Data Entry Telehealth

Experience

HCA Healthcare

Feb. ****-Current

Telehealth Supervisor (psychiatry)

Lead Telepsych agents (remote work team) in operationalizing Telepsych services

•Leadership duties include: staff coaching, corrective action, annual performance reviews, attendance tracking, payroll, quality monitoring and review for individual staff and program compliance

•Collaborates with HCA Healthcare Telemedicine, CRM, IT&G, psychiatric physician practices to develop and implement best practices strategies for Telepsych services

•Educate and onboard new employees to Telepsych services

•Collaborate and educate facility leadership with ‘go-live’ of new Telepsych services.

•Maintain positive ongoing relationships with facility leadership to continuously provide support and achieve program goal success

•Monitor and report operational metrics: Call time, re-queues, length of consult time, not ready time, and operational discrepancies. Develop strategies for continuous improvement

•Responsible for the team reward and recognition program

Telepsych Coordinator

•Coordinated process for virtual psychiatric visits in the emergency room and inpatients at HCA Healthcare facilities

Feb. 2019

•Point of contact for Telepsych agents, facilities and tele-psychiatrists to resolve operational discrepancies

•Real time monitoring of patients queue, physician and patient readiness for consult

Patient Care Liaison 2

•Data entry into Salesforce product to promptly queue patients for follow up calls

•Developed employee training video on process of data entry, published through Healthstream

•Developed training tool to educate staff to HCA Healthcare facilities, divisions and groups.

Patient Care Liaison 1 Feb 2017

•Telephonically assisted consumers in navigating MyHealthOne, Meditech, ECW, and MyChart patient portals

•-Assisted consumers with basic computer skills

•Attached medical records to patient portal assuring appropriate verification and patient privacy

•Telephonically supported facilities during disasters in patient reunification

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