Car Manager Customer Service
Resume:
William Todd
Experienced used car manager
Fort Myers, FL
adwqnq@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Used car manager
TAMIAMI FORD - Naples, FL
July 2019 to Present
Desk new and used car deals. Responsible for appraising, pricing, marketing used cars. Used Car Director
Central Florida Chrysler Jeep Dodge - Orlando, FL
October 2018 to July 2019
Used Car Manager
Sam Galloway Ford / Lincoln - Fort Myers, FL
February 2012 to March 2018
Improved Customer Satisfaction Scores and profits.
● Increase market share.
● Install and maintain modern sales process with new CRM, Desking Tool and vAuto. Used Sales Manager
Reinhardt Toyota/Lexus - Montgomery, AL
February 2007 to February 2012
Responsible for building sales and maintaining a high level of customer service.
● Recruit, train and motivate a management and sales staff of 29 to strive for excellence and provide an exceptional level of customer service.
● Supervise and oversee two Used Car Locations.
● Satisfy the customer when problems arise with the sales staff or service department.
● Maintain or provide growth for our sales volume of 2200+ units a year. Sales Consultant/ Sales Manager
Montgomery Ford / Lincoln / Mercury - Montgomery, AL January 2006 to January 2007
Responsible for overall operations and purchasing vehicles at auction.
● Maintained and built sales and profit levels.
● Supervised and managed the floor plans.
● Performed numerous marketing and promotion activities.
● Maintained inventory through numerous auctions in the south. Education
Some college
Skills
• ACCOUNTING (Less than 1 year)
• ACTIVE SERVER PAGES (Less than 1 year)
• FINANCE (Less than 1 year)
• FOR ACCOUNTING (Less than 1 year)
• HTML (Less than 1 year)
• Sales Management
• Operations Management
Military Service
Branch: Army
Service Country: United States
Rank: E-4
May 1992 to June 1996
Additional Information
• 15 years' management experience in the retail automotive industry.
• Build teams that consistently maintain or improve ratings on the Customer Satisfaction Survey and profit.
• Knowledgeable of managing cutting edge automotive Internet sales operations.
• Experienced in operations management.
Computer Skills
Proficient with Microsoft Office, HTML, Active Server Pages, Windows NT, Windows 95/98/XP/Vista/7, Reynolds & Reynolds Software (for accounting, finance and insurance and showroom control), use of the Internet and email.
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