Donna Powell

Healthcare Administrator, Operational Administrator

Little Rock, AR 72223

adwqqk@r.postjobfree.com

+1-501-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Branch Manager

Midwest Respiratory & Rehab - Little Rock, AR

September 2022 to Present

Branch manager. Supervisor over 9 techs, manage routes, order equipment, inventory, HR, help problem solve with hospice and patients, setup CPAP, BIPAP and VENTS. Generate new business. Opening satellite office.

Medical Billing Specialist

Contract work - Little Rock, AR

September 2021 to June 2022

Contract medical billing fot several medical speciality clinics. Medical Billing Specialist

RevClaims - Little Rock, AR

December 2020 to April 2021

Contract work. Third party liability biller for Baptist hospital District Manager

Blu Spero Boutique - Baton Rouge, LA

March 2019 to May 2020

District manager over 4 stores. Buyer, merchandise each store, hire new employees, monthly profit margin reports, inventory, P&L reports, weekly meetings with managers, hit and miss weekly reports, train in sales, POS system, and open new stores.

Medical Billing Specialist

UAMS (University of Arkansas for Medical Sciences - Little Rock, AR October 2017 to February 2019

Worked denials, followed up on commercial insurance, verified benefits, workers comp claims, claim hearings, billed for several different specialities, CPT, and coding. Worked with Epic software. Owner

LuLu's Boutique - White Hall, AR

November 2014 to September 2017

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis. Received and processed cash and credit payments for in-store purchases.

DME Office Manager/Sales Rep

Active Mobility Supply - Little Rock, AR

June 2008 to August 2014

Sherwood, AR

Oversaw private and MCR billing, Medicaid billing, PECOS enrollment, payroll, AP, and AR and verified that proper procedures were followed.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Provided efficient customer service to clients.

Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

Trained new employees on multiple medical billing programs and data entry software. Managed incoming and outgoing calls for busy medical office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Oversaw inventory and office supply purchases.

Attended trade shows and sales conferences. Responded to all customer inquiries in a timely manner. Scheduled and attended at least 25 appointments per week. Organized joint sale calls with current customers and outside vendors.

Maintained friendly and professional customer interactions. Answered customers' questions regarding products, prices and availability. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Cross-trained and provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Guaranteed positive customer experiences and resolved all customer complaints. Outside DME Sales Rep/Medical Documentation

Bird and Bear Medical - Little Rock, AR

March 2001 to March 2008

Little Rock, AR

Called on private doctor offices, hospitals and assisted living centers. Responsible for presentations and marketing of medical equipment. Managed and developed new accounts.

In-service on equipment and medical documentation. Medicare, Medicaid and private insurance billing.

Medical documentation. PECOS enrollment

Executive Assistant for the Dean of College of Medicine UAMS

February 1998 to March 2001

Little Rock, AR

Answer emails for the Dean

Made all travel arrangements.

PowerPoint Presentations

Organize Alumni functions.

Help medical students find residence programs.

Write grants for March of Dimes.

Transcribe for medical textbook.

Education

Master's degree in Healthcare Administration/AHIMA UALR - Little Rock, AR

August 2001 to May 2003

Bachelor's in Marketing

UALR - Little Rock, AR

August 1985 to May 1991

High School Diploma

Dollarway High School - Pine Bluff, AR

1985

Skills

• Medical Billing

• Medical Insurance

• Medical Coding

• DME

• Retail (10+ years)

• Retail Management (5 years)

• Sales Representative (10+ years)

• Marketing (10+ years)

• Customer Service

• PECOS enrollment system (8 years)

• HEDIS chart reviews and audits (3 years)

• Microsoft Excel

• Phone etiquette

• Medical Records

• Grant Writing

• Process Improvement

• Research & Development

• Insurance Verification

• CPT Coding

• Medical Terminology

• Outside Sales

• Workers' Compensation

• ICD-9

• Medical Office Experience

• Epic

• Transcription

• ICD-10

• Accounts Receivable

• Profit & Loss

• EMR Systems

• Data Entry

• HIPAA

• Medical Scheduling

• Time management

• Personal assistant experience

• Administrative experience

• Microsoft Office

• Bank reconciliation

• Bookkeeping

• Social media management

• Medical office management

• Financial report interpretation

• Sage

• General Ledger Accounting

• Human Resources

• Payroll

• Accounting

• Auditing

• Accounting software

• Financial analysis

• Accounts Payable

• Account Reconciliation

• QuickBooks

• Journal Entries

• Management

• Leadership

• Hospital experience

• Medicare

• Office manager experience

• Microsoft Word

• Athenahealth

• Supervising experience

• HCPCS (10+ years)

• Microsoft Dynamics GP

• HRMS (10+ years)

• CRM software (10+ years)

• SAP Supply Chain Management (8 years)

Additional Information

● Leadership skills

● Strong attention to detail

● Multi-tasking

● Customer service

● Office support (phones, faxing, filing)

● Excellent verbal communication

● Maintains strict confidentiality

● Knowledge of HMOs, Medicare and Medicaid

● Billing and collection procedures expert

Core Accomplishments

Supervision

● Supervised team of three staff members. Process Improvement

● Created new departmental procedures manual.

● Assessed organizational training needs. Marketing

● Implemented marketing strategies which resulted in 50% growth of customer base.

● Computed Data Reports

● Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

● Sales

● Consistently generated additional revenue through skilled sales techniques.

● Customer Interface

● Greeted customers upon entrance and handled all cash and credit transactions.

● Assisted customers over the phone regarding store operations, product, promotions and orders.

● Calendaring:

● Planned all meetings and travel for CEO.

● Scheduling

● Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

● Patient Charting

● Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

● Multitasking

● Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

● Administration

● Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

● Customer Service

● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

● Data Preparation

● Prepared medical records packets for insurance reviews of procedures and fees/services justification.

● Medical Records

● Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

● Administration

● Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

● Payroll Assistance

● Assisted with payroll preparation and entered data into cumulative payroll document.

● Planning

● Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.

● Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

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