Alison Glenn French

Cuyahoga Falls, Ohio, United States

adwr43@r.postjobfree.com 330-***-****

linkedin.com/in/alison-glenn-french-0a91a852

Summary

Self-directed business management professional with experience in store operations, delivering excellent customer service and sufficient computer skills. Strong verbal and written communication skills along with precise organizational skills. Recognized as a very hard worker, quick learner and the ability to take on new challenges with a positive attitude.

Experience

Breast Pump Concierge

Edwards Health Care Services

Jan 2019 - Apr 2023 (4 years 4 months)

Provided insurance benefits to new and expecting mothers for breast pumps. Obtained the necessary paperwork from providers ensuring insurance claims are paid. Contacted customers if issues arouse with benefits, paperwork or backorders. Assisted my colleagues with product training for all new company hires.

Customer Service Representative

Edwards Health Care Services

Feb 2016 - Jan 2019 (3 years)

Answered incoming calls from customers, potential customers, providers offices and insurance companies. Ensured orders for diabetic supplies were placed accurately in addition to all contact information, provider, insurance and paperwork was active and up to date. Collected payments towards deductibles and copays. Provided assistance in transferring incoming calls to the correct department or manufacturer.

Shift Manager

Boston Market

Nov 2014 - Mar 2016 (1 year 5 months)

Direct nightly shifts according to company policy, including supervising staff, prepping registers for shift changes, monitoring all transactions and performing nightly cash skims, assist when needed to ensure customers are promptly taken care of, and responsible for the safety of all customers and staff. Server/Cashier/Back Up

Boston Market

Mar 2013 - Nov 2014 (1 year 9 months)

Assist customer in placing orders, handle cash transactions, maintain front of store including clearing the dining room and serving area.

Sale’s Associate

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Karen’s Hallmark

Jan 2012 - Feb 2013 (1 year 2 months)

Price incoming products, handle cash transactions, check inventory and maintain the overall well-being of the store.

On multiple occasions located or replaced missing shipments along with ordering needed merchandise. Assembled complex displays that required wiring of lights and motors. Achieved high rank in selling holiday items thereby increasing sales. Reduced down time by finding tasks for employees to carry while keeping them focused on customers. Assistant Teacher

One Step At A Time Childcare

Sep 2011 - Dec 2011 (4 months)

Facilitated standard classroom activities.

Provided potty training for children ages 2 through 3. Created new games and learning activities for preschoolers engaging their creativity. Collaborated with the lead teacher and parents to organize holiday parties for the classroom. Teacher’s Aide

Hudson City Schools

Jan 2010 - Jun 2010 (6 months)

Assisted teacher as necessary, helping students individually and in small groups, directed specific students during group class time.

Repaired recordable cards that allowed students to hear the correct pronunciation to say a word or phrase along with recording their own voices saying the word/phrase on the card. Coached individual students one on one to help the individual become more confident in speaking with others.

Conducted card and board games that enabled students to learn new concepts. Provided awards to encourage positive behavior.

Student Writer – Volunteer

Akron Beacon Journal/Ohio.com

Sep 2008 - Jun 2009 (10 months)

Wrote and published 5 articles in the monthly newspaper. Education

Cuyahoga Community College

Associate of Applied Business awarded May 2015, Business Management 2012 - 2015

Oklahoma Christian University

Biology

2010 - 2011

Studied education and biology.

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Hudson High School

High School Diploma

2007 - 2010

Participated in the Service Learning program at Hudson High School earning the President’s Volunteer Service Award

Skills

Customer Service • Microsoft Word • Outlook • PowerPoint • Mac OS X • Windows • Organization

• Inventory Control • Retail Sales • Cashiering

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