ZULFIIA OSANCH

Chicago,Illinois 224-***-**** adwquf@r.postjobfree.com https://www.linkedin.com/in/zo-hanim-5339ab252/ https://trailblazer.me/id/zhanim

PROFESSIONAL SUMMARY

A highly technical, certified Salesforce Administrator and Certified Salesforce Developer (PD1) with 3 years’ of experience in Information Technology. Specialized in configuring Salesforce Sales and Service Cloud. Strong understanding of Customer Relationship Management(CRM). Proven ability to analyze, design and optimize business processes with hands-on experience implementing change, increasing user adoption and driving best practice. Have Masters’ Degree in Computer science with concentration in Data Science and Machine Learning.

CERTIFICATIONS

AWARDS

Salesforce Certified Administrator

Salesforce Platform App Builder

Salesforce Platform Developer I

Copado Certified Fundamentals I

Bachelor Degree Diploma (Math)

Master Degree Diploma (Computer Science)

Trailhead Ranger

6 x Superbadge

SKILLS

Sales Cloud, Service Cloud

Apex Triggers and Unit Test

Asynchronous Apex (Batchable Apex, Schedulable Apex, Future methods, Queueable Apex)

Unit test classes

Lightning Web Component (LWC), Lightning Components

Process Builder, Flow Builder

Web-to-Lead Form, Record Form

Salesforce.com configuration: creating custom objects, fields, validation rules, Master-Detail, Lookup, Many-to Many Relationships, Flows, Page Layouts, Record Types

SOQL, SOSL

HTML, JavaScript (JS), Cascading Styling Sheets (CSS), Visual Studio Code(VSC)

Reports and Dashboards

Data Loader, Data Import and Export Wizard

Record-Level and Field-Level security

Third party integrations, Web Services, Rest API, Workbench, Postman

Jira,Miro

Copado, change sets for deployment process

Good communication, interpersonal and organizational skills

Strong problem solving and critical thinking skills

Strong attention to detail

PROGRAMMING LANGUAGES

C, Python, Java Script, Apex

LANGUAGES

Russian (native)

English (upper intermediate)

Turkish (fluent)

FAIR PROJECT SUMMARY

Soft Innovas (July 2022-Present)

Salesforce Developer

Entrusted to develop the Salesforce implementation (Salesforce Applications) with Sales and Service Cloud.

Build app to manage data loading from Web-to Lead form (lead-to-case) management

Implemented project from scratch in Agile Scrum environment, participated in Scrum meetings discussing modification and application tickets.

Constructed automation rules with workflows, process builder, flows, approval process, custom validation rules, duplicate rules (page layouts, record types, actions) in according to business process.

Created custom objects, including Master-Detail relationship, junction object

Created custom error log object

Generated reports and dashboards

Written SOQL and SOSL, aggregate relationship queries to retrieve data from sObjects

Widely used DML operations to optimize queries and relationship queries to avoid Governor Limits

Developed and implemented Apex Classes, Triggers, Trigger Handler Classes and Test Classes to implement business logic

Developed Asynchronous Apex, implemented Batch Apex and Scheduling by using Schedulable, Batchable Interface

Implemented LWC components to display child components on parent component by implementing JavaScript, HTML, CSS

Performed third party REST API integration.

Salesforce Admin

Created the object and security structure such as creation of custom objects, customization of standard objects, creation of users, profiles, permission sets, & sharing rules, public groups

Contributed to 100+ custom & junction objects for entering data about several applicants, participated in user stories walk through providing feedback for acceptance criteria, & customized accounts, contacts, cases, & leads.

Developed profiles, roles according to organizational hierarchy requirements, record types & page layouts.

Built & maintained menus, picklist values, amend Page Layouts, assignment or validation rules, customize objects or fields, validation rules, formula fields, & similar system requirements as well as set up projects OWD

EDUCATION

Middle East Technical University— Bachelor's Degree in Math Education Turkey, Ankara

3.2 out of 4.0 (First Technical University of Turkey, top world 100 by that time).

Calculus, Physics, Differential Equations, Discrete Mathematics.

Nile University of Nigeria-Master’s Degree in Computer Science (Msc CS) Nigeria, Abuja

4.62 out of 5, top student.

Python, Data Science, Problem Solving, Data Analysis, Data Analytics, Statistical Tools, Critical thinking, C.

Various Courses on Udemy about Salesforce (Manish Choudhary, Deepika Khanna, Mike Wheeler).

EXPERIENCE

Soft Innovas, Internship, Salesforce Developer

July 2022-Present

Various projects. Implemented Batch Apex, flows, Triggers, lwc. Increased performance of the system and by being fast worker and detail-oriented person, increased performance of the team and resulted in earlier submission of the project.

Nigerian Tulip International Schools, Math Teacher

August 2012-July 2018

Developed and implemented programs that increase student’s achievement, attendance and retention rate

Volunteered role, used to teach math, further math to Nigerian students (Calculus, Probability, Combination, Permutation).

Arranged SAT preparation courses . My students increased in 300 SAT score (40%better performance) just in 1 month of my training.

Arranged 3-D origami club (requires patience).

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