Professional Experience

March **** - Present Self Employed Home Daycare

October 2022 - December 2022 Personal Vehicle Driver UPS Reliable and focused Personal Driver with an excellent reputation for punctuality and flexibility. Picked up packages from set destination and delivered them to clients.

December 2021 - April 2022 Community Advocate Helen's Project Meeting with clients and their families, connecting clients with professional servicesand maintaining consistent communication with clients to assess their well being and make changes totheir treatment plan as needed.

• Assessing clientsʼ physical and mental wellness, needs, preferences and abilities and using these todevelop tailored care plans

• Listening to clientsʼ concerns and providing counseling or intervention as required

• Recording clientsʼ progress including charting referrals, home visits and other notable interactions

• Evaluating clientsʼ progress periodically and making adjustments as needed to improve outcomes The Homeless Collaborative Dallas and Collin Counties Certificate CAS Access Points The Homeless Collaborative Dallas and Collin Counties Certificate HMIS August 2020 - March 2021 Internship Sharing Life Community Outreach

• Sorted and organized files, spreadsheets and reports. Reported back to instructor to receive day-to-day tasks and responsibilities.

• Interacted with customers by phone, email or in-person to provide information.

• Analyzed problems, identified solutions and made decisions.

• Built rapport with clients to facilitate trusting relationships and provide a setting conducive to growth.

• Performed duties and provided service in accordance with established operating procedures and company policies. January 2019 - March 2020 Volunteer Mesquite Social Services Helped with office tasks, taking messages, scanning documents and answering phone inquiries.

• Coordinated food, clothing and household items for disadvantaged individuals and families.• Maintained clean, neat and operational facilities to serve all program needs. •Adhered to organization procedures and instructions to maintain safety for program participants andother workers.

• Engaged in community outreach to aid program mission centered on community support andenrichment.

• Greeted visitors and answered questions about program, requirements and opportunities.

• Supported staff with clerical work and other office tasks. Used strong interpersonal communicationskills to convey information to others.

January 2014 - November 2015 Customer Service Rep TXU Energy Developed and actualized customer service initiatives to decrease wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving JJ JENNIFER JONES 730 East Grubb Drive

Mesquite, Texas, 75149

adwql0@r.postjobfree.com

806-***-****

Planned and offered a safe and fun environment to nurture friendships and learning Prepared meals and snacks to fulfill nutritional needs of children Encouraged children toward independence as it was age appropriate Provided opportunities through the use of both planned activities and incidental teaching to practice the skills necessary for the achievement of goals and objectives

concerns.

• Developed community reputation through commitment to customer satisfaction and strong clientrelationship to exceed customer satisfaction goals.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution

.• Recommended products to customers, thoroughly explaining details.

• Answered constant flow of customer calls with minimal wait times. May 2013 - January 2014 Kennel Tech Cat Connection Protected animals from care errors by following strict safety procedures, including maintaining clear andsecure tags.

• Performed pet intake to gain necessary information concerning health, behaviors, potential allergiesand other details to provide complete records and methods of owner contact.

• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

• Restocked supplies and rotated items to maintain efficient operations and prevent expiration ofperishable goods.

• Managed facility laundry, cleaning and restocking. Kept cages, kennels, play yards and grooming areasneat and clean.

• Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providingother types of basic care.

• Followed pet care instructions for dietary needs and medication regimens. January 2010 - April 2012 Customer Service Agent Capital One Bank Educated clients on account services and resolved client inquiries regarding statement information andaccount balances.

• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

• Achieved high satisfaction rating through proactive onecall resolutions of customer issues.

• Contributed to company achieving and holding industry leading customer service ratings.

• Resolved customer issues per shift by researching and exploring answers, implementing solutions andescalating unresolved problems to upper management.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-qualityservice.

• Cultivated and strengthened relationships with new clients and educated clients on account servicesand capabilities.

• Actively listened to customers, handled concerns. Education

January 2019 - May 2021 Associate in Social Work Dallas Community College at Dallas Texas

Diploma Palo Duro High School at Amarillo Texas

Key Skills

Conflict Resolution

Patient Care

Client Needs Assessement

Complaint Resolution Inbound and Outbound Calls

Record-Keeping

Good listening skills service standard compliance

High volume inbound/outbound call center

Time management

40WPM typist

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