Entry Clerk Service Representative
Resume:
Amber M. Harris
Lot ***
Glendale, Arizona 85304
************@*****.***
Before and After Plumbing, LLC
Ste 110
Sun City West, AZ 85375
Office Manager
01/2016 - 05/2018
Owner: Ryan Demilto
Responsibilities:
Consistently answer phone calls in a professional manner
Compassionately respond to customers’ plumbing concerns
Efficiently schedule plumbing service calls
Maintaining a full schedule of plumbing service calls
Ensuring proper gathering and documentation of necessary service call details
Responsibly make critical scheduling decisions on behalf of the company
Providing exceptional communication with both our Plumbing Technicians and customers regarding daily service calls and job details
Light office duties
Fry's Food and Drug Stores
4315 W Bell Rd
Glendale, AZ 85308
Cashier/Customer Service Desk
09/2012 – 01/2015
Greet Customers
Accepted payments from customers in the form of cash, credit or debit card, check, or other forms of payment. Issue customers’ receipts and return the correct change as necessary for cash payments. Additionally, assisted customers by answering questions about products, their location in the store, services or other company policies and procedures.
Have extensive knowledge of:
Ability to calculate sales and make change quickly
Accountability and accuracy in reconciling sales receipts
Excellent customer-service and people skills
Ability to stand for long periods of time
Ability to lift up to 50 pounds
Excellent verbal communication skills
Ability to work in a fast-paced, stressful environment
Strong attention to detail
Knowledge of point-of-sale (POS) systems
Polite and courteous
Basic math and computer skills
Availability to work nights, weekends, holidays, etc.
Ability to multitask
Basic sales skills
Customer Service Desk
Handling and resolving customer complaints, obtaining, and evaluating all relevant data to handle complaints and inquiries.
Dealing with customers directly either by face-to-face, electronically, or telephone and responding to customer inquiries promptly.
Responding to customer inquiries regarding offers, discounts, electronic products, groceries, sports, and fashion goods and so on.
Adopting the guidelines established by the retail store to resolve the complaints from customers.
Verifying the customer information to identify the complaint’s validity and offering possible solutions.
Preparing, generating, and distributing request or inquiry acknowledgments and daily reports to appropriate personnel.
Managing the accounts of customers and keeping records of customer transactions and interactions.
Recording details of comments, inquiries, complaints, and actions taken.
Providing customers with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity.
Performing customer verification's, processing orders, applications, forms, and requests.
Directing unresolved issues and requests to the appropriate designated resource.
Attending customer service support departmental meetings regularly.
Contributing to the maintenance and development of standards, procedures, and policies regarding customer service.
Giving me a wide range of goods and services of retail store.
Ability to deal multiple projects simultaneously.
Strong communication, interpersonal, IT and customer service skills.
Improve judgment of priorities.
Interest in helping and working with customers.
Liquor regulations and compliance
Issue resolution
Cash drawer balancing
Cash register operation
Payment processing
POS systems
Loss prevention
Security monitoring
Merchandise restocking
D verification
Customer assistance
Redeemed coupons and cross-sold products
Accurately handled over $1000.00 of payments daily in cash and credit cards payments for all products
Received product orders, unloaded merchandise, and arranged store stock into appealing displays
Collected merchandise from store and back-end locations for customer purchases
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
Troubleshot and resolved issues with cash registers, card scanners and printers
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
Managed all product returns professionally and quickly to maintain customer satisfaction
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
Learned roles of other departments to provide coverage and keep store operational
Helped customer locate and select appropriate merchandise throughout store
Answered phone calls to assist customers with questions and concerns
Worked closely with front-end staff to assist customers
Properly verified customer identification for alcohol or tobacco purchases
Stayed up to date on current item discounts to support promotions
Trained new team members in cash register operation, stock procedures and customer service
Able to process Western Union
Thunderbird Pools and Spas
13260 W. Foxfire Dr. #5
Surprise, AZ 85378 ·
623- 825-4422
Receptionist
07/2007 - 09/2009
Owners: Cohl & Lisa Workman
Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Kept reception area clean and organized to offer positive first impression to every visitor
Sorted incoming mail and directed to correct personnel each day
Took accurate messages for staff and management to facilitate open and speedy communication
AAA Of Arizona
5353 W Bell Rd
Glendale, AZ 85308
Customer Service Representative
09/2006 - 05/2007
Documented conversations with customers to track requests, problems, and solutions
Consulted with customers to determine best methods to resolve service and billing issues
Reviewed account and service histories to identify trends and issues
Leslie's Pool-mart Inc.
5757 W Bell Rd # 3
Glendale, AZ 85308
Store Manager
01/2001 - 03/2006
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
Secured store perimeter and enforced procedures to minimize losses and protect store assets
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Oversaw inventory management with cycle counts, audits, and shrinkage control
Delegated work to employees based on shift requirements, individual strengths, and unique training
Processed shipments and maintained stock shelf organization
Met budget targets by controlling expenses and eliminating wasteful behaviors
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
Interviewed, hired, supervised, and trained up to 5 employees and instituted mentoring program to develop skills, leadership and employee excellence
Addressed customer inquiries and resolved complaints
Paddock Pools
2610 W Bell Rd
Phoenix, AZ 85308
Cashier/Pool Shop
02/1998 - 12/2000
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
Helped customers update accounts, sign up for new services and take advantage of special offers
Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
Trained new team members in cash register operation, stock procedures and customer service
Troubleshot and resolved issues with cash registers, card scanners and printers
Promoted to Pool Shop- Tested water for pool chemicals
Inspected and repaired Pool Cleaners, pumps/motors, backwash valves
Inventory control
Assisted customers in proper maintenance of chemicals, cleaning, and maintaining proper water procedures
Professional References:
Lisa Workman 623-***-**** Known for 14 years, worked for four years
Ryan Demilto 623-***-**** Known for 7 years, worked for two years
Tiffany Gaston 302-***-**** Known for 8 years worked for 2 years
Personal References:
Susanna Diaz 602-***-**** Known for 10 years worked with for three years
Mike Graham 602-***-**** Known for 22 years
Brenda Altfeltis 602-***-**** Known 25 years
Education
Greenway High School
3930 W Greenway Rd
Phoenix, AZ 85053
August '1991-May '1995
Graduated May 25th, 1995
*Since May of 2018 I have been caring for my parents full time, my father passed in January 2022 so I'm taking care of my eighty year old mother. This would explain the gap in my employment history. I would like a position that I can do from home. If you have any questions please contact me at ************@*****.****
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