ARVETTA BUSCH

**** ***** ****** ******* **** Hill, IL 60478 708-***-****) adwqxg@r.postjobfree.com

CAREER OBJECTIVE

Hard-working professional with 13 + years of experience and a proven knowledge of customer service, outpatient care, and patient relations in a Hospital Environment. Aiming to leverage my skills to successfully fill the Customer Service and the Self Pay Representative – Patient Financial Service role at your company.

EXPERIENCE

Cook County Health

Customer Service & Self Pay Representative January 2022- Present

Process in-bound PFS correspondence particularly for patients/guarantors, attorneys, and vendors however this also may include connecting third party payers or others to the appropriate party.

Answers calls in a professional manner providing a high level of customer service.

Collaborates and communicates with Customer Service and Self Pay Representative. Third Party Billing and Follow Up team if additional account analysis and/or third party billing/collections is assistance is warranted.

Performs insurance/demographic changes in appropriate software.

Perform any necessary account system changes such as financial class change, eligibility, updates, and rebill.

Processes State Attorney/ Legal Request

Performs balance transfers. Accept payments over the phone (variety of payment types – credit, check)

ADVOCATE MEDICAL GROUP

Patient Service Representative December 2020 – February 2022

Collect copays and bad debits to reduce hospital account receivables.

Provide excellent customer service to patients to provide the best patient care.

Greets and Checks in patients arriving for their appointments.

Verify demographic and insurance information to see if any additional information as occurred.

Collaborates with Financial Counselor to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) for patients of need of assistance.

Monitor patient flow to ensure patients are cared for in the most efficient and courteous matter.

Checking out patients and scheduling them for upcoming appointments and providing patients with appropriate documents.

UCHICAGO MEDICINE INGALLS MEMORIAL HOSPITAL, TINLEY PARK, IL

Customer Associate August 2018 – August 2020

•Register and Discharge Patients in ER Department/Outpatient Department

•Check insurance eligibility systems Sorian and One Source including Medicaid, Medicare, HMO, and Manage Care etc.

•Interview, Review, and verify patient demographic for accuracy for billing purposes and follow ups.

•Assist patients with Medicaid re determination applications and charity applications for Financial Counselor.

•Communicates payment responsibilities and develops appropriate payment plans to assist the patient.

•Trains and mentors new team members as directed to meet the needs of the organization.

•Provide customer service to patients inbound and outbound calls and walk-ins.

•Hospital Urgent Aid and Satellite clinics and ER

UCHICAGO MEDICINE INGALLS MEMORIAL HOSPITAL, HARVEY, IL

Customer Associate, May 2015 - Aug 2018

•Register and Process patients in Occupational Medicine.

•Handle Company Authorization verification

•Filing, copying, faxing, emailing, prepare charts.

•Make bank deposits.

•Taking outbound and inbound calls transferring to the appropriate department.

•Traveling to different Company’s to Register patients for services.

•Provide excellent customer service to the patient’s and Company.

•Order Office supplies

•Schedule Referrals

•Scheduling upcoming appointments

•Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.

EDUCATION

NORTHWESTERN COLLEGE

BRIDGEVIEW, IL

Completed coursework towards Associate in Science (A.S.) Health Information Management (Apr 2019)

SER BUSINESS TECHNICAL INSTITUTE

CHICAGO, IL

Certification Medical Office Administration (Nov 2000)

ADDITIONAL SKILLS

•Microsoft Office (Word/Excel)

•Medical Terminology

•CPT Codes & ICD 9

•Type 50 wpm

•10 Key

•Anatomy & Physiology

•Epic

REFERENCES

References available upon request.

Contact this candidate