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Data Entry Customer Service

Location:
Madison, GA
Salary:
$20 per hour
Posted:
April 25, 2023

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Resume:

Brandy Johnson

Detail-oriented and Self-driven Surgical Technologist wanting to assist in surgery.

Buckhead, GA

adwqxh@r.postjobfree.com

+1-470-***-****

I am an individual who likes getting the job done on time, accurately and completed. I am willing to work some overtime if needed. I am willing to learn new things and grow with a company. I have skills in various things including Truck Dispatch, Payroll, Administration, Reception tasks, and Reporting. I work well under stress and I am organized and take notes when learning new things. I can work well alone and in a team. I enjoy the idea of helping me help you; I get the career and you get someone who can and will make your company thrive. Currently in college at Altierus Career College for Surgical Technology; as of August 22,2022 I am in my clinical rotation portion of the program. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Surgical Technologist Clinical Rotation

Piedmont Newton Hospital - Covington, GA

January 2023 to Present

• Donning gown and glove

• Utilizing open glove technique and closed glove technique

• Setting up the operating room by making sure all correct instrumentation, supplies, etc are in the room

• Opening sterile supplies

• Performing counts of sharps and softs for all cases with circulator

• Performing counts of sharps, softs, and instrumentation when necessary with circulator

• Assisting (when needed) with draping the patient with the surgeon

• Passing specimens of any

• Confirming name and type of specimens when applicable

• Maintaining sterile field from start to finish of the procedure

• Understanding the three forms of case management in the surgical role

• Knowledge in human anatomy and physiology

• Knowledge in basic sciences

• Knowledge in asepsis and sterility

• Knowledge in minor and major instrumentation

• Passing instrumentation

• Accepting local onto sterile field from circulator

• Anticipating surgeon’s needs

• Assisting in cutting sutures, holding endoscopic cameras, docking robotic arms, suctioning and sponging

• Assisting in retracting intraoperatively

• Setting up and pulling case carts for the next day

• Prepping instrumentation trays for sterilization in SPD

• Peel packing

• Sterile wrapping instrumentation

• Specialties I have scrubbed in: ENT, Podiatry, GYN, Ortho, Vascular. Starbucks Barista

Starbucks - Madison, GA

December 2022 to January 2023

• Take orders

• Create drinks, sandwiches and/or pastries

• Finish and connect with customers

• Clean and sanitize dishes and lobby areas

• Ingredient pulls

• Stocking

Clinical Rotation Student

Piedmont Henry Hospital - McDonough, GA

August 2022 to November 2022

• Set up for general cases

• Set up for specialty cases

• Maintain a sterile field

• Anticipating the surgeon’s needs

• Cases that I have done up to date include: Thyroidectomy, Carotid Endarterectomy, Arthroscopy, Graft Removal, AV fistula insertion/creation, needle prostate biopsy, Mastectomy, Tissue/mass excision, scrotum drainage, bunionectomy, and more.

• Passing instruments that the surgeon needs

• Holding the camera for the surgeon

• Cutting sutures for the surgeon

• Sponging for the surgeon

• Suctioning for the surgeon

• Performing counts at the beginning and end of each case with the circulator

• Retracting

Clinical Rotation I lasts from August 22,2022 to October 3,2022 I will be resuming clinical once I’m able to.

Ops Support

Technology Integration Group (TIG) - Norcross, GA

June 2021 to November 2022

• Invoicing

• Submitting claims

• Customer service

• Customer impact

• ISOs

• Quality

• Billing

• Purchase orders

• Requisitions

• Reporting

• Payment status on invoices

• Corporate training

• Assisting manager

Lead Administrator

TeamOne Logistics - Alpharetta, GA

August 2019 to May 2021

• Utilizing Microsoft Excel to create spreadsheets of data, reports of driver actual arrival times, reports for truck scans, etc...

• Utilizing Citrix to enter each drivers route information each day

• Utilizing Citrix to assist in Payroll Administrative tasks

• Manual LPN Report

• Quarterly Meetings with management and drivers

• Reporting to UPS Freight

• Reporting to Honda

• Reporting Issues to Honda Dealerships

• Filing paperwork

• Speaking via phone with drivers and dealerships daily

• Emailing utilizing Microsoft Outlook

• Knowledge in DOT laws

• Some knowledge in Omnitracs

• Dealing with Company Drivers and Temp Drivers

• Make a total range of calls between 30-100 daily

• Report Carrier Delays to manager and first shift supervisor

• Train new hires on how to handle paperwork

• Shipping and receiving packages

• Running errands for the manager such as getting stuff for quarterly meetings, getting gifts for employees retiring, going to corporate for paperwork, going to corporate for checks for other employees

• Retrieving paperwork

• Several reports including cost tracking, mileage variance, fuel reports (via Com data), on time report, scanner report, etc...

• Work Schedule is 6am - 3pm Monday through Friday; however I usually work 5:45 am to 4pm to assist the team in getting stuff done

• Creating order numbers

• Attend meetings with manager and first shift supervisor

• Sending fleet messages to drivers regarding issues, Road to Rewards reminders, changes being made, etc

• Assist in payroll

• All Admin Duties

• Assisting the manager and first shift supervisor finish their tasks when needed

• Audits

• Boxing up files to put in warehouse

• Research and investigations

• Reporting accidents involving our drivers

• Entering payroll data

• Creating payroll spreadsheets for office employees, temp drivers and company drivers

• Go to quarterly meetings

• Work 8-15 hours overtime a week

• Handle paperwork, payroll, discrepancies and communication with/for 80 drivers at one time

• Team player

• Willing to take an initiative to get things done.

• Creates Yard Invoice

• Creates Power points for Operations Manager

• Basic Incoming and Outgoing phone calls

• Utilizes TMW

• Creates Quarterly Newsletters that point out anniversaries with the company, safety messages and recognization.

• Sends afternoon notes including weather for the drivers routes as well as paperwork forms that the drivers need to deliver

• Creates monthly newsletters for the company

• Assists with Safety Meeting data and presentation

• Assists with covering routes (Supervisor role)

• Assists with temp driver coverage (Supervisor role)

• Temp payroll

• Customer satisfactory

• Scheduling and keeping up with Operation Managers Schedule

• Fleet messages regarding safety meetings and work related items or events

• Dealing with customer complaints

Auto Administrative Specialist

Audit Services Incorporated - Conyers, GA

March 2019 to August 2019

• Input data from collisions using information via email and paperwork that comes from an Insurance Claim Rep

• State Farm Calls (on average about 60 calls a day)

• inputting information from phone calls

Dispatcher

Landstar Carrier - Monroe, GA

November 2017 to November 2018

• Utilized DAT and Truckload applications in order to search for carriers and/or truckers to call

• Made a total between 300 and 900 calls per day; depending on day and how quickly I could sell freight

• Created Freight Bills utilizing Landstar Online Applications

• Created Freight files to show freight bills, weight tickets, signed freight bills and customer paperwork

• Customer Satisfaction by keeping them updated about certain priority loads

• Worked with customers such as Pratt with major priority loads

• Knowledge in difference between BCOs and OSCs

• Knowledge in freight laws

• Reported to Chris McGee

• Knowledge in DOT

• Knowledge in over the road dispatch

• Knowledge in hazmat freight requirements for drivers AR/AP/Admin Receptionist

AC Sales Corporation - Norcross, GA

March 2016 to November 2017

• Administrative Roles such as filing, organizing files, checking incoming mail, distributing mail, preparing outgoing mail

• Receptionist Roles such as greeting front door, greeting back door, handling shipping and receiving, answering calls, directing calls

• Accounts Receivable

• Accounts Payable

• Assisting Vice President / Owner of Operations

• Assisting President

• I reported to VP/Owner of Operations: Rachel Dunagan

• Created job bids

• Data Entry utilizing Microsoft Access

• Customer Satisfaction

• Matched Invoices to Purchase Orders

• Matched Credit Card Statements for business to receipts

• Organized the office

• Organized meetings for the President

• Front door greeter

• Handled Shipping and Receiving

• Made business purchases

Dispatcher/CSR

Performance Communications - Tucker, GA

September 2015 to January 2016

• Dispatched 13 technicians on a daily basis to knowledge-appropriate jobs

• Knowledge of which technicians could do which jobs

• Created Work Orders

• Created Purchase Orders

• Wrote Letters for President

• Data Entry utilizing Microsoft Access

• Inventory of paperwork

• Knowledge of day-to-day schedule for each technician

• Filing

• Handled customer service and satisfaction

• Lines 1-10 phones

• Wrote business forms utilizing Microsoft Word

Manufacturing Operations Clerk

Nisshinbo Automotive Manufacturing Inc - Covington, GA October 2013 to August 2015

• Data Entry utilizing Microsoft Access

• Creating Production Graphs utilizing Microsoft Excel

• Assisting Quality Assurance Department

• Assisting Human Resources Department

• Assisting Purchasing Department with matching invoices to purchase orders

• Assisting Logistics Department

• Keeping up with Office Inventory

• Assisting the team in year end inventory of production

• Knowledge of production

• Assisting IT Department

• Knowledge of how the lines operate

• Knowledge of Warehouse Safety

• Assisting Safety Department

• Assisting Co-Op Department

• Training

• Various projects

Line Operator

Nisshinbo Automotive Manufacturing Inc - Covington, GA August 2013 to October 2013

• Accessory Line Operator

• Putting shims onto brake pads

• Putting Clips onto brake pads

• Putting print onto brake pads

• Putting boxes together for my line and others

• Assisting other Operating lines when needed

• Stood for 12+ hours a day, swing shift

Education

Associate in Surgical Technology

Alteirus Carrer College - Norcross, GA

January 2021 to Present

High school in Business

Social Circle High School - Social Circle, GA

July 2007 to May 2011

Skills

• Logistics (7 years)

• Trucking (7 years)

• Customer Service (7 years)

• Data Entry (7 years)

• Dispatching (5 years)

• Call Center (6 years)

• Twic (3 years)

• Customer Care (7 years)

• Customer Support (7 years)

• Administrative Assistant (7 years)

• Accounts Payable (5 years)

• Accounts Receivable (5 years)

• Answering Phones (7 years)

• Appointment Scheduling (2 years)

• Billing (7 years)

• Basic Computer Skills (10+ years)

• Creative Writing (10+ years)

• Excel (10+ years)

• Fax (8 years)

• Filing (8 years)

• General Office Skills (8 years)

• Google Docs (9 years)

• Inventory (8 years)

• Multi-Line Phone System (8 years)

• Modeling (1 year)

• Negotiation (2 years)

• Powerpoint (10+ years)

• Publisher (10+ years)

• Purchasing (7 years)

• Pivot Tables (7 years)

• Photography (1 year)

• Psychology (8 years)

• Research (10+ years)

• Receptionist (5 years)

• Training (7 years)

• Typing (10+ years)

• Word (10+ years)

• Windows (10+ years)

• Written Communication (10+ years)

• Written Correspondence (10+ years)

• Windows 7 (10+ years)

• Windows Xp (10+ years)

• Reporting (7 years)

• Spreadsheets (10+ years)

• Dealership Experience (2 years)

• Warehouse Experience (7 years)

• Tractor-Trailer Experience (5 years)

• Basic Math (10+ years)

• Citrix (2 years)

• Computer Skills (10+ years)

• Clerical Experience (7 years)

• Early Childhood Education (1 year)

• Freight Experience (5 years)

• Heavy Equipment Operation (5 years)

• Presentation Skills (10+ years)

• Time Management (10+ years)

• Transportation (5 years)

• Tmw system (2 years)

• Invoicing (2 years)

• Administrative Experience (7 years)

• Microsoft Access (10+ years)

• Word Processing (10+ years)

• Adobe Creative Suite (4 years)

• Anatomy Knowledge (10+ years)

• Computer Literacy (10+ years)

• Gardening (10+ years)

• Journalism (10+ years)

• Manufacturing Experience (7 years)

• Organizational Skills (10+ years)

• Order Entry (5 years)

• Outlook (8 years)

• Payroll (2 years)

• Phone Etiquette (8 years)

• Sales Experience (4 years)

• Web Design (10+ years)

• Appointment Scheduling (3 years)

• Quality Assurance (7 years)

• Public Speaking Skills (7 years)

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Outlook (10+ years)

• Inventory Control (8 years)

• Front Desk (8 years)

• Administrative Support (8 years)

• Covering Routes (2 years)

• Meeting Planning (2 years)

• Human anatomy (10+ years)

• Medical Terminology (10+ years)

• Problem-solving (2 years)

• Flexibility (2 years)

• Team Work (8 years)

• Reliability (7 years)

• Medical terminology (Less than 1 year)

• Microbiology (Less than 1 year)

• Invoicing (Less than 1 year)

• Physiology knowledge

Awards

Perfect Attendance

February 2021

Perfect attendance in first term of school. January 11-February 2021 Perfect Attendance

April 2021

Certificate of Excellence

February 2021

Certificate of Excellence

April 2021

Certifications and Licenses

Driver's License

Assessments

Data Analysis — Completed

January 2019

Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.

Full results: Completed

Problem Solving — Completed

January 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed

Scheduling Skills — Completed

January 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Verbal Communication — Familiar

January 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Written Communication — Familiar

January 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Customer Service Skills — Familiar

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Accounting Skills: Basic Principles — Completed

January 2019

Measures a candidate's ability to prepare financial records according to federal policies. Full results: Completed

Memorization & Recall Skills — Expert

January 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Expert

Accounting Skills: Bookkeeping — Highly Proficient January 2019

Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: Highly Proficient

English Communication Skills: Typing — Proficient

January 2019

Transcribing text using a standard keyboard

Full results: Proficient

Basic Computer Skills — Highly Proficient

January 2019

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: Highly Proficient

Basic Spreadsheet Proficiency with Microsoft Excel — Highly Proficient January 2019

Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.

Full results: Highly Proficient

Critical Thinking Skills — Proficient

January 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Proficient

Organizational Skills — Highly Proficient

January 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Email Skills — Proficient

January 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Proficient

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar January 2019

Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.

Full results: Familiar

Basic Word Processing Proficiency with Microsoft Word — Proficient January 2019

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Proficient

Management & Leadership Skills: Impact & Influence — Familiar January 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Familiar

Social Media Skills — Completed

January 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Completed

Data Entry — Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

Administrative support professional fit — Proficient April 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Customer service manager — Proficient

March 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Receptionist — Proficient

July 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Basic computer skills — Familiar

April 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Veterinary receptionist skills — Proficient

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Customer service fit — Proficient

July 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Medical receptionist skills — Highly Proficient

July 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to detail — Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Following directions — Proficient

June 2020

Following multi-step instructions.

Full results: Proficient

Operations associate fit — Highly Proficient

July 2020

Measures the traits that are important for success in operations associate positions Full results: Highly Proficient

Filing & organization — Proficient

July 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

October 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Scheduling — Highly Proficient

March 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Business math — Proficient

August 2020

Using basic math to solve problems in a business context. Full results: Proficient

Working with MS Word documents — Highly Proficient July 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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