JEN HOLLOWAY

adwqm2@r.postjobfree.com 615-***-**** Nashville, TN, USA www.linkedin.com/in/jenholloway www.jenholloway.com Amazon Author Page

TECH SKILLS

Email Platforms: Email Open, MailChimp, MailerLite, Outlook Social Media Strategy & Implementation: Instagram, Facebook, Yammer, Hootsuite, SproutSocial, Tailwind, Swoop Analytics Messaging & Project Management: Asana, Teams, Trello, Jira, Slack Remote Meetings: Teams, Zoom, WebEx Image & Video Editing & Publishing: Adobe Photoshop, Adobe Premiere, Stream, Vimeo, Movavi MS Office Expertise: Word, Excel, Outlook, PowerPoint, Yammer, Forms People Management: Workday, Kronos / UKG, SAP Writing & Editing: business, creative, and persuasive

TRANSFERABLE SKILLS

•Communications: (15 years) internal communications, employee communications, writing, visual media, executive communications, event facilitation, presentation in live, online, and video mediums, hybrid events, large-scale event ideation, and execution

•External communications: (10 years) social media, press releases, speech writing, and marketing copy

•Change management: (7 years) change management & organizational transformation, PROSCI Change Management Certified Practitioner

•Leadership: proven people leader with enterprise-leading eNPS scores (transforming team eNPS from 75% participation with 68% favorability to 100% participation with 94% favorability over 18-month tenure), high comfort with ambiguity, and multiple priorities, growth mindset, attention to detail, passion for people and culture, global and cross-functional influence, stakeholder management

•Learning & Development: Experienced training content writer and facilitator, identify skill gaps and develop responsive tactics, leadership development programs, technical writing, Birkman Certified Professional

•Organizational transformation: (10 years) organizational lifecycle experience including site development, opening, acquisition, closure & divestiture, workforce virtualization strategy, and implementation

•Hybrid culture, employee experience & engagement strategy: (7 years) virtual, hybrid, and remote work strategy, design, and implementation, author of Am I On Mute? Tools to help you end the silence in virtual meetings, and get your remote team engaged, energized, and connected.

EXPERIENCE

Comcast Senior Manager, Employee Engagement November 2022 – present

•Identified trends and assessed risk in employee experience using data such as Net Promoter System eNPS and annual employee satisfaction survey, and leveraged partnerships to create and implement a strategic response. Collaborated with IT/engineering teams and other cross-functional systems teams to optimize stakeholder/end-user experience and support business solutions.

•Championed diversity, equity, and inclusion efforts leveraging vision-setting, thought leadership, and culture strategy. Evaluated information gathered from multiple sources, identified gaps, reconcile conflicts, and drove decision-making.

•Created, executed, and measured the efficacy of internal communications, including social media channels (Yammer), intranet site, and email campaigns. Worked with business stakeholders to assess business requests and drive cross-functional discussions.

Comcast Department Head, Senior Manager, Employee Experience & Communications October 2020 – November 2022

•Led a team of 13 leaders and 9 analysts responsible for employee experience functions including time entry, attendance, and leave activity

•Created process improvements and implemented a shared services model strategy to reduce shrink (absenteeism) and payroll implementation costs by improving time entry accuracy feedback and reducing off-cycle check frequency, saving $400,000 annually

•Led internal engagement for ~3,500 frontline employees and leaders, including rewards, recognition, and incentives

•Developed and executed internal communications plans to keep employees engaged and informed about company news and strategy.

•Created a feedback campaign to share organizational wins, resulting in a 14% improvement in engagement scores department-wide

Comcast Manager, Employee Experience & Communications April 2016 – October 2020

•Exceeded goal of 90% of employees (~4,500) deployed to work-from-home within 6 weeks, 2020 COVID-19 business continuity plan led through cross-functional strategy

•Was a key collaborative partner in the development of an enterprise-wide remote work strategy and consulted on the development of remote work strategies for our international business units (SKY UK and Germany)

•Created and implemented the strategy for employee experience and communications for the first internal 100% virtual contact center (~1,000 FTE) within the organization, including leadership training and development, engagement strategy design, identification and deployment of tools, and authoring the virtual playbook for customer care (which was later used as a foundational document for the enterprise-wide remote work strategy playbook)

Early Career

•Comcast Executive Support Professional 2007 – 2015

•Closing Quest Relationship Manager 2003 – 2007

•Cendant Senior Training Facilitator, International Travel 2001 – 2004

EDUCATION

•Bethel University B.S., Organizational Leadership, 2020

•Birkman Method Certified Professional 2017

•PROSCI Certified Change Management Practitioner,2016