Customer Service Care Assistant
Resume:
CONTACT
Ptn 1 of 135 Low Panorama Drive,
Dalriach East, Mbabane, Swaziland
H100
***********@*****.***
Zimbabwean
Light vehicle
SKILLS
LANGUAGES
PROFESSIONAL SUMMARY
Passionate and conscientious Care Assistant with good knowledge of caregiving, keen to supportclients with their daily living within a dependable carer. NVQ level 1 Introduction to Caregiving qualified professional who is compassionate about aiding elderly to carry out everyday activities independently. Ready to help team achieve company goals. I have a sound knowledge of national care standaards and business ethics and I am doing volunteer Carer practical at a general hospital. WORK HISTORY
Finance Consultant
Eastern and Southern Africa Management Institute - Mbabane, Swaziland Bookkeeper and Administrator
Sommerfield Real Estate - Harare, Zimbabwe
EDUCATION
• Corporate compliance and ethics
• Client communication
• Conflict management
• Office space housekeeping
• Staff supervision
• Time management
• Employee welfare
• Reporting
English
Upper intermediate
Tendai Zvinavashe
Developed and implemented organisational systems to better manage training documentation and progress reporting.
•
Facilitated group and one-to-one teachings with targeted curriculum programmes.
•
Conducted training courses for accounting and financial management support staff to enhance understanding of industry best practices and company protocols.
•
Built staff leadership abilities and expertise by delivering forward- thinking training.
•
• Presented data reports and analysis to enable progress evaluation. Supported strategic workforce objective delivery with bespoke learning packages.
•
• Resolved customer concerns promptly to maintain satisfaction. Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
•
Matched purchase orders with invoices and recorded necessary information.
•
• Helped resolve client problems quickly with superior customer service. Communicated with customers to identify and resolve outstanding payments.
•
Created quarterly and yearly balance sheets to track financial trends and performance.
•
• Prepared and processed monthly payrolls for 23 staff members.
• Maintained trial balance by reconciliation of general ledgers. Organised team building activities to foster professional relationships with staff.
•
• Negotiated with suppliers to develop fair and professional contracts. Collaborated with different departments to maintain positive rapport and smooth workflow.
•
Bachelor of Business Administration: Accounting Science, 01/2016 – 06/2021
University of South Africa – South Africa
Passed with 3 distinctions in Perspective on Accountancy, Group Financial Reporting and Communication Business Contexts
NVQ Level 1: Caregiving, 03/2023 – 04/2023
Alison – Online- Ireland
Higher National Diploma: Human Resources Management, 01/1998 – 12/2002
Harare Polytechnic – Harare Zimbabwe
CERTIFICATIONS
Alison (online) Certificate to Caregiving April 2023 English Proficiency TOEFL November 2020
HOBBIES
REFERENCE
References available on request
• Studying
• Gardening
• Cooking
• Chess
Contact this candidate