Office Administrator Customer Service
Resume:
TRACIE TURNER
Administrator
St. Petersburg, Florida, United States
adwqmj@r.postjobfree.com
SUMMARY
Talented Head Office Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking Operations Specialist bringing 20 years of expertise in Home Health Administration. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. WORK EXPERIENCE
June 2019-Current
Administrator
Empath Health
St. Petersburg, Florida, United States
•Maintained personnel records and updated internal databases to support document management.
•Developed and updated tracking spreadsheets for process monitoring and reporting.
•Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
•Leveraged bookkeeping software and automated processes to reduce errors.
•Educated staff on organizational mission and goals to help employees achieve success.
•Evaluated staff performance and provided coaching to address inefficiencies.
•Devised and implemented processes and procedures to streamline operations.
• Collected, validated, and distributed information to employees.
•Maintained database systems to track and analyze operational data.
•Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
•Troubleshot employee concerns and recommended corrective actions to resolve issues.
•Generated reports to suggest corrective actions and process improvements.
•Optimized customer experience by delivering superior services and effectively troubleshooting issues.
•Completed forms and reports to facilitate admission, transfer or discharge.
•Entered and maintained departmental records in company database.
• Gathered, organized and input information into digital database.
•Coordinated with human resources department to handle payroll and personnel databases.
•Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
March 2000-June 2019
Administrator
SHHC, East Petersburg, Fl
United States
•Developed effective improvement plans in alignment with goals and specifications.
•Helped meet changing demands by recommending improvements to business systems or procedures.
•Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
•Generated reports to suggest corrective actions and process improvements.
•Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Gathered, organized and input information into digital database.
•Entered and maintained departmental records in company database.
•Maintained database systems to track and analyze operational data.
•Maintained personnel records and updated internal databases to support document management.
•Coordinated with human resources department to handle payroll and personnel databases.
•Troubleshot employee concerns and recommended corrective actions to resolve issues.
•Completed forms and reports to facilitate admission, transfer or discharge.
•Conducted regular reviews of operations and identified areas for improvement.
•Evaluated customer needs and feedback to drive product and service improvements.
• Evaluated staff performance and provided coaching to address inefficiencies. EDUCATION
-1986
High School Diploma
Boca Ciega High School
Gulfport, Florida, United States
High School Diploma,05/1986
Boca Ciega High School- Gulfport, FL
SKILLS
Data Retreival Data Retrieval Database Database Systems Document Management Records Management Technical Support Personnel Records Customer Service Oriented Customer Service Incoming Calls Payroll Accounts Payable Coaching Human Resources Operations Lockout/Tagout Safety Procedures Bookkeeping Office Administration Office Administrator Problem Solver Problem- Solving Regulatory Compliance Recruitment Patient Registration Retail Sales LANGUAGES
English - Intermediate
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