Service Representative Office Assistant

Skills

Work History

Monica Moran

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Flexible and Adaptable

Intermediate

Excellent Communication

Upper intermediate

Problem-Solving

Intermediate

Self-Motivated

Intermediate

Complaint resolution

Upper intermediate

Professional telephone demeanor

Upper intermediate

2017-08 - 2021-11 Home Care Provider

Self-employeed, Belen, NM

Assisted patients with personal requirements for housekeeping and grooming assistance.

Monitored progress and documented patient health status changes to keep care team updated.

Administered medication as directed by physician.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

2016-03 - 2017-02 Office Assistant

Koda Builders, Los Lunas, New Mexico

Completed clerical tasks such as filing, copying and distributing mail. Address Belen, NM, 87002

Phone 505-***-****

E-mail adwr7m@r.postjobfree.com

Education

Executed record filing system to improve document organization and management. Interacted with customers by phone, email or in-person to provide information. 2015-08 - 2016-05 Computer Lab Aide

UNM, Los Lunas, NM

Monitored systems in operation and quickly troubleshot errors. Handled lab equipment, cleaned keyboards, monitors and disk drives. Supported all computer lab operations.

Provided instruction to all lab users on proper use of all equipment. Carried out day-to-day duties accurately and efficiently. 2014-06 - 2015-03 Customer Service Representative

Cash Corral, Belen, NM

Recorded account information to open new customer accounts. Collected and analyzed customer information to prepare product or service reports. Processed customer adjustments to maintain financial accounts. Educated customers about billing, payment processing and support policies and procedures.

Investigated and resolved customer inquiries and complaints quickly. 2008-04 - 2011-11 Office Manager

Ready Money, Belen, NM

Coordinated and aligned corporate and office schedules and disseminated important work information to employees.

Coached new hires on company processes while managing employees to achieve maximum production.

Updated reports, managed accounts and generated reports for company database. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Maintained computer and physical filing systems.

Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Certificate : Office & Business

UNM-Valencua - Los Lunas, NM

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