Joseph R. Michelon

Downers Grove, IL *****

630-***-**** adwqzb@r.postjobfree.com

https://www.linkedin.com/in/joseph-michelon-42935756

Summary of Qualifications:

Process driven mind-set with the ability to continuously construct and maintain IT infrastructure. Efficient decision making and critical thinking abilities with a strong commitment to problem solving and communication skills. I have been able to develop my network administration skills with the ability to launch, maintain, and install networks. Troubleshooting and increasing performance has been a skill I hope to grow and collaborate with teams on and develop myself on new technologies.

Education:

Devry University

Addison, IL

Bachelors of Science in Network Communication Management

8/2019

Associates of Science in Network Systems Administration: CISCO Networking Fundamentals

8/2016

Technical Skills:

Network and Communications Management

Installation of PC hardware and software

MS Office

Installations/Configurations: Windows Server

2008 Active Directory Services

User domains and accounts

LAN/WAN/Routing/Switching/Network and Auditing

DHCP, VPN, DNS

Windows mail, print server

IP address scheme design using subnets

LAN Configuration

NET/PET

Work Experience:

Stenograph

Technical Support Downers Grove, IL

Troubleshoot steno writers 10/2022-4/2023

Troubleshoot Bluetooth

Troubleshoot microphones

Guide customers and assist them with Case Catalyst

Keyence Itasca, IL

Processor 4/2022- 9/2022

Laptop Prep & Migration

iPhone Prep

Infrastructure support

Active Directory admin

Systems/server admin duties

Peripherals setup & troubleshooting.

Level 1 and 2 queue tickets.

Laptop Repairs, inspections, troubleshooting

Work station set up

Break/fix, hardware repairs

Networking troubleshooting including Wifi, LAN/WAN, VPN

AV troubleshooting

Asset management

Nani Nephrology and Associates Oakbrook, IL

Help Desk 1//2022-4/2022

Setup new computers and put them on the domain

Repurpose older computers to use again

Install software that will be used for the company

Help end users with any issues that they may have

Install printers on the end users computers

Troubleshoot printers, scanners, and faxes

Office 365

Active Directory

Citrix Studio

ScreenConnect

Qos Consulting Westmont, IL

I.T Technician 8/2021-1/2022

Troubleshoot and fix printers

Fix connectivity issues with Outlook

Deploy office

Deploy Bitdefender

Use Splashtop to remote into user’s computers

Setup new computers and put them on the domain

Work with vendors to get quotes and do work for our clients

Place orders for new equipment.

Network Data Systems Schaumburg, IL

INOC Engineer 7/2019-6/2020

Troubleshoot Server and router issues

Checked SolarWinds alerts and troubleshooted accordingly

Worked with third parties to help with getting devices back online

PNOC Engineer

Configured Cisco phones and setup extensions for new and existing employees in Cisco call manager

Configured Cisco Jabber

Configured IP Phones

Configured voicemail in Cisco Unity

Troubleshoot phones a nd got them to register

Troubleshoot Jabber by resetting the user password

Troubleshoot Voicemail by either having to reset the password or rebuild it because of a different user took over that line

Configured Switches and sent them out to clients

Scheck Industries Westmont, IL

I.T Coordinator 4/2018-7/2019

Help coworkers with their computer when problems arise

Order new computers and accessories from Dell

Updated new computers and get them on the company’s domain

Hooked up NEC phones and setup extensions for new and existing employees

Connected and troubleshoot computers to get them connected to the printers

Taken computers apart to replace the hard drive with a solid state drive

Mercedes Benz

Westmont, IL

Porter

10/2017-4/2018

Welcome customers in a professional manner and assist them with any initial concerns, questions or needs

Frequently shuttled customers to and from the dealership in a quick and friendly manner

Responded to customer needs by picking up new car parts from surrounding dealerships for those not found in home inventory

Demonstrate ability to follow policies and procedures while relocating vehicles throughout various sections of the dealership

FC Valet

Downers Grove, IL

Supervisor

9/2016-9/2017

Managed 5 employees

Make sure daily operations are being met with full satisfaction

Making sure that quests’ vehicles are being parked and retrieved in a timely fashion

Labarra

Oakbrook, IL

Food Runner

7/2016-9/2016

Properly delivered questions/concerns from restaurant patrons to appropriate staff members when required

Maintained a courteous and professional demeanor in all interactions

Exhibited exceptional teamwork skills while working with staff of up to 12 on average shift; make guests feel comfortable while serving up to 40 tables

ECFCO Window and Door Repair Company

Naperville, IL

Office Manager

12/2015-7/2016

Managed all incoming and outgoing customer calls and addressed any immediate concerns while providing exceptional customer services ensuring all patrons were assisted in a quick and efficient manner

Collected and handled sensitive customer information via phone and computer

Assisted the Field Manager with installations as required; Exhibited strong multi-tasking skills and ability to follow detailed installations manual meticulously

Demonstrated strong ability to learn and conquer new skills as shown in acquiring new knowledge to repair wide variety of doors and windows throughout 8 months employed at company

Market Place Mortgage Corp

Lombard, IL

Mailer

8/2015-12/2015

Actively was able to troubleshoot and set up the PCs in the front office as needed

Printed daily marketing mailers utilizing Pitney Bowes E1380 equipments in effort to attain new clientele

Assisted processing loans on daily basis in a thorough and concise manner

Contact this candidate