TO

TONYA R OSBORNE

adwqxw@r.postjobfree.com 559-***-**** Exeter, CA 93221

History of operating in fast-paced office settings to handle all administrative functions. Knowledgeable about escrow processes and adapts to new information quickly. Strong contributor to team and business success. Excellent written and verbal communication strengths with organized and proactive nature. Dedicated administrative team player proficient in escrow guidelines, title requirements and closing procedures. Honest and quality-driven with excellent integrity and commitment to serving buyers, lenders and brokers throughout the process. Looking for a challenging role with an expanding team.

Application Processing

Document Analysis

Title Management

Schedule Coordination

Supervision & Leadership

Problem Resolution

Planning & Organizing

Customer Service

Friendly, Positive Attitude

Microsoft Office

Team Building

Flexible Schedule

Relationship Building

Reliable & Trustworthy

Organizational Skills

Critical Thinking

People Skills

Conflict Resolution

Computer Skills

Chicago Title Visalia, CA

Escrow Assistant

07/2019 - 11/2022

Managed master calendar of signings and organized related paperwork. Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.

Put together closing statements for buyer and seller review. Facilitated clear and effective communication between brokers, borrowers and lenders.

Ordered demands, HOA statements, evidence of insurance and other required documents.

Coordinated transfer of security certificates to schedule delivery. Consulted with customers to discuss market information. Answered customer questions to maintain high satisfaction levels. Reviewed files, records and other documents to obtain information or respond to requests.

Scheduled and coordinated delivery of security certificates to and from companies and customers.

Drove customer feedback to deliver information to management for corrective action.

Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations. Answered hundreds of calls per shift to assist with customer questions and Summary

Skills

Experience

concerns.

Understood and followed oral and written directions. Collaborated with others to discuss new opportunities. Planned and completed group projects, working smoothly with others. First American Tite Company Visalia, CA

Escrow Assistant

04/2018 - 07/2019

Managed master calendar of signings and organized related paperwork. Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.

Put together closing statements for buyer and seller review. Facilitated clear and effective communication between brokers, borrowers and lenders.

Ordered demands, HOA statements, evidence of insurance and other required documents.

Optimized loan collateral strategies based on stock prices and fluctuations. Coordinated transfer of security certificates to schedule delivery. Answered customer questions to maintain high satisfaction levels. Reviewed files, records and other documents to obtain information or respond to requests.

Scheduled and coordinated delivery of security certificates to and from companies and customers.

Drove customer feedback to deliver information to management for corrective action.

Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations. Answered hundreds of calls per shift to assist with customer questions and concerns.

Planned and completed group projects, working smoothly with others. Understood and followed oral and written directions. Collaborated with others to discuss new opportunities. Stewart Title Company Visalia, CA

Escrow Assistant

07/2017 - 04/2018

Managed master calendar of signings and organized related paperwork. Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.

Put together closing statements for buyer and seller review. Facilitated clear and effective communication between brokers, borrowers and lenders.

Ordered demands, HOA statements, evidence of insurance and other required documents.

Coordinated transfer of security certificates to schedule delivery. Answered customer questions to maintain high satisfaction levels. Reviewed files, records and other documents to obtain information or respond to requests.

Scheduled and coordinated delivery of security certificates to and from companies and customers.

Drove customer feedback to deliver information to management for corrective action.

Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations. Answered hundreds of calls per shift to assist with customer questions and concerns.

Understood and followed oral and written directions. Collaborated with others to discuss new opportunities. Main Street Escrow Visalia, CA

Escrow Assistant

03/2016 - 02/2017

Managed master calendar of signings and organized related paperwork. Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.

Put together closing statements for buyer and seller review. Facilitated clear and effective communication between brokers, borrowers and lenders.

Ordered demands, HOA statements, evidence of insurance and other required documents.

Coordinated transfer of security certificates to schedule delivery. Answered customer questions to maintain high satisfaction levels. Reviewed files, records and other documents to obtain information or respond to requests.

Scheduled and coordinated delivery of security certificates to and from companies and customers.

Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations. Answered Hundreds of calls per shift to assist with customer questions and concerns.

Understood and followed oral and written directions. Collaborated with others to discuss new opportunities. Planned and completed group projects, working smoothly with others. Keller Williams Visalia, CA

Real Estate Transaction Coordinator

04/2014 - 03/2016

Prepared representation contracts, purchase agreements and closing statements.

Scheduled and attended 50 appointments per week.

Coordinated property tours and communicated with buyers to assist with inspections and appraisals.

Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders. Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry. Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.

Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.

Communicated with clients to determine property needs and budget constraints.

Prepared newly purchased homes for clients prior to arrival. Promoted active listings through social media marketing, open houses and newsletters.

Drafted contracts, purchase agreements, closing statements and leases. Prepared and delivered sales presentations.

RE/MAX Visalia, CA

Real Estate Transaction Coordinator

01/2007 - 11/2013

Prepared representation contracts, purchase agreements and closing statements.

Scheduled and attended 50 appointments per week.

Facilitated deals between sellers, buyers and brokers for maximum profits. Coordinated property tours and communicated with buyers to assist with inspections and appraisals.

Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders. Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry. Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Met with clients to research cases, collect data and prepare settlement packages.

Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.

Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.

Communicated with clients to determine property needs and budget constraints.

Prepared newly purchased homes for clients prior to arrival. Liaised between sellers and buyers for profitable and efficient sales. Promoted active listings through social media marketing, open houses and newsletters.

Drafted contracts, purchase agreements, closing statements and leases. Prepared and delivered sales presentations.

San Joaquin Valley College Visalia, CA

Medical/Dental

04/1989

Education and Training

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