Glenn Coffer

Department Head/Supervisor - Home Depot

Cedar Hill, TX 75104

adwqy8@r.postjobfree.com

469-***-****

Skilled Manager talented at improving team performance with 25 years of experience through innovative management techniques. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply leadership talents to drive long-term company growth. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Customer Service, direct assistance with problem solving to their individual needs a huge point of emphasis daily. Customer service and interaction huge percentage in job duties. Authorized to work in the US for any employer

Work Experience

Catering/ Caregiver full time

self-employed- The Kings Table catering and dining - Cedar Hill, TX June 2019 to Present

Food preparation of various foods. Cater for individual meal preps. Church, school and other events. Smoked meat specialty. Ensuring all food prepared with safe food handling requirements. Have a daughter on disability with Sickle cell and Mother in law declined health. Looking for remote position. Daughter worked remote Med adherence for United healthcare Department Head/Supervisor

Home Depot

January 2017 to April 2018

Jan 4th 2017 to current)

Department Head/Supervisor

1. Customer Support - Make Customers 1st priority. Assist with all needs. Troubleshoot any problems.

2. Support Stock Priority - Maintain stock on a daily basis to ensure availability. Keep up on all out of stock merchandise, request special order when necessary to provide availability. Keep up with when ordered merchandise will be delivered and available. 3. Assist daily in walking store for Quality store appearance. 4. Supervise Associates - Oversee daily task and performance. Monitor scheduling to ensure proper coverage needs are met. Monitor associate training and allow adequate time for completion. Perform performance reviews twice a year.

5. Drive Sales - Know store goals for your department. Develop knowledge of competitor pricing and make decisions on markdown of pricing for customer satisfaction. Give feedback to Store manager and Assistant managers for what products are selling. Manage all clearance merchandise in department. Know your business. Sales, Comps to previous year. Corporate goals for your store and department. 6. Reports - Ensure reports such as Accuracy reviews and Smart list task are completed accurately and when they are due.

Supervisory Transportation Security Officer

Transportation Security Administration - Dallas Love Field - Dallas, TX 2001 to 2013

1* Monitored passenger flow through screening checkpoints. 2* Prepared reports and presentations on internal investigations, losses, or violations of regulations, policies and procedures.

3* Supervised subordinate security professionals with hiring, training, evaluating performance, or disciplining.

4* Implemented new security standards, policies and procedures. 5* Prepared security-related documents such as incident reports, proposals, and tactical or strategic initiatives.

6* Analyzed and evaluated security operations to identify risks or opportunities for improvement. Customer service interaction and problem resolution large part of Supervisory responsibilities.

(2013 resigned to Home School & care full time for daughter who battles with Chronic illness) Food and Dining Manager

Ware Living Center - Amarillo, TX

1988 to 2002

7* Directed team of 35 dietary staff members, oversee purchasing, sanitation, food production, and quality assurance, scheduling, counseling & disciplining, interviewing and hiring 8* Created dietary departmental guidelines through audits, training, and in-service program for employees.

9* Implemented new and monitored departmental capital budget with $60,000/week inventory for dietary supplies and services. Performed all ordering equipment, chemicals, food supplies etc. 10* Developed policy and procedures for productivity by applying state, city, and JCAHO regulatory safety, nutrition, and sanitation principles.

11* Executed interventions as needed for residents by performing nutritional screenings, observing dietary triggers for MDS, care plans, and state federal guidelines. 12* Promoted teamwork by motivating personnel for effective and enthusiastic performance. 13* Monitored all personnel and resident records required by government agencies. Customer service and interaction with Residents, Fellow departments, vendors etc large part of Management responsibility.

Education

College in General Education

Southwest City College - Los Angeles, CA

September 1986 to September 1987

High school diploma or GED

Skills

• Employee Evaluation

• Food Production

• Quality Assurance

• Computer literacy

• Customer service

• Catering

• Food Preparation

• Food Handling

• Food Safety

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