JACQUELYN LEwIs

*** **** **** **, *******, Mississippi, 39110, US + 601-***-**** + adwr5z@r.postjobfree.com

Professional Summary

Seeking employment where several years of Management, Customer Service, and self-motivation will allow me to seek stability and growth while

enhancing productivity within an organization.

Skills

* Budgets * Payroll

e Travel bookings e Database administration

Internal communications Strategic planning

* Documentation and control « Business Administration

* Cleaning abilities

Education

Business Management - Associate of Science - 1999

IMS Technical INC - Jackson, MS

Barbering/ Stylist - Associate of Applied Science - 2002

Hinds Community College - Raymond Campus - Raymond, MS

Work History

Customer Service Supervisor - April, 2020 to February, 2022

Xerox - Madison, MS

« Ability to navigate through multiple computer applications with speed and accuracy.

« Supervise 20 plus employees

* Ability to work with customers to resolve inquires.

« Provide troubleshooting assistance to customers.

* Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Maintain a high level of world class customer service/professionalism to a wide range of customers.

« Recommend products that best suit the customer.

Ability to read and interpret documents.

Transportation Clerk - August, 2016 to Present

Hodge Brothers Enterprise LLC - Raymond, Ms

* Provided critical software expertise for programs such as AS400 across the office, including training, troubleshooting operations, optimizing

usage, and developing optimal products.

* Planned deliveries and communicated with recipients to ensure a smooth delivery.

Transferred and forwarded phone calls, visitors, and mail to the appropriate staff members.

Collections Coordinator - May, 2012 to July, 2016

Centeral Mississippi Credit Finance - Flowood, MS

© Codified office structures and processes to promote teamwork and performance.

« Interpreted management directives to define and document administrative staff processes.

« Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering

career advancement.

Store Manager - June, 2008 to November, 2012

Check Into Cash - Clinton, MS

« Generated repeat business by providing exceptional customer service and positive engagement.

¢ Protected the store from loss or theft by establishing and enforcing clear security policies.

« I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work

among employees.

e Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational

efficiency.

« I'm answering questions from customers, head office, and store employees.

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