Data Analyst Customer Service
Resume:
Personal Details
Title Ms.
Gender Female
Highest Qualification Senior Certificate
Driver’s License Yes
Own Transport Yes
Nationality South African
Technical Skills Matrix
1 Had appropriate
training only
2 Limited practical
experience
3 Solid practical
experience
4 Well versed,
extensive experience
5 Expert, extensive
experience
Type of Experience
Date
Last used Skill level
SOP Current 4
Microsoft Word (capturing minutes etc.) Current 4
Microsoft Excel Current 4
Microsoft PowerPoint Current 4
Kronos (hands-on timecards system, schedules, and payroll) 2016 5 SAP (job-cards, patient information, bookings etc.) 2016 4 My Market (ordering of stock and equipment) 2016 5 Outlook Current 4
Vision X 2016 4
BCA 2016 4
Curriculum Vitae: Jade Amber Woods
Phone – Cell 071-***-****
Address
adwqo6@r.postjobfree.com
Location Gauteng
A young professional that strives to push her boundaries and thrives in high pressure environments.
I aim to align my development goals with those of the company to perform at the best of my ability. I am well versed in dealing with senior individuals with a track record of providing excellent assistance. Strengths, hobbies, and interests
Strengths Hobbies and interests:
Leadership Horse riding, hockey, swimming
Client relationship management Passion for animals Teamwork Outdoor activities
Adaptability Research
Proactive
Innovative
Professionalism/ Communication
Emotional stability
Work ethic
Career Details
Education – Secondary Schooling
Year Matriculated 2013
Last School Attended Richards Bay Christian School Subjects English, Afrikaans, Math Lit, Business Studies, Tourism, Biology, Life Orientation Courses Attended
Year Course Institution
2014 Occupational Health and Safety Rep Netcare The Bay Hospital 2015 Basic First Aid Netcare The Bay Hospital
2015 Basic Life Support and CPR Netcare The Bay Hospital 2015 Emotional Stress Management Netcare The Bay Hospital Current Employment – Full Time
Period February 2023 – Current
Present Company Segen Solar
Current Position Temp in the Residential Sales Team.
Experience in the New Business department – assisting with onboarding customers, portal training and vetting new customers.
Currently working in the sales department (data analyst, and Exco reports) customer service – client feedback surveys, compiling reports, and feedback for my Line manager on various requests (Semi-Gration report compiling, sales feedback, supplier feedback, load shedding sales analysist)
Exposure and experience in an Account management role – dealing with customers, other departments, and suppliers.
High level of professionalism and confidentiality is key.
High pressure and fast paced environment, with a constant demand to adapt and prioritize work.
High attention to detail with reports as they affect KPI’s of the team and reports get presented to high level managers and the feedback and stats get used to compile other reports on sales tracking, growth and new potential earning developments.
Assist with training of new temps that enter the company – how to communicate with customers and compile customer survey reports for the KPI’s.
Communicate and coordinate events with the team – working closely with marketing.
Problem solving – assist with customers that are unhappy and have complaints about a department/ Segen – reassure them and try build a positive relationship – escalate the issue to the relevant manager or person responsible. Period 06 Feb 2023 – Current
Current Employment – Weekends only
Period Self Employed from November 2021 (Laser me Lovely) Beauty Industry Present Company Laser Me Lovely (Weekends only)
Current Position Currently work for myself – self employed in the beauty industry, however due to the economy it does not give me the sustainability to continue with it full time. I was doing my own bookings, marketing and admin.
Dealing with my own clients.
Period November 2021 – Current
Employment History
Period May 2021 – October 2021
Present Company Torus Healthcare
Current Position Marketing / Route to market / sales / administration / creating social media content for posts. / Client liaison
Part-time.
Period September 2020 – March 2021
Reason for leaving Unfortunately the King/Employer passed away due to Covid on 6th Jan 2021, and since his passing payments and procedure were not met on employer’s side. Current Position Personal PA to King of Limpopo and protocol officer (Government sector level 9) Present Company Royal Bopedi Kingship
Responsibilities Plan the King’s life – meeting set-up, travel arrangements/logistics etc.
Manage day-to-day schedule of the King closely (Coordination)
Attending meetings and capturing minutes
Procurement management
Skillset developed Excellent time management
Working in a high-pressure, fast paced environment.
Direct communication with senior officials of high standing
Extreme attention to detail
Structured and organized
Period November 2017 – August 2020
Current Position Sales Consultant
Present Company Arthur Kaplan
Responsibilities Sales of merchandise
Handling of repairs
Roster scheduling
Maintaining current client relationships and sourcing new clients
Cashing up
Period March 2017 - July 2017
Current Position Practice Manager
Present Company Drs Sitharam Naidoo Gora Inc
Responsibilities Manage staff rosters.
Placement of staff
Managing and ordering of assets and consumables
Responsible for all doctors’ diaries and travel arrangements
Responsible for all boardroom meetings
Inspection of client facilities and products
Responsible for patient files and records
Managing patient relationships (Appointments, feedback etc.)
Coordinating with hospitals
Optimizing workflows
Responsible for all month end payments on accounts
Responsible for monitoring staff overtime
Drafting and design of official practice documents and templates
Liaison between doctors and staff
Sourcing and purchasing of office furniture and equipment Period February 2014 - December 2016
Current Position ICU Ward Administrator
Present Company Netcare The Bay Hospital
Responsibilities Capturing stats for Netcare head office on live systems.
General ward management (bed booking, patient satisfaction, liaising between doctors, patients and Netcare management. Management of all nursing staff on duty, daily allocation of roles and responsibilities of the entire team.)
Bookings and planning of travel events and external meetings for specialist Doctors and medical professionals.
Compiling feedback reports. (Excel & PowerPoint, Word,)
Recording minutes of meetings and compiling meeting agendas.
Compiling Presentations.
Scheduling/management of nursing staff in the various unit/ward.
Managing filing systems for the balance Score Card and core standards compliance.
Achievements Implementation of the BCA Audit (Bundle Compliance Audits)- improving productivity and ensured compliance with Hospital Core Standards
Inclined Patient Care and Satisfaction
References
Person Company Role Contact
Jacolien Richards Segen Solar Sales Manager 074-***-**** Estelle Lotter I DO Bridal and Beauty
Character Reference –
Salon owner (Beauty
Industry.
Pheladi Thulare Royal Bopedi Kingship Wife to late King
(King deceased)
Pranitha Mahadeo Netcare The Bay Hospital Infection Control Manager 078-***-**** Colette Spies Netcare The Bay Hospital ICU Unit Manager 082-***-**** Iksaan Khan Arthur Kaplan Store manager 073-***-****
Contact this candidate