Manager
Resume:
KAYLA R. BURGESS
DETAILS
Hampton, NH, United States
603-***-**** *****.*.*******@*****.***
LINKS
SKILLS
Problem Solving
Computer Skills
Creativity
Time Management
Customer Service
Ability to Work Under Pressure
Fast Learner
Microsoft Office
Communication
Leadership
Decision Making
Leadership Skills
Management Experience
EDUCATION
Bachelor's Degree in Business Management, University of New Hampshire, Durham, NH
August 2020 — December 2022
Associate's Degree in Liberal Arts, Great Bay Community College, Portsmouth, NH
August 2020 — June 2020
EMPLOYMENT HISTORY
Operating Room Supply Chain Technician at Portsmouth Regional Hospital
- Portsmouth, NH
August 2022 — Present
●Order, receive and deliver all operating room supplies to the supply room in a timely manner
●Perform case picking both scheduled, add-on and emergent cases
●Ensure items have the appropriate Med-tag barcodes, rotate stock to ensure items are not out of date, perform expiration checks according to policy, react appropriately to stock outs
Assistant General Manager at Shane's Texas Pit - Hampton, NH
April 2022 — July 2022
●Interviewed, hired and trained incoming staff
●Assisted in supervising daily shift operations and handled employee questions and concerns
●Handled customer complaints and feedback as necessary
●Made sure guests left feeling satisfied
●Positively exemplified premier standards to employees on guest relations
●Opened and closed restaurant shifts
●Assisted in areas where needed - bartending, hosting, waitressing
Kickboxing Trainer at 9 Rounds - Seabrook, NH & Epping, NH
January 2020 — March 2022
●Explained and demonstrated exercises in a manner that provides the best workout, while assisting members to reach their fitness goals
●Provided high energy and prior fitness knowledge
●Maintained high standard of operations regarding equipment cleanliness and staff/client interaction
●Engaged customers with programs available and acted as a liaison and supported clients with health and fitness needs
Manager at Wicked Mini Cafe - Portsmouth, NH
April 2021 — November 2021
●Sought out new opportunities to create new food and drinks as seasonal specials
●Created the weekly schedule for the back of house and front of house.
●Conducted interviews, training and prior management knowledge to the cafe
●Assisted the general manager in making final decisions
●Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
●Improved marketing to attract new customers and promote business on Instagram
Assistant Restaurant Manager at Wentworth by the Sea Hotel and Spa - New Castle, NH
January 2019 — December 2020
●Led a team of 18 staff members on high volume nights in peak season for a high-end contemporary American restaurant
●Conducted tip outs and closing tasks at the end of the night
●Oversaw two dining rooms and room service with 167 restaurant seats
●Effectively followed Marriott brand standards
●Maintained guest relations with both transient and local guests
●Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
●Clearly communicated pertinent information to staff, such as large party reservations or last-minute menu changes
●Reported to the restaurant manager of any problems or questions.
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