other contracting policies and procedures.

Perform monthly Financial Improvement and Audit Readiness (FIAR) audits.

Establish performance history assessments of the contractor’s capabilities using systems such as the Contract Business Analysis Repository (CBAR), and provide evaluations to the Procurement Contracting Officer and other functional specialist.

As necessary, coordinates the testing of items to include First Article Testing and other testing needed. Ensure that patent/royalty data rights documentation are obtained and processed if applicable.

Monitor the final delivery of services/supplies and coordinate with contractor to ensure that line item deliverables are received as specified on the Contract/Order or Contract Data Requirements List.

Prepare weekly status reports to identify the current shipment status and delinquent line items. Establish weekly objectives for corrective actions pertaining to delinquent items and overage contracts pending closeout. Develop strategies and maintain electronic tracking devices to ensure contract closeout procedures are performed efficiently and in adherence with policy and regulations.

Manage the administration of Government Furnished Property (GFP), which includes preparing GFP modifications, coordinating with Property Administrator to facilitate the transfers and proper disposal of government property, as well as accounting for all loss and damaged property.

Perform initial research in assisting the Divisional Administrative Contracting Officer (DACO) in making the final determination and recommendations for the adequacy of the contractor’s/supplier’s business systems, such as their accounting system and property system.

Determine supplier’s compliance or noncompliance to written policies and procedures based on information provided by the Defense Contract Audit Agency (DCAA) and agency standards.

Prepare the final written decision for Administrative Contracting Officer’s (ACO) signature.

Coordinate with contractor to ensure compliance with Cost Accounting Standards through mediation and analysis of the cost impact relating to administrative changes and system changes in accordance with standard policy.

Provide financial data to ACO and Price Analysts in assisting with the initial analysis of cost and pricing proposals from the contractor, fully utilizing Weighted Guide Lines to assists with establishing Forward Pricing Rates Agreements to guarantee a fair and reasonable price to the United States Government.

Involved in complex negotiations to definitize un-priced orders delivery orders.

Closely monitors contract performance and payments through various systems to avoid cost overruns and prevent anti-deficiencies.

As needed, coordinate with Defense Finance and Accounting Services (DFAS) to reconcile payment issues and guarantee payments are paid correctly and on time.

Conduct obligation and disbursement audits to determine which contracts require the removal of excess funds or canceling funds and generates modifications to have funds removed; expertly utilized a full range of software-based functions, including advanced program systems applications such as WAWF, EDA, SDW, and MDO.

Conduct initial Post Award Conferences with the contractor and confers with executive personnel and officials to adjust or clarify conflicting interpretations of the contractual provisions, allowability of costs, and to resolve issues.

Maintain both oral and written communication with program managers, accounting and finance officials, and other technical representatives. Recommend changes to the contracts, highlighting conditions that could jeopardize contract performance and make determinations to obtain corrective actions. Resolves and/or negotiates with contractor to reach results on issues pertaining to production, delivery, financial controls, and other areas affecting contract completion.

U.S. Small Business Administration

Office of Disaster Assistance (Intermittent) 09/08/201*-*-**-****

101 Marietta St. NW, Suite 700 Atlanta, GA 30303

Customer Service Representative (Intermittent)

The below duties are required upon call for an emergency:

Responsible for responding to a variety of customer financial inquiries and/or providing financial information to the public.

Work with various financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities and balance sheets for individuals or businesses.

Assist individuals and business owners with the completion of their disaster loan application(s).

Screen home loans, and all types of business loan applications for completeness before forwarding for processing.

Counsel both home and business loan applicants who have submitted incomplete applications.

Assist borrowers in closing approved loans and properly executing loan closing documents.

CMA (contracted with NFSG Department of VA) 11/12-08/2014 121 SE Shurfine Drive, Suite 4-515-***-****

Contract Administrations Support

Provide procurement support for the Contracting department at the VA Medical Center Services, Commodities and Leasing teams.

Conduct market research in accordance with FAR Part 8 to facilitate the Contract Specialists' ability to devise acquisition strategies to procure commodities and services for Veterans.

Review workload, check processed invoices, reconcile, and abstract procurement information from the electronic procurement program (eCMS).

Obtain itemized price quotes, performance statements, and capabilities statements from vendors for Contract Specialists to determine acquisition strategy.

Conduct fair and reasonable research (contact vendors, search price catalogs, research awarded solicitations on FedBizOpps (FBO), obtain orders completed by other facilities, research previously filled orders in VISTA) to assist Contract Specialists with determining fair and reasonable pricing.

Access VISTA to create and edit existing purchase orders (PO) by separating/adding line items to PO, entering contract/BOA number, quantity of each item, unit of purchase, actual cost, BOC, and special comments.

Collect 1 VA Fund (7200's and 7201's) Work updates from Contract Specialists to compile in a report to distribute to the Site Supervisor/Contracting Officer so that the deadline is met.

Conduct fair and reasonable research (contact vendors, search price catalogs, research awarded solicitations on FedBizOpps (FBO), obtain orders completed by other facilities, research previously filled orders in VISTA) to assist Contract Specialists with determining fair and reasonable pricing.

Draft determination of findings memo to include synopsis of market research, FAR and VAAR references, and procurement approach for Contract Specialist.

Provide assistance to the NFSG Credit Card Coordinator during credit card audits, reporting and credit card distributions.

Compose technical factors document by stating salient characteristics and requirements of items requested on the 2237 in order for Contract Specialists to post solicitations and evaluate bid offers.

Contact National Acquisition Center (NAC) to obtain information regarding contract expiration date, single award, multiple awards, and specifics regarding blanket purchase agreements (BPA) when market research indicates that the service or commodity may be procured via NAC.

Ensure potential vendors are worthy sources to conduct business with the federal government by searching the System For Award Management (SAM) and Dun and Bradstreet (DUNS) databases.

Liaison between VA department requestors and Contract Specialists; request additional information (performance work statement, statement of work (SOW), IT checklist, Security Checklist, etc.) from the service to ensure a detailed and complete procurement package is received in eCMS.

Edit, draft, and update various correspondences to include performance rating letters, negotiation letters, and justification for other than full and open competition letters for nursing home contracts.

Record and draft minutes for Town Hall and staff meetings.

Department of Veterans Affairs 11/08-2/2011

1601 SW Archer Road Gainesville, Fl 32606

40 hours per week

Budget Analyst, GS-0560-9: Analyze all accounts, financial allocations, and project budgets.

Independently managed all incoming communication for grant accounts.

Responsible for managing 25 Fund Control Points for 8 cost centers, over 100 accounts, over 200 active projects, and all major branches of VA research grant funded programs: Biomedical Laboratory Research and Development (BLR&D), Clinical Science Research and Development (CSR&D), Rehabilitation Research and Development (RR&D), Health Services Research and Development (HSR&D), and the Cooperative Studies Program (CSP).

I performed the post-award duties of federal assistance and contracting/program awards.

Collaborate and coordinate with intermural and extramural officials pertaining to their program needs.

Collaborate with all subject personnel by coordinating the necessary documentation for pre-award actions for obligations of funds for programs and post award.

Responsible for appropriating fund transactions to operating, salary, and travel accounts.

Audited and allocated funds for all grant funded programs.

Responsible for knowing government budgetary and accounting principles and theories.

Prepared a variety of analytical reports for budget projection.

Presented status reports to investigative staff.

Reviewed justifications related to proposed budgets for grants.

Reviewed accounts for completeness and accuracy of all obligated documents.

Responsible for tracking expenses for animal purchase and storage.

Responsible for analyzing and evaluating employment and funding relationships.

Responsible for applying methods, principles, and techniques used to formulate, present, control, and execute federal budgets.

Monitored, analyzed and maintained procurement/payment of all purchases in IFCAP.

Maintain salary records to ensure the cost of personnel was posted and charged appropriately.

Created spreadsheets, graphs, charts, and Power Point Presentations.

Computed and forecasted effects of changes in administered programs.

Created and maintained financial ledgers and budget spreadsheets for several projects.

Plan and prepare illustrations, drawings, and other artwork, charts, diagrams, dioramas, maps, slides, overlays, and other kinds of visual material for use in communicating information through visual means for job fairs and department recruitment.

Perform routine administrative support for my department.

TempForce (Veterans Affairs) 4/08-11/08

4740 NW 39th Place Gainesville, Fl 32606

Equipment Auditor:

Responsible for equipment auditing, classification and equipment specification data.

Responsible for knowing the proper classification and equipment specification data to assure the accurate cataloging for a variety of expendable and non-expendable items.

Responsible for 100% equipment inventory.

Creating EE numbers and labels for equipment.

Review random equipment to compare EE with serial numbers for 5% check.

Search computer system to account for sensitive items issuance.

Validate the location and the persons accountable for equipment.

Responsible for reconcile credit card accounts for credit card audits.

Identify the Fund Control Point for supervisory accountability.

Process and verify package shipment received.

Scan and enter inventory data in VISTA.

NCW Resources 5/2007-12/2007

15200 Shady Grove Road Suite 350 Rockville, MD 20850

Executive Assistant: Monitor and managed administrative duties as they related to nine government contracted projects.

Provide administrative support to the Program Manager, CEO, and President.

Coordinates and supervises administrative programs designed by department manager.

Create/develop budgets for remote team (St. Louis: USDA) for special events and projects.

Created financial tracking system using Excel and Access.

Created Power Point presentations, which included graphs and varies types charts.

Responsible for collecting all Task Order information from government department heads to formulate monthly status reports and financial reports relating to projects.

Consult with department head and contract officers to develop plans for functions that supervisor has delegated.

Responsible for maintain confidential and sensitive information.

Communicated directly with the Contracting Officer's Technical Representative (COTR) for contract modifications.

Responsible for processing payroll for remote medical coders for our sister company Bowden Technologies LLC.

Responsible for maintaining sensitive information

Analyze operational or management reports or records.

Analyze financial data awarded for government contracts.

Conduct and attend monthly staffing meetings for FBI HQ team.

Confer with other departmental heads to coordinate activities.

Prepare correspondence relating to departmental operations for supervisors signature.

Responsible for reviewing Purchase Orders, cost proposals and changing all financial tables relating to modified documents.

Responsible for collecting and calculating labor hours for monthly labor report.

Responsible for reviewing and signing vendors invoices.

Create and oversee process for HR documents (Personnel Action Request (PAR) ) for new hires, transfer employees, terminated employees, bonuses and annual reviews.

DRM Engineering Consulting/

Construction Management Firm 02/06 – 4/2007

4400 MacArthur Blvd. NW Washington, DC 20007

Supervisor: Arnold Young 202-***-****

32 hours per week

Executive Assistant: Monitor and managed administrative duties as they related to government contracted projects.

Provide administrative support to the President of the company.

Used Excel to create spreadsheets to track contract employees, petty cast and government certifications.

Responsible for reporting time and attendance.

Managed accounts receivable, accounts payable, invoicing and producing financial reports using Quick Books.

Communicated with clients/vendors concerning invoices and contracts.

Responsible for negotiating service contracts.

Prepared reports and recommendations.

Directed incoming and outgoing communications.

Created databases using Microsoft Access to track consulting projects.

Maintain records for governmental DBE certification and re-certification.

Managed public relations activities associated with creating marketing brochure.

Liaison for web design architect.

Responsible for gathering and completing information for new proposals.

Devised a company policy manual through specific software.

State Department of Public Affairs (Contract) 2/2004 – 06-2005

529 14th Street NW Washington, DC 20004

Supervisor: Greg Franklin 202-***-****

40 hours per week

Office Manager/Administrative Officer: Managed administrative operations for 75 employees, the director of Office Broadcast Services, and 32 contract producers.

Independently managed all incoming written communications to Executive Manager, and other staff.

Interacted with all administrative components of Foreign Affairs, the Secretary of U.S and the U.S. Under Secretary.

Maintained files for seal bidding.

Scheduled and arrange domestic and international travel in the Travel Management Database.

Responsible for completions of Statement of Work (SOW) for foreign projects of contracted producers.

Served as the SOW tracking official for performance cost reimbursement contracts.

Responsible for maintaining sensitive and confidential information.

Planned, prepared, and issued purchase orders, job orders, petty cash vouchers, request for miscellaneous obligations, and all other financial documents related to assigned (contracted) production.

Monitored and maintained the status of past and future budgets for foreign projects, insurance allotments, and contract agreements, used Excel to track these items

Monitored and managed Blanket Purchase Agreements.

Used PowerPoint to show agendas during staff meetings.

Created Excel documents with graphs and charts.

Assisted with the transferring of monies to foreign embassies for travel and visa expenses.

Served as manager of credit card program for the division.

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