PANKAJ KHAJURIA

*** *********** ***** **, *******, Alberta, T3N2A6

+1-403-***-****

Email: adwqdv@r.postjobfree.com

Key Skills

IT Operations, Change Management, Team lead, Quality Assurance, Installation & Configuration, Network Management, Project management. Networking Skills: Catalyst Switches - 2900, 3560, 3750, 3850, 4500,6500, Nexus 7K and 5K Cisco Routers - Cisco ASR9K, ASR 903, ASR 920 and Cisco ISR 1800, 2800, 3800, 7200 Routing Protocols -ISIS, OSPF, RIP, EIGRP, BGP, Static & default routing, DMVPN, DHCP, DNS, ASA firewall, IPSEC, MGRP, WAN, LAN, NAT, PAT Monitoring & Ticketing Tools - Cisco EPNM and DCNP, NMS Orion, Kiwi syslog, HPNA, HPNMI, HPOMI, EDMS, HPSM, IRIS, Service Now. Switching - VLAN, Ether channel VTP, STP, RSTP, MST, HSRP, VRRP and GLBP, PAGP and LACP, 802.1q and ISL, Port Security, Stack Switching. Experience

Cisco Systems, India Technical Consultant

April 2021- March 2023

As a L3 Technical Consultant, providing escalation support for HSBC Global network. Monitoring network performance for each Service and analyze reported incidences, chronic issues, and identify root causes for any failures/degradation/SLA violations. Working on capacity planning, creating detailed network designs using network design tools to simplify the site troubleshooting.

Participating in Change Advisory Board Review Meetings with customer, providing root cause analysis, and ensure remediation of major issues, driving issues related to firmware and bug with BU team. Follow standard Change Management procedure for implementation, Configuration of equipment & testing as per plan.

Handling major P1 & P2 outages on call with customer & TAC. Reviewing the High-Level Design Visio. Interact with Business stakeholders over Chat, Email or Call to probe and understand the detailed project requirement. Providing approval on the prepared Low Level Design Visio, implementation plan, Onsite Resource engagement before implementation. Closely work with operations managers and Incident managers regarding technical and process improvement plan to enhance overall process delivery.

Accenture Solution PVT Limited, India App/Cloud Support Specialist July 2018-April 2021

Managed and led team for successful execution of IT projects & implementation of new systems, networking devices such as routers, switches, servers and applications

Led the development and enforcement of policy and procedures to ensure the protection of IT assets and the integrity, security and privacy of information maintained by the enterprise

Facilitated and coordinated consultation with internal stakeholders to define business and systems requirements for new technology implementations.

Designed & implemented the IT set up, considering the current and future anticipated data intensity as per business requirement Developed, tracked, and controlled the information technology operating to ensuring consistency with business priorities. Adhered to ITIL implementation encompassing Incident Management, Problem Management and Change Management; worked with the vendors for resolving issues within SLAs

Reliance SMSL LTD, India Manager L2 TAC SME IP Core Aug 2016-Jul 2018

As a L2 TAC SME, educated team with procedures related to network applications, software and trained them with technical and process knowledge needed for network operations.

Configured and Managed network devices like ASR 9000 series (IOS XR), ASR 903, ASR 901 and 920, Nexus 7k and 5k to provide maximum output for operation.

Successfully Planned, monitored & executed the “Network Revamp activity” in Datacenter to upgrade the network operation center. Performed routine maintenance and standard repairs to networking components or equipment to maintain the health checks of the devices. Attended managers meeting to discuss and prepare plan for needed changes on the network to make network infrastructure efficient and advance.

Delivered small, medium and large complex projects for Networking & Infrastructure in sync with business plans. Identified & managed project dependencies and critical path, along with process planning. Led team to upgrade network devices in Jio datacenter, coordinated with field staff and guided them for successful upgradation. Dimension Data, India Technical specialist

Aug 2015-Aug 2016

Drove SLA driven-culture with engineers from l1 and L2 team. Promoted extensive end user training to encourage usage of the IT platforms and ensured compliance across verticals.

Troubleshooted network or connectivity problems for users or user groups PAN India and provided RCA. Configured, Troubleshooted various routing protocols, such as BGP, ISIS, OSPF, EIGRP and MPLS technologies. Contributed knowledge in the form of runbooks, created for new joiners to take refence for smooth and efficient delivery of the network services. Performed routine maintenance and standard repairs to networking equipment’s to maintained the Network connectivity. Maintained logs of network activity performed and run monthly network reports for quarterly managers meeting. DHII Health Tech Private LTD, India Network Engineer L2 Mar 2015- Aug 2015

Genex Corporate Services private ltd, India Shift Lead Mar 2014- Mar 2015

Tulip Telecom LTD, India NOC Engineer

Aug 2013- May 2014

Sutherland Global Services, India Consultant

Jan 2013- Aug 2013

Education & Certifications

Postgraduate Diploma in Strategic Business Information Technology 2007 – 2008 Ethames Graduate School, London, United Kingdom

Bachelor of computer Applications 2003 – 2006

Guru Nanak Dev university, Punjab, India

CCIE R&S written, Lab attempted CCNP Enterprise

CCNP SDWAN ITIL Foundation

CCNP Data Center PMP

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