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Scrum Master Customer Service

Location:
Al Dafna, Qatar
Salary:
15000
Posted:
April 25, 2023

Contact this candidate

Resume:

*

adwqgf@r.postjobfree.com Doha, Qatar +974-********

Michel Kazan

Nationality: Lebanese

Valid Qatar ID, Valid Qatar Driving License. NOC

Available Immediately

OBJECTIVES

BEING A PROFESSIONAL IN CHANGING ISSUES & CHALLENGES INTO OPPORTUNITIES, LOOKING FOR A PROGRESSIVE AND PROFESSIONAL CORPORATION, WHERE I CAN UTILIZE MY SKILLS AND BACKGROUND IN MANAGING DISTRIBUTION, WITH MY SOLID MARKETING EXPERIENCE IN CHANGING MINDSETS INTO A TRANSPARENT GROWTH PLAN WITH THE HELP OF MY AGILE PERFORMANCE IN MANAGING TEAMS.

Key Skills:

Agile Scrum Master

Blender

Autocad 2D

Photoshop & Illustrator

Distribution Management

Marketing & Branding

Pricing Channel Sales

Budgeting & Forecasting

Customer facing & problem solving

Project management

Road shows & events

EDUCATION

Agile Scrum Masters – Simplilearn.com

Digital Marketing - Google

American University of Lebanon A.U.L.

2008-2010 Bachelor of business and arts - Accounting Deckwaneh Institute of tourism

2006-2008 Auditing Technical studies T.S.2

2003-2006 Accounting & Informatics – BT3

2009 - Autocad2D American Language center.

EXPERIENCE

Forma Fiber Glass

(September 2021 – June 1 2022)

Sales Management

Responsible of 3 Sales Person

Handling Construction Site issues

2

The-Cameleon Digital Consultancy ltd.

Chief Growth Office – www.the-cameleon.com

Own Project till Present

Building Annual Sales & Marketing Strategies

Digital Consultation

Affiliate Marketing Channels

SMM SME NFT Projects

Website Development & Design`

Virtual Reality

Stanley Black + Decker

Area Sales Manager

December 2017 – August 2021 (4 Years)

Working closely with our Distributors, Commercial Contracts, Rebates Structure, Price Structure, Targets. Being a liaison between their Dealers, Sub Dealers & End Users to maintain the Brand Value- B2B Sales. Industries : Electric tools, Hand tools, FMCG, Automotive & Aviation tools Brands: DeWalt – Stanley – Black + Decker – Irwin – Proto - Facom Aiding in growth plans building business cases for each dealer to increase our share in the Market Promotions & Marketing activities aligned with e-commerce platforms Setting up & Managing Marketing budget, forecasting sales to ensure stock availability with our distributors. Converted 143 Retail Stores, covered 257 linear meter of planogram Display, Handled & Trained 500+ Sales Person opened the first Premium DeWalt Store in Barwa Village – Qatar. Doha Factory for Paints & Chemicals

Sales & Marketing Manager (2016-2017) (2 Years)

Increased Brand Visibility of EBM Brand, Opened in Trade Market along with Signage & Color tinting Machines Achieved maximum Factory Capacity by winning Qatar Rail Bid for Epoxy & Emulsion Handled a group of 11 Sales Person, Maintained and increased shares with existing contracts Size of the business handled 30m Qar by 2017

3

Doha Factory for paints & Chemicals (2015) (1 Year) Sales Manager Wood Coating Division – Milesi & EBM (Technobridge sub) Handling a group of 3 Sales person, expanding in Wood coating with EBM Brand while keeping Milesi Brand for High end customers & Consultants, Size of the Business Handled 12m Qar in 2016 Technobridge Doha-Qatar ( Milesi Wood Paint Distributor ) Out Door Sales 2013 – 2014 ( 2 Years )

- Responsible for maintaining current customer relationships and developing new business.

- Focusing on Carpentries, Fire rated paints for wooden doors, technically promote our Wood finish

(Milesi & EBM Brand) aiding them in estimating the time for a full cure my m2 (Biggest Project 4000 Fire rated Door coating)

- Delivered superior customer service and effectively communicated, influenced and interacted with all types of customers, vendors and co-workers.

- Implemented, effectively, proper sales techniques, by giving the right Base coats and the appropriate Top coat, Laquer depending on the glossiness required from outdoor Pergula’s ie: Al Khor Park or interior Cabinets & Scratch resistant paint for Luxurious High end clients.

- Those skills assisted me with the opportunity to market to local business partners and build solid, long- lasting relationships with key business decision-makers. Achievements : Achieved 680k Qar in June 2014 monthly target was 350k Qar Size of the business handled 6m Qar

ECH International Beirut-Lebanon

Assistant General Manager – Fit Outs 2008 – 2013 ( 6 Years ) Handled full PNL responsibility while GM is abroad, Direct Deals with customers, measuring the area calculating the amount of Granite Marble Tiles & Wood needed with its Borders and Water jet decoration & CNC decoration while taking into consideration the grouting and glue needed / m2 for a complete Kitchen, Bathroom with its fittings. (Brands : Grohe, Atlas Concord, Egger & Dupont)

* Consulted about ceramic tiles and what is impervious to water damages, scratches, catching the faults of cladding comparing it with defaulted tiles.

* Autocad Drawing to calpinage a specific area to help reduce ugly cutting edges and choosing the perfect cut to size marble to place a water jet medallion for a good finish.

* Price offering, invoicing, follow up customers from A to Z until Delivery & installation.

* Maintain an eagle eye on the stock and raw materials to avoid insufficiency.

* Ensure company's commitment to customer service by acting as a liaison between the customer 4

and various departments, factories, logistics & local suppliers.

* Managing a new factory in Syria-Kessweh.

www.echinternational.com

Certifications

Agile Scrum Master ongoing, AutoCad 2D - American Lebanese Language Center ALLC - 2009

SKILLS

- Computer skills: ( Sap, Jira, Blender, Autocad 2D, Adobe Photoshop, Illustrator, Dolphin - Fox-pro

,Matrix, e-Qual, CT-serv, Pixel Point (POS), Business pack, Dos, Ms-office, Remote Administrator, Networking, Formatting, Web Browsing

Languages

o Fluent in English

o Fluent in Arabic

o Good in French

o Fair in Hindi

o Fair in Tagalog

Fishing

Culture reading

Drawing on Blender

HOBBIES



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