Sales Associate Customer Service

MICHAEL L. MATOS

*** *. ********* ******, *-** Philadelphia, PA 19118 267-***-**** adwqee@r.postjobfree.com

PROFILE

●Bilingual (Spanish/English) professional with strong leadership, interpersonal and communication skills, supported by over six years of management experience.

●Experience in supervising shipping/receiving, retail/inventory, and proficient with PC and Mac.

●Hardworking, positive, dependable team player eager to utilize and expand skills in significant contribution toward an organization’s growth and success.

●Detailed and analytical in approach to overseeing product, employees and deliverables according to schedule.

MANAGEMENT EXPERIENCE

Owner/Proprietor

Michael Matos Fine Woodworking, Philadelphia, PA 06/2010 - Present

●Founder of a freelance woodworking business, requiring ongoing promotion and marketing with high-level client interaction, while successfully balancing full-time employment.

●Create and manage invoices, pricing structure, materials, supplies, and a timely schedule for project completion and delivery.

Patient Aide

Norristown State Hospital, Norristown, PA 03/2022 - Present

●Work with the Nursing staff to provide direct care to assist patients in carrying out the goals of their individual treatment plans.

●Thoroughly document progress and changes in behavior.

●Exhibit excellent customer service by communicating with patients, staff, visitors and families.

●Maintain a pleasant work environment, fostering positive interpersonal relationships.

●Provide treatment programming related to development of social and self care skills needed for patient discharge and successful community placement.

●Provide highly specialized psychiatric nursing interventions when needed.

Patient Services Specialist

NovaCare Rehabilitation, Philadelphia, PA 11/2019-12/21

●Managed the patient’s appointments, scheduling, workman’s compensation and insurance.

●Managed phone calls to doctors offices to handle prescriptions, referrals and any documentation pertaining to patients.

●Communicated with insurance, health care and auto companies to ensure all information was precise and not falsified so we would be able to bill for services rendered.

●Updated insurance policies and healthcare yearly for billing.

●Faxed important documents, received and made sure the register was counted nightly for deposits to the manager.

Production Woodworker & Painter,

Timberlane Shutters, Montgomeryville, PA 08/2014 - 03/19

●Worked with a team to manufacture high end shutters via written work orders in a timely fashion.

●Inspected and packaged product for safe shipping as well as received product on a daily basis.

●Safety Committee Member

Night Manager

Classic Cake, Philadelphia, PA 01/2013 - 06/2014

●Managed a high volume bakery while overseeing a night crew of up to 15 people in a 35,000 square foot facility.

●Ensured all incoming supplies and outgoing products were safe and inspected, meeting health code standards, and packaged correctly for shipping.

●Completed thorough inspections of all products made during night shift for next-day shipping.

●Quickly responded to and resolved all issues including employee questions and concerns, and equipment and delivery vehicle breakdowns.

●Communicated with clients and store managers regarding product orders with a focus on exceptional customer service and building positive relationships with store employees.

Shipping Manager/Sales Associate

Wm. A. Kilian Hardware, Philadelphia, PA 05/2009 - 03/2011

●Managed all inventories of packing supplies, merchandise and catalog orders, and overall store presentation.

●Processed customer orders via phone and online submissions, delivering superior customer service at all times.

●Input daily orders via UPS/USPS database for national and international shipment.

●Maintained a log of all incoming and outgoing Internet transactions, including P.O. and tracking numbers, and product information.

●Received incoming merchandise, place items and restock shelves, and quickly respond to customer needs.

●Utilized the cash register, credit card processor and hand written sales to ensure accurate financial transactions.

ADDITIONAL EXPERIENCE

Woodworker, BDDW Furniture, Philadelphia, PA 11/2011- 01/2012 (seasonal)

Cabinetmaker, Excel Custom Cabinetry, Brooklyn, NY 2007-2008

Cabinetmaker, Michael Bernstein Design Associates, Brooklyn, NY 2006-2007

Furnituremaker/Finisher, Leger Woodworking, Brooklyn, NY 2004-2006

●Utilized various machines, tools and techniques to build, finish and restore cabinets, flooring and furniture.

●Installed cabinets and furniture to businesses and residences in the New York Metro area.

●Responded to phone calls, placed orders and utilized computer programs such as Microsoft Word, Outlook and Internet searches to research vendors and businesses for product orders, filling orders and related documents.

EDUCATION

Former Candidate for Associates Degree in Communications, Bronx Community College, Bronx, New York

Graphic Arts Certification, Macintosh Learning Center, New York, New York

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