Joyce Tucker

Lawrenceville, GA *****

adwr3j@r.postjobfree.com

+1-770-***-****

Skilled Customer Service Representative with 30 years' expertise in lead generation. Successful in

connecting with prospective customers by phone, email, in person, and through online platforms.

Eager

to bring talent to growing agency offering opportunities for advancement.

Authorized to work in the US for any employer

Work Experience

Inbound Sales Representative

Global Industrial - Lawrenceville, GA

September 2018 to Present

Place orders for customers that call into the call center or make a request by email. Also guide customers

to our website and help them navigate to find what they are looking for.

Dispatch Supervisor

Allied Universal - Atlanata, Ga

April 2017 to September 2018

Responsible for active monitoring CCTV Facilities call center operations, input and management of

incoming incidents and work order requests including follow through utilizing multiple tracking

systems.

Cashier

The Home Depot - South Bend, IN

March 2015 to April 2017

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Information Specialist

South Bend Tranportation - South Bend, IN

February 2014 to July 2015

Provided customers with local bus routes in the city and surrounding counties. Sold bus passes and

handled all lost and found items.

Inbound Sales Representative

Time Warner Cable - Columbus, OH

February 2012 to June 2013

Sold cable, internet, and residential phone service to individuals and affinity groups within assigned

territory using consultative selling techniques.

Problem-solve and trouble shoot customers inquiries.

Establish sales by explaining company products and services.

Education

Bachelor of Science in Business

Virginia State University - Petersburg, VA

1985

Skills

• Customer Service (10+ years)

• Networking (10+ years)

• PRODUCT SALES (10+ years)

• RECEPTIONIST (10+ years)

• RETAIL SALES (10+ years)

• Call Center

• CSR

• Customer Care

• Customer Support

Additional Information

Skills

Customer service Self-motivated

Interpersonal skills Highly competitive

Team leadership Sales analysis

Strong verbal communication Networking skills

Extremely organized Researched sales leads

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