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Customer Service Care Assistant

Location:
Mbabane, Hhohho, Swaziland
Posted:
April 27, 2023

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Resume:

**/**** - *******

**/**** - **/****

CONTACT

Ptn 1 of 135 Low Panorama Drive,

Dalriach East, Mbabane, Swaziland

H100

+268********

adwr41@r.postjobfree.com

Zimbabwean

Light vehicle

SKILLS

LANGUAGES

PROFESSIONAL SUMMARY

Passionate and conscientious Care Assistant with good knowledge of caregiving, keen to supportclients with their daily living within a dependable carer. NVQ level 1 Introduction to Caregiving qualified professional who is compassionate about aiding elderly to carry out everyday activities independently. Ready to help team achieve company goals. I have a sound knowledge of national care standaards and business ethics and I am doing volunteer Carer practical at a general hospital. WORK HISTORY

Finance Consultant

Eastern and Southern Africa Management Institute - Mbabane, Swaziland Bookkeeper and Administrator

Sommerfield Real Estate - Harare, Zimbabwe

EDUCATION

• Corporate compliance and ethics

• Client communication

• Conflict management

• Office space housekeeping

• Staff supervision

• Time management

• Employee welfare

• Reporting

English

Upper intermediate

Tendai Zvinavashe

Developed and implemented organisational systems to better manage training documentation and progress reporting.

Facilitated group and one-to-one teachings with targeted curriculum programmes.

Conducted training courses for accounting and financial management support staff to enhance understanding of industry best practices and company protocols.

Built staff leadership abilities and expertise by delivering forward- thinking training.

• Presented data reports and analysis to enable progress evaluation. Supported strategic workforce objective delivery with bespoke learning packages.

• Resolved customer concerns promptly to maintain satisfaction. Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.

Matched purchase orders with invoices and recorded necessary information.

• Helped resolve client problems quickly with superior customer service. Communicated with customers to identify and resolve outstanding payments.

Created quarterly and yearly balance sheets to track financial trends and performance.

• Prepared and processed monthly payrolls for 23 staff members.

• Maintained trial balance by reconciliation of general ledgers. Organised team building activities to foster professional relationships with staff.

• Negotiated with suppliers to develop fair and professional contracts. Collaborated with different departments to maintain positive rapport and smooth workflow.

Bachelor of Business Administration: Accounting Science, 01/2016 – 06/2021

University of South Africa – South Africa

Passed with 3 distinctions in Perspective on Accountancy, Group Financial Reporting and Communication Business Contexts

NVQ Level 1: Caregiving, 03/2023 – 04/2023

Alison – Online- Ireland

Higher National Diploma: Human Resources Management, 01/1998 – 12/2002

Harare Polytechnic – Harare Zimbabwe

CERTIFICATIONS

Alison (online) Certificate to Caregiving April 2023 English Proficiency TOEFL November 2020

HOBBIES

REFERENCE

References available on request

• Studying

• Gardening

• Cooking

• Chess



Contact this candidate