Service Representative Health Worker
Resume:
Felicia Anderson
Baltimore, MD. 21229
adwqya@r.postjobfree.com
Summary
Diligent focused Community Health Worker, with the ability to develop strong connections within a targeted population to maxmize outreach services. Effective at mutli-tasking while maintaining a sharp focus on the end objective. Highly capable at interacting with people from all walks of life, including medical professionals and members of the general public.
Highlights
● Friendly
● Well Organized
● Detail oriented
● Effective Speaker
● Highly motivated
● Enthustatic
● Team Player
Experience
09/2020-Current
Baltimore City Department of Health- Community Health Worker(Contact Investigator, Contact Tracer)
● Served as chief of community outreach for Baltimore City Health Department.
● Team Lead, instructed meetings, Implemented Resources to staff, coordinated over 700 patients.
● Review, Reach out to, Verify patient documentation/ demographic information.
● Completed interviews with patient’s, provided outreach resource services, testing sites, documented/updated patient account information, submitted EOD Report.
● Utilized Salesforce, Redcap, Excel, Microsoft Teams, Microsoft Outlook, Jhpiego, and Workday.
● Greeted, documented, and directed patients at vaccination clinics.
● Canvassed Communities, provided information, on vaccination clinic’s/sites.
● Facilitate execution of plans or recommendations to improve member health. 09/2018-11/2018
Medstar Health (Aerotek)- Patient Register/Patient Collector
● Communicated with patient’s to schedule appointments, updated demographic information
● Collected insurance data, collect payment/debt owed, supported with payment plans
● Utilized Mckesson, Experian, US Bank, ASAP system
● Documented several accounts
06/2017-07/2018
Maryland Physicians Care (Robert Half) - Member Service Representative
● In a high call volume environment I provide exceptional customer service,communicated with members, providers, and pharmacist
● Utilized Omni,Portico,Trucare, EVS,Express Scripts,SharePoint,Excel Software
● Coordinated benefit plans,claim statuses,authorizations,and health plan documents,also responded to grievance and complaints. Education
09/2001-06/2005
Southwestern Senior High School- Diploma(Business) 03/2010-04/2011
Medix School West-Diploma(Medical Assistance)- Volunteered at Total Health Care(extern) Awards
Dean's List, Certificate of Completion( MOED), HIPAA Compliance Completion, Essential Skills, Contact Tracer Completion
Contact this candidate