Service Agent Desk Receptionist

ABDIEL GARLOBO

Hialeah, FL ***** 786-***-**** *************@*****.***

Professional Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering 1 years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Skills

Customer assistance

Stocking and Replenishing

POS Systems

Point of Sale Knowledge

Cash Drawer Management

Merchandise Restocking

Maintaining Store Appearance

Product Restocking

Cash Handling

Cleaning and sanitizing

Work History

Cashier Jan 2020 - Jul 2020

Taco Bell Hialeah, FL

Reviewed and resolved differences between accounting information and cash drawer.

Restocked, arranged and organized merchandise.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Answered questions about store policies and concerns to support positive customer experiences.

Counted cash in register drawer at beginning and end of shift.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Assisted customers by answering questions and fulfilling requests.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Front Desk Receptionist Aug 2020 - Jan 2021

Miami Lakes Medical Center Miami Lakes, FL

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Welcomed patrons and immediately offered assistance by asking open-ended questions.

Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Welcomed each new arrival pleasantly and confirmed appointments and identification.

Resolved customer issues quickly and notified the office manager immediately when problems escalated.

Directed incoming calls to internal personnel and departments, routing to best-qualified department

Avis & Budget Lead service agent

Managed car rental location

Customer service- answered calls.. helped customers with car issues

Experience in sales

Maintained multiple employees and kept office in order according to protocol, rules & regulations

Experience in high pressure situations with multiple customers at once & resolved their issues for customer satisfaction

Taught employees patience, how to sell, proper customer service and proper professional ways to express oneself when speaking to a customer

Managed emails worked with corporate office and maintained service up to date with all vehicles in fleet

Education

GED June 2020

American Academy of Pinecrest Miami, FL

Trade School

Electrical Construction Technician

SFL Institute of Technology Aug 2020 – To present

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