Scrum Master Business Analyst

Nikhil Desai

Phone: (***) *** - **** adwqr6@r.postjobfree.com

Highlight of Experience

●Results-driven professional with over 12 years of progressive IT experience leading and managing the complexities and challenges of diverse high-level project initiatives; a direct and decisive professional

●Over 8 years of experience as Scrum Master with Manufacturing, Financial, Logistics & Healthcare domains

●Highly experienced in Azure DevOps, Rally, and Jira using Scrum Master Dashboard, Capacity planning for Programing Increment

●Highly skilled at optimizing performance, designing performance measures, advising on process improvement strategies, and implementing practical, cost-effective recommendations, effective at reorganizing, streamlining, and strengthening existing operations to meet/exceed organizational goals and objectives

●Thorough understanding of Waterfall Software Development Life Cycle (SDLC) and extensive experience in implementing Agile methodology and frameworks (Scrum, SAFe, Kanban, and LeSS)

●Problem solving- difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities

●Adapt at assisting business, and teams in building KPIs, OKRs and various metrics to identify long-term roadmaps

●Expertise in coaching Product Owners on managing the product backlog, and facilitating User story workshops

●Developing relationships, engaging, and influencing stakeholders broadly, including senior leaders, to direct business outcomes

●Established effective communication for the department with consistency across development and business management teams

Certifications and Technical Proficiency

Agile Methodology: Scaled Agile, SAFe, LeSS, Scrum, Kanban, Scrumban, Coaching, Product Management, Project Management, Story Mapping, SDLC, Strategic Planning, Process Improvement, and Documentation, Prioritizing, Budgeting, Product Development, Conflict Resolution, PDCA, Kaizen, Value Stream Mapping, Instructional Design, Solution-Oriented, Creative, Servant Leadership, Relationship Builder, Team Builder, Root Cause Analysis, Causal Loop, User-Centric Journey

Agile and Scrum Tools: Azure DevOPS, JIRA, Jira Align, Confluence, Rally, Scrum Desk, Mural, Miro (RealTimeBoard), Retrospective Board, FunRetro, PlanningPoker, Agile Games, Lean Coffee Table, Jamboard, Retrium

Certifications: SAFe Scrum Master (SSM), Certified Scrum Master (CSM)

PROFESSIONAL EXPERIENCE

FedEx March 2021 – Present

Sr Scrum Master Atlanta, GA

●Proficient in Jira & Jira Align & Agile frameworks of Scrum, Kanban, and SAFe

●Highly Experienced in Refinement, story splitting, Estimation, Optimizing Velocity, and different Retrospective technics

●Train and coach 3 Agile teams to utilize Agile Methodology with Scrum

●Facilitate Scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups) and attended Scrum of Scrum Meetings (S2)

●Use Azure DevOPS in day-to-day functions for Project planning, analysis, reporting progress

●Led the team on DATA Migration project helping in each phase of Planning, Data profiling, DATA backup, Migration design, Execution, Testing, and Post-Migration Audits

●Establish “Scrum Master Quality Circle” for a small group of Scrum Masters

●Facilitate user story mapping training sessions for Product Owners to help them identify MVP, and plan sprints and releases accordingly

●Administration to socialize experiences and best practices for peer-to-peer learning

●Assess Scrum Maturity of teams and organization and coach teams reach a higher level of maturity at a pace that is sustainable to the team and the organization

●Facilitate and train the teams on story mapping sessions and ensured they understand the process of coming up with stories and identifying the dependencies

●Encourage the team on healthy questioning and healthy challenge concepts during refinement sessions

●Coach the team on different metrics to help the team, PO and leadership know the status of the team, individual features, and Project. Examples: Reliability Metrix, Performance based on Sprint Commitment, Velocity, Sprint burndown charts, Sprint velocity, Project timeline vs work left based on features, etc.

●Lead Bug Triage with developers and business to prioritize defects

●Establish Definition of Done (DoD), and Definition of Ready (DoR) and working agreements for teams

●Help teams to address dysfunctions that may result from teams misinterpreting, ignoring Agile values/principles

●Coach and encourage the team to be proactive and own the responsibility of meeting the Sprint goals every sprint and resolving or reporting issues involving risk, or dependency that may be blocking stories to deliver

●Collaborate with teams to identify the resolution of impediments, dependencies and risks and escalated impediments up to leadership when help was needed

●Coordinate with other teams during steel threads and impediments and help the team resolve the same

●Work collaboratively with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery

●Assist the Product Owner in User story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals

American Express December 2018 – March 2021

Scrum Master, New York, NY

●Organized and facilitated the daily scrum meetings, sprint planning, sprint review, and sprint retrospective and refinement sessions

●Assisted the Governance, Risk & Compliance team in coordinating the workflow, streamlining the process and Execution

●Assisted team in redefining and enhancing Customer Digital Experience

●Helped the team to successfully deliver Product Increments for better End user Digital Experience

●Removed Impediments to the program including Escalation with related business partners & stakeholders

●Support Management by creating contents for presentations for stakeholders, executive teams and business partners for Agile coaching

●Created and maintained reports to visualize performance of team with appropriate metrics like Predictability metric, Defect ratio, Backlog Health dashboard

●Coached the team with Agile practices and followed SAFe framework

●Facilitated PI planning discussions, Scrum of Scrums (SoS) for teams, and Agile Release train (ART)

●Routinely run Scrum of Scrums (SoS) twice weekly to track progress, help with dependencies and provide transparency to other teams

●Used RALLY as an Agile tool for maintaining and tracking stories and sprint cycle

●Successfully introduced the teams to Kanban framework; and convinced the leadership on this decision and was successful in delivering the project on time

●Enabled the team on successfully managing Kanban board with WIP limits and swim lanes

●Mentored team on Kanban principles along with Scrum that resulted in reduction of Cycle time thus increasing team's throughput

●Managed work for distributed teams across various time zones

●Worked with Product owner to prioritize stories in the backlog for every sprint

●Helped the product owners to come up with set of stories for better understanding for estimate and development

●Motivated the team to come up with quality shippable product and meet the product goals

●Assisted the product owner with keeping the backlog groomed and prioritized

●Presented, recommended, and provided updates regularly to the Senior Management Team

●Provided visibility to team impediments/risks and helped eliminate them

●Initiated the Sprint demos to the business and involved all stakeholders to get continuous feedback for continuous improvement

Samsung February 2015 – December 2018

Scrum Master, Atlanta GA

●Conducted coaching session and facilitated Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives and Refinements

●Used JIRA for Project management, Daily Scrum & other ceremonies and Reporting

●Worked on a project to improve the manufacturing process involving Creating a process map to identify areas of improvement & implement Lean Manufacturing techniques using JIT inventory management

●Worked closely with product owner in backlog management and continuance delivery of features; continually worked to understand business and stakeholder needs and implemented solution to meet those needs

●Helped teams to address dysfunctions that may result from teams misinterpreting, ignoring Agile values/principles

●Resolved personality issues within the team and by making them feel as one group by conducting various activities

●Created dashboards to help the team, PO and leadership know the status of the team, individual features, and Project. Examples: Sprint burndown charts, Sprint velocity, Project timeline vs work left based on features, etc.

●Was instrumental in starting and facilitating the S2 (Scrum of Scrum) ceremonies and COP (Community of Practice) for both Scrum Masters and Product Owners

●Encouraged the team to be proactive and own the responsibility of meeting the Sprint goals every sprint and resolving or reporting issues involving risk, or dependency that may be blocking stories to deliver

●Facilitated the resolution of impediments, dependencies and risks and escalated impediments up to leadership when help was needed

Verizon August 2013 – February 2015

Project Manager, Atlanta GA

●Responsible for creating project plans to outline end to end delivery using the Software Development Life Cycle waterfall methodology

●Work to develop date driven critical milestone plans and work to effectively communicate timelines and dependencies within and across functional areas

●Identified risk and help prepare mitigation plan

●Organized and led defect reviews for teams and cross functional decision-making

●Managed scope change process

●Help calculate project budget cost

Verizon July 2010 – August 2013

Business Analyst, Atlanta GA

●Prioritized Stories each Sprint and created Roadmaps every Quarter for Management

●Experience in writing Stories, conducting Grooming Sessions, Prioritizing Stories, Conducting Pre-UAT approvals, Daily Scrum Standup and Sprint planning

●SharePoint usage for document and file storage management

●Knowledge of Business Requirement Document (BRD), System Requirement Specification (SRS), Functional Specification Documents (FSD), Requirements Traceability Matrix (RTM), Business Process Management (BPM), Use Cases, Sequence, Activity, Data and Business Flow diagrams, UML Modeling and Microsoft Project

Education

BVM Engineering College

Bachelor of Science: Civil Engineering

Year of Graduation 1987

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