Customer Service Bartender

Jan Rigan

**** *** ***, ********, ** ***** 231-***-**** *******@*****.***

OBJECTIVE: To secure a management position that utilizes my education, experience, and training to meet the objectives of the employer that I serve.

SUMMARY OF QUALIFICATIONS

● Strong time management, dependability, adaptability, critical thinking, enthusiastic and positive attitude, and communication skills.

● Experienced in guest services, POS system operation, professionalism, sales, kitchen equipment operation, sanitizing procedures, and adhering to the highest standard of customer service.

● Previous certifications include TAM and ServeSafe food handling.

● Excellent attention to detail and understanding of the importance of implementing and following proper safety procedures.

● Extensive knowledge in business management including daily operations, marketing, public relations, financials, and staffing.

RELEVANT EXPERIENCE

Management

Perform various financial activities, such as cash handling, deposit preparation, and payroll. Resolve customer complaints regarding food service. Compile and balance cash receipts at the end of the day or shift. Present bills and accept payments. Inspect supplies, equipment, and work areas to ensure efficiency, service and conformance to standards. Train workers in food preparation, and in service, sanitation, and safety procedures. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employees time sheets. Control inventories of food, equipment, smallware, liquor, wine, and report shortages to designated personnel. Assign duties, responsibilities and work stations and equipment arrangements. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write ups. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

Bartender

Clean glasses, utensils, and bar equipment. Check identification of customers to verify age requirements for purchase of alcohol. Attempt to limit problems and liability related to customer’s excessive drinking by taking steps such as persuading customers to stop drinking, or ordering transportation for intoxicated patrons. Mix ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks. Slice and pit fruit for garnishing drinks. EMPLOYMENT EXPERIENCE

Front of House Manager & Bartender, Firehouse 115, Cadillac, MI 8/2018 - 12/2022 Supervisor, Server, & Bartender, Jonathan B. Pub, Traverse City, MI 1992 - 2018 Manager, Bubba’s Restaurant, Traverse City, MI 2001 - 2008 EDUCATION

Business Management, Manatee Community College, Bradenton, FL High School Diploma, Traverse City High School, Traverse City, MI

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