Administrative Assistant Property Manager

JOHN A MUNOZ

Pembroke Pines, FL 754-***-****

adwqsp@r.postjobfree.com

Property Management Professional

Accomplished, detail-oriented property manager with a solid history of success for establishing and nurturing client relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. Extensive experience with all aspects of daily property management operations, including finance and budgeting, asset management and maintenance, marketing and leasing, staff supervision and development, and ensuring compliance with all applicable policies and regulations. Steadfast team leader and coordinator with a track record of steering improvement projects, building and guiding top-performing teams, and optimizing internal operations.

Areas of Expertise

Customer Service

Contract/Lease Negotiations

Business Development

Administrative Support

Property Inspection & Maintenance

Relationship Building

Continuous Improvement

Documentation/Reporting

Strategic Planning

Costing/Budgeting

Accounting

Problem Solving

Professional Experience

Gatehouse Management, Inc., Miami, FL Apr 2014 – Present

Community Director

Maintain constant vendor/contractor communications regarding billings, work scheduling, vendor relations, and certificates of insurance. Approve and submit all weekly invoices to the corporate office for payment. Complete AA-Order Tracker actions throughout the month. Collect rents due and post in a timely manner. Promptly make all bank deposits and report to the corporate office daily. Review all lease files and other lease-related documents for completion and accuracy. Open and close the office on time and oversee cleanliness of the workplace. Conduct regular property inspections and check on vacant apartments.

Increased tenant turnovers for the past three years.

Received positive commendations from colleagues, clients, and management for excellent services.

Met tight deadlines while promoting smooth operations and total customer satisfaction.

Amerijet International, Inc., Miami, FL Nov 2013 – Feb 2014

Security Administrative Assistant

Processed applications by running thorough criminal background checks for potential new hires before submission to Customs, TSA, and MIA Airport. Produced parking permits, badges, and applicant fingerprints, while conducting thorough background checks for new and existing staff. Collated and generated documentation for MDAD, customs and other governmental agencies’ background checks, security threat assessments, and badges. Coordinated training and approved representative records for the Compliance Manager, all staff and agents of AMERIJET and ITN, both locally and internationally.

Liaised with the investigation team to substantially lower and manage loss prevention within the organization.

Boosted rentals in the slow months.

Improved physical occupancy by 30% and achieved 99.9% accuracy on monthly audits.

Developed strong tenant relationships to record resident retention rates of over 90%.

Safeguard Self Storage, Miami, FL Jun 2013 – Nov 2013

Assistant Manager

Generated and processed lease applications, leasing packets, and posted payments of collected deposits and monthly rent. Shown the models and available units while directing the leasing process. Thoroughly reviewed and made adjustments on accounts, processed all late fees, and sent out correspondence to delinquent tenants with a reminder of outstanding payments due. Liaised closely with the property manager while executing day-to-day operations. Maintained weekly and monthly accounting reports of all transactions, returns, exchanges, and sales.

Resolved client issues and kept consistent 100% satisfaction by applying highest customer service standards and combining patience, determination, and persistence.

Increased revenues by adopting effective communication and persuasion skills to upsell the products and services of the company.

Advanced Personnel Resources, Inc., Greensboro, NC Dec 2011 – May 2013

Front Desk Personnel

Acted as the liaison between residents, contractors, and management. Monitored all actions taken by management to resolve all emergencies. Used CCTV screens to assess the security of the building and the grounds. Welcomed visitors and monitored their activities while in the facility. Performed rounds, checked fall the parking lots for anything out of place. Closed and locked all ground floor doors (exterior/interior) and roof doors at all times. Responded to phone calls and questions, provided assistance, and directed calls messages from the residents and management.

Received very positive reviews from students for excellent support services.

Additional Experience

Security Guard Securitas – Greensboro, NC

Property Manager Maxx Properties – Coral Springs, FL

Assistant Community Manager Aimco Properties – Pompano Beach, FL

Education & Credentials

Basic Law Enforcement Training (BLET)

H.S. Diploma Hialeah Miami Lakes High School

Technical Proficiencies

MS Office Suite, YARDI Software, FOCUS Software

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