Caroline Burnell

adwqpe@r.postjobfree.com

702-***-****

Hardworking, dedicated, professional offering supporting technology manufacturing needs. Successful in working in challenging and varied environments, and completing tasks such as moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members, pitching in to help achieve team goals. Articulate communicator with stellar customer service skills. Recipient of the AAFES Art of Customer Service Award.

SKILLS

•ACTIVE LISTENING SKILLS

•DECISION MAKING

•WRITTEN COMMUNICATION

•CONFLICT RESOLUTION

•RELIABLE

•DETAIL ORIENTED

WORK EXPERIENCE

SEASONAL MACHINIST

04/2022-10/2022 Las Vegas, NV

Operated 3 machines in the production process;

Performed and completed accurate and timely quality;

Achieved machine standard run rates, increased processing efficiency, reduced shrinkage by playing an active role with other team members to meet company goals; and

Participated as an active member of the production and manufacturing teams.

CAPTIONING AGENT

10/2015-08/2021 Las Vegas, NV

Captioned phone conversations in real time for hearing impaired customers, to provide accurate communication; and

Responded to all calls received, directed and provided information to customers in a courteous, professional, and efficient manner.

CAR DEALERSHIP / CASHIER

03/2007-02/2010 Las Vegas, NV

Received cash, checks and credit card payments from dealership customers;

Referred customers who had additional questions to the appropriate departments;

Handled customer complaints with integrity and poise; and

Maintained service files timely.

ELIGIBILITY REPRESENTATIVE

11/1997-12/2003 Las Vegas, NV

Contacted benefit offices to verify patient overages and pharmacy coverages;

Resolved issues to ensure that medications were filled and shipped to patients in a timely manner; and

Obtained prior authorizations necessary for fulfillment of subscriber’s benefits.

References available upon request