Service Representative Call Center
Resume:
Joyce Tucker
Lawrenceville, GA *****
*************@*****.***
Skilled Customer Service Representative with 30 years' expertise in lead generation. Successful in
connecting with prospective customers by phone, email, in person, and through online platforms.
Eager
to bring talent to growing agency offering opportunities for advancement.
Authorized to work in the US for any employer
Work Experience
Inbound Sales Representative
Global Industrial - Lawrenceville, GA
September 2018 to Present
Place orders for customers that call into the call center or make a request by email. Also guide customers
to our website and help them navigate to find what they are looking for.
Dispatch Supervisor
Allied Universal - Atlanata, Ga
April 2017 to September 2018
Responsible for active monitoring CCTV Facilities call center operations, input and management of
incoming incidents and work order requests including follow through utilizing multiple tracking
systems.
Cashier
The Home Depot - South Bend, IN
March 2015 to April 2017
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Information Specialist
South Bend Tranportation - South Bend, IN
February 2014 to July 2015
Provided customers with local bus routes in the city and surrounding counties. Sold bus passes and
handled all lost and found items.
Inbound Sales Representative
Time Warner Cable - Columbus, OH
February 2012 to June 2013
Sold cable, internet, and residential phone service to individuals and affinity groups within assigned
territory using consultative selling techniques.
Problem-solve and trouble shoot customers inquiries.
Establish sales by explaining company products and services.
Education
Bachelor of Science in Business
Virginia State University - Petersburg, VA
1985
Skills
• Customer Service (10+ years)
• Networking (10+ years)
• PRODUCT SALES (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• Call Center
• CSR
• Customer Care
• Customer Support
Additional Information
Skills
Customer service Self-motivated
Interpersonal skills Highly competitive
Team leadership Sales analysis
Strong verbal communication Networking skills
Extremely organized Researched sales leads
Contact this candidate