Care Representative Customer Support

JOHN R. CARPER, JR.

Crownsville, MD 443-***-**** ************@*****.***

Professional Summary

Seasoned Territory Sales Specialist and Business Development Leader with over 20 years of experience providing key account management and customer support in a number of industries. Extensive experience in all aspects of customer success including sales management, stakeholder consulting, decision maker relationships, negotiations and proposals, and program management as a tenaciously driven negotiator and closer adept in conveying product benefits. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of an organization including stakeholders, executive management, sales team members, and customers.

Skills

• Key Account & B2B Sales Management

• Consultative & Relationship-Based Sales

• Analytical & Strategic Business Development

• Tactical Regional Management & Planning

• Sales Presentations & Demonstrations

• Target Marketing & Market Penetration

• Contract Negotiations & Sales Terms Conditions

• Account Management & Customer Value Plans

• Strategic Partnerships & Networking

• Executive & Decision-Maker Relationships

• Customer Product Training & Education

• Solution Development & Technical Support

• Marketing, Training & Strategic Planning

• Market Development & Product Launches

• Proactive & Responsive Customer Service

• Excellent Verbal & Written Communication

Work History

Physician Liaison 06/2021 to Current

CoreLife

• Growing referrals and conversions in 7 offices in 4 counties and growing referrals in Anne Arundel County by 27%.

• Successfully opening both the Walforf and Prince Frederick offices with Calvert Health to expand market reach.

• Developing and training 2 speakers to help promote CoreLife services in Calvert and Anne Arundel Counties.

• Leading a team of 12 sales associates to grow accounts and exceed sales goals by over 19% monthly on average.

• Acquiring new accounts as well as managing existing ones within the assigned territory including frequent travel.

• Navigating diverse teams within leading healthcare organizations to win opportunities and build long-term relationships.

• Leveraging network within the medical weight loss field while anticipating needs and providing better patient solutions.

• Aligning the sales process to the customer's buying process from prospecting to presenting benefits and closing deals.

• Prioritizing prospects based on customer needs to go beyond transactional sales to become a true strategic partner.

• Advocating for customers while communicating with clarity, purpose, and emotion to build genuine connections. Physician Liaison 01/2017 to 03/2021

Maryland Vascular Specialists

• Drove business development, marketing, and vascular patient referral growth for MVS Outpatient Surgery Centers.

• Increased patient appointments by 141% and new patients by 102% versus an average of 53.6% and 47.4% respectively.

• Collaborated with in-office diagnostic testing personnel to increase screening for PAD leading to increased referrals.

• Created virtual tours of outpatient centers for COVID-based Zoom meetings during pandemic in-person restrictions.

• Collaborated with the outreach and clinic teams and consistently exceeded new business goals by 30% every quarter.

• Planned and implemented all aspects of business development, community/clinical outreach, and referral development.

• Developed robust marketing plans while prioritizing duties to successfully reach defined business goals and sales targets.

• Drove results within assigned accounts and territories and obtained new accounts that achieve maximum profitability.

• Facilitated and maintained consistent activity and result levels for established KPIs including client/referent referrals.

• Regularly exceeded number of professionally referred patients to clinics measured by increased revenue and bookings.

• Obtained and managed referral sources from physicians, therapists, social services, hospitals, and medical centers.

• Researched and analyzed financial, technological, and demographic factors to capitalize on market opportunities. Cardio/Metabolic Consultant 02/2013 to 01/2017

Singulex

• Sold large array of esoteric and routine diagnostics tests to Primary Care and Cardiology across MD, DE, VA, and WV.

• Consistently ranked in top quarter of sales representatives for new business nationally despite a fully mature territory.

• Actively expanded the business while providing support to existing business within cardio/metabolic health practices.

• Generated the highest revenue in the region among all reps through implementation of innovative selling techniques.

• Managed the full lifecycle of product sales process including new business development and successful lead generation.

• Demonstrated outstanding sales performance with promoting innovative cardiology and metabolic testing technology.

• Collaborated with KOLs and director-level managers to drive growth in Primary Care by presenting to decision makers.

• Maintained consistent increases in revenue exceeding $900K annually from 2013 to 2016 for regional product sales.

• Remained current on industry and marketplace trends and identified, developed, and managed commercial relationships. Previous Work History

District Sales Manager – Atherotech Diagnostics Lab – 10/2009 to 01/2013 Primary Care Representative – Gilead Sciences/CV Therapeutics – 10/2008 to 08/2009 Lipid Sales Specialist – Kos Pharmaceuticals Abbott Labs – 12/2005 to 10/2008 Senior Sales Consultant – Novartis Pharmaceuticals – 05/1999-12/2005 District Manager – Automatic Data Processing (ADP) – 03/1998 to 05/1999 Branch Manager – Enterprise Rent-A-Car – 08/1992 to 02/1998 Education

Mount St Mary's College – 1992

Bachelor of Science in Business Finance and Economics (Double Major)

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