MIREYA HERRERA
***** ***** ****** *, *******, Illinois, 60617, US 773-***-**** ***************@*******.*** Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Motivated to learn, grow and excel in any work environment due to adaptable and flexible outlook. Communications
Problem resolution
Customer service
Team management
High-risk trauma situations
Clinical experience
Appointment scheduling
Vital signs
Bilingual
Problem resolution
Culturally sensitive
Strong clinical judgment
Conflict resolution
Critical thinking proficiency
Strong medical ethic
Data entry
George Washington High School Chicago, IL
Harold Washington College, City College of Chicago Chicago, IL Travel Assistance Coordinator August, 2018 to February, 2020 Axa Assistance Chicago, IL
Managed multiple cases on a day to day basis.
Coordinated medical emergency transportation, evacuations, and repatriations for students traveling abroad. Arranged medical care around the world for insured users. High volume inbound and outbound calls.
Ensured optimal communication between customers, insurance agencies, and medical facilities Used several software programs
Patient Care Coordinator/Medical Assistant February, 2020 to April, 2022 Chicago Center for Facial Plastic surgery Chicago, Illinois Scheduled patient appointments
Gathered all relevant information and calculations to assist the physician in interpreting the results. Gathered and documented medical data from patients, such as blood pressure and weight. Assisted with duties such as setting up and operating specialized medical equipment and apparatus for diagnostic and technical treatment procedures. Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate. Explained procedures to them to reduce patient anxiety and increase cooperation. Directed patients to exam rooms, answered questions, and helped doctors prepare for exams. Implemented care and efficiency improvements to support and improve office operations. Medical Assistant April, 2022 to Present
Oak Street Health Chicago, IL
Gathered histories, vitals, and current complaints through patient interviews. Did clerical work like word processing, data entry, phone answering, and filing. Assisted physicians with patient follow-up.
Took blood glucose readings and kept track of them. Spirometry was measured on the patient.
Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes. Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation. Completed clinical procedures and collected patient data for physician interpretation. PROFESSIONAL SUMMARY
SKILLS
EDUCATION
WORK HISTORY