Executive Summary: Versatile, research associate with more than 10 years of data entry; research and customer service experience. I have a keen ability to manage multiple pipelines and tasks. With a strong communication skill that aid in building collaborative relationships to benefit the company needs.

Qualifications:

Strong communication skills

Well-developed research, organizational and analytical skills

Solid problem-solving abilities

Ability to work independently and resolve complex problems

Exceptional Customer Service

Computer Skills:

Proficient in Microsoft Office: Excel, Outlook, PowerPoint, Word, Access

Professional Experience:

Palmetto GBA, Columbia, SC (Home)

March 2020 to Present

Palmetto GBA, Columbia, SC (Office)

May 2018 to March 2020

Professional Management Enterprises, Columbia, SC

June 2016 to September 2017

January 2018 to May 2018

Data Preparation Technician II

Performs varied clerical duties accordance to standard procedures in National Supplier Clearinghouse, JM/JJ Provider Enrollment Part A & Part B

. This includes clerical duties such as Centers for Medicare & Medicaid Services (CMS) DEMPOS enrollment documentation (CMS-855S,855A, and 855B enrollment application), working with I-Flow. WebPort. and PECOS, filing, tabulating, posting information and distributing mail. Applies knowledge of department policies and procedures and uses a general understanding of other departments' functions to resolve most issues.

Maintains records, prepares forms, verifies information and resolves routine problems.

May assist in orienting and training others

TJ Maxx, Columbia, SC

November 2007 to September 2018

Customer Service Coordinator

Assistant to Operations Manager: Provide exceptional customer support, intervention, and resolution to escalated customer complaints. Supervise sales associates by delegating tasks, monitoring schedules; and offer mentoring and training to sales associates. Opening and closing the registers daily, handling cash transactions for cashiers. Making daily cash drops from cashiers for deposit

Wells Fargo Home Mortgage, Columbia, SC

March 2010 to June 2015

Research/Remediation Associate

Manage multiple pipelines. Responsible for responding to and/or researching and resolving escalated inquiries and complaints. Communicate with various parties to include clients, executives, agencies, regulatory/governmental representatives, bankers, etc., to ensure resolution of escalated matters. Ensure identified risks and/or problems are clearly documented. Validate bankruptcy status for all files pending foreclosure sale within seven business days.

Loan Servicing Specialist 3

Responsible for researching assigned Office of the Comptroller of the Currency (OCC) Consent Order High Risk foreclosure cases, identifying harm and errors, if applicable. Maintained a working knowledge of foreclosure procedures and offered recommendations based on my findings as to proceed with foreclosure or not.

Home Preservation Specialist 1

HAMP/ FNMA/ FHLMC Modification: Customer education and mentoring through the Making Home Affordable Program. Processed files for submittal to underwriting. Ensured files were in adherence to guidelines and regulations. Customer service and follow up. Maintained spreadsheets, managed workflow, ordered appraisals and titles where appropriate.

Teleperformance (DirectTV)

May 2009 to March 2010

Technical Support / Billing Agent

Provide direct client support via inbound phone, chat and e-mail. Help customers troubleshoot issues with a piece of equipment (remotes, receivers, and satellite) how to use the service, and resolve billing & technical issues

Doctors Care, Columbia, SC

January 2008 to May 2009

Accounts Receivable (Medical)

Maintained and exceeded daily requirement of electronic/live check payment postings and completed lockbox reconciliation the accurate and timely posting of all charges, payments, adjustments and denials into the Practice Management System. Balance totals of all financial activity posted to patient accounts prior to daily close. Perform daily closing of assigned datasets and provide appropriate documentation to be archived. Generate patient statement and insurance claim files as instructed. Transmit batches electronically according to established procedures. Facilitate processing of all active claims and statements. Perform account collections. Provide customer service for patient account inquiries.

Accounts Receivable Collections, Lexington, SC

November 2006 to January 2008

Administrative Assistant/AP&AR (Medical)

Generated & distributed daily, weekly and monthly reports. Applied payments to patients/debtors outstanding account balances by electronic posting, lockbox, and credit & debit card reconciliation, completed new business account setup. Transmitted files to bankruptcy services and debtor notices to outsourcing agents. Carried out the end of the month closing reports. Analyzed and performed error-free data entry with accuracy and precision. Work from home when needed

Netbank (formerly RBMG), Columbia, SC

September 2002 to November 2006

Senior Loss Mitigation Specialist/Collections

Controlled daily reports/queues as required. Handled all other duties as assigned to support coordinator and supervisor. Assisted customers in repayment plan/forbearance/mortgage loan modification programs. Applied mortgage payments. Effectuated research and problem solving on accounts in timely manner. Maintained inbound and outbound calling campaigns.

Education:

Medical Billing and Coding Diploma, Remington College, December 2010

Bachelor of Business Administration, Strayer University, Present

Skills/Training:

Billing and Coding - ICD-9 and CPT coding, claims processing and follow up, knowledge of insurance, medical records management, and terminology

Software - Windows ‘00, Internet, Microsoft Office (Complete), Microsoft Edge, CTC Dialer Debt Net, Medisoft, Fidelity, Early Resolution, Black Knight, i-Flow, and PECOS

Training - CPT and ICD-9, Collection Skills for Loan Counselors (web course), Pretext Calling & Identity Theft, Professional Skills for Customer Service Agents, Basic Privacy and Information Security, Fair Debt Collection Practices Act, SEC 2023 Security Awareness Training, Information Systems Security and Privacy Awareness Training (CMS), PALM 2022 Annual Fraud and Abuse Awareness Training

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