Leasing Consultant
Resume:
Caysie Hunter
Objective
Green Cove Springs, FL *2043
adwqco@r.postjobfree.com
Experienced professional seeking to fill a Leasing Consultant and/or Property Management position in the Greater Florida area.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Volunteer
Green Cove Springs Health and Rehabilitation - Green Cove Springs, FL April 2021 to Present
• Volunteer for the Nursing Home residents
• Work 25-40 hours per week
• I work in Activities, Housekeeping and Laundry, and Personal Care for the Residents. Property Manager
Parnell Property Management - Louisville, KY
August 2016 to December 2020
• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
• Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
• Contracts with tenants by negotiating leases and collecting security deposit.
• Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
• Maintains building systems by contracting for maintenance services and supervising repairs.
• Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
• Enforces occupancy policies and procedures by confronting violators.
• Prepares reports by collecting, analyzing, and summarizing data and trends
• Was working with Yardi, One Site, Microsoft Office, and Social Media
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Knowledge of Tax Credit housing, Income Restriction housing, and Lease up housing
• Oversaw renovations at one of my communities
• Also managed two multifamily communities at the same time and kept the standards up equally at both properties
Customer Service Representative-Inbound Calls/Administrative Assistant Citibank - Jacksonville, FL
January 2014 to July 2016
• Answer inbound calls 80-120 per shift
• Motivation and team building
• Selling card protection products to clients
• Received Top Sales Associate 4 months in a row
• Assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students.
• Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately.
• Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Operated the cash drawer
• Resolved payment and order disputes
• Provided excellent technical support
Assistant Event Planner/Payment Collections
Youngblood Catering and Event Planning - Jacksonville, FL July 2012 to May 2015
• Sit in on meetings and take notes and suggested different kinds of food and venues that we could check with depending upon the type of event that we were doing and the time of year
• Call different venues to see if they had openings that day for the amount of people that RSVP
• Call back the client to set up another appointment to see the possibilities for venues and go over food
• Make food for venues.
• Help serve if needed
• Help clean up after dinner service if needed
• Marketing to clients to help professional venues and try to keep the client and cater for other events.
• Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certifications. Provided corporate catering for events including venue design and set-up. Managed staff of 100 individuals including hiring and terminations. Meals on Wheels Coordinator
Urban Jacksonville - Jacksonville, FL
April 2006 to July 2012
• Develop or coordinate fitness and wellness programs or services.
• Develop and maintain cooperative working relationships with agencies and organizations interested in public health care.
• Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.
• Supervise professional and technical staffing implementing health programs, objectives, and goals.
• Provide guidance to agencies and organizations on assessment of health education needs and on development and delivery of health education programs.
• Counsel individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life.
• Assessnutritionalneeds,dietrestrictionsandcurrent health plans to develop and implement dietary-care plans and provide nutritional counseling.
• Monitorfoodserviceoperationstoensure conformance to nutritional, safety, sanitation and quality standards.
• Organize,develop,analyze,test,andpreparespecial meals such as low-fat, low-cholesterol and chemical- free meals.
• Purchasefoodinaccordancewithhealthandsafety codes.
• Coordinatedietcounselingservices.
• Select,trainandsuperviseworkerswhoplan,prepare
and serve meals.
• Managequantityfoodservicedepartmentsorclinical
and community nutrition services.
• Developpoliciesforfoodserviceornutritional
programs to assist in health promotion and disease control.
• Inspectmealsservedforconformancetoprescribed
diets and standards of palatability and appearance.
• Advisefoodservicemanagersandorganizationson
sanitation, safety procedures, menu development, budgeting, and planning to assist with the establishment, operation, and evaluation of food service facilities and nutrition programs.
• Prepareandadministerbudgetsforfood,equipment and supplies.
• Testnewfoodproductsandequipment.
• Plan and prepare grant proposals to request program funding.
• Conferwithdesign,building,andequipmentpersonnel
to plan for construction and remodeling of food service Human Service Worker II
NORTHEAST FLORIDA STATE HOSPITAL - Macclenny, FL
May 2003 to July 2006
• Get the residences up and make sure they take morning medication
• Resident intake which included vital signs, resident information, and any additional information as needed
• All information about each individual resident was kept Confidential and all HIPPA laws and regulations were strictly followed
• Escorted residents to the cafeteria for their meals
• Blood withdraws monthly
• Blood pressures taken daily
• Strip beds down and giving fresh linen daily
• Clean residents up that were inconsistent
• Help keep the peace between residents that did not get along
• One on one with residents who were deemed suicidal or deemed violent
• Escort residents to appointments off hospital grounds for the safety of the residents and the public Shift Supervisor
Taco Bell - Orange Park, FL
May 1998 to March 2003
• Guest services
• Handled guest complaints in a professional manner
• Checked to make sure all foods were labeled
• Made sure that all foods were at proper temperatures
• Ordering and receiving
• Made sure products matched what was ordered
• Managed cash for registers
• Closing paperwork
• Made sure all money balanced. for the day
• Made sure the store was cleaned to company standards
• Night deposits
Merchandising Manager
Opryland USA - Nashville, TN
February 1994 to November 1997
• Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality.
• Deployed technical and project management consultants to projects with client companies in all business sectors.
• Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities.
• Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
• Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions. Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone.
• Scheduled, trained, and oversaw employees in day to day operations.
• Assisted with the training of assigned staff and site based staff in them proper user of specialized tools, materials, and equipment.
• Created bi-weekly schedule for 100 hourly employees.
• Assisted in performing preventive maintenance where possible to keep equipment in good running condition.
• Implemented procedures to triple throughput by improving productivity. Education
Bachelor's degree in French/International Business Old Dominion University - Norfolk, VA
January 2022 to Present
Associate in Psychology
Liberty University - Lynchburg, VA
May 2008 to August 2010
High school diploma or GED in General Studies
Whitney Young Continuation - Simpsonville, KY
March 1996 to December 1996
Skills
• Customer Service (10+ years)
• Customer Care (5 years)
• CSR (10+ years)
• Customer Support (10+ years)
• Microsoft Office (7 years)
• Administrative Assistant (3 years)
• Time Management (10+ years)
• 10-Key (8 years)
• Data Entry (10+ years)
• Interviewing (10+ years)
• Inventory Control (6 years)
• Restaurant Experience (6 years)
• Recruiting (4 years)
• Accounting (6 years)
• Bookkeeping (3 years)
• Budgeting (4 years)
• Logistics (2 years)
• Human Resources (10+ years)
• Communications (10+ years)
• Accounting (5 years)
• Payroll (10+ years)
• Administrative Experience (3 years)
• Typing (10+ years)
• Administrative Skills (5 years)
• Administrative Duties (5 years)
• Hiring (8 years)
• Interviewing (8 years)
• Intake Experience (8 years)
• Business Analysis
• Business Requirements
• Catering
• Culinary Experience
• Inside Sales
• Management Consulting
• Training & Development
• Management
• Process Improvement
• Requirements Gathering
• Project Management
• Communication Skills (10+ years)
• Web Services
• User Acceptance Testing
• Agile
• Test Cases
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Financial Services (2 years)
• Loan Origination (2 years)
• Underwriting
• G Suite (2 years)
• Loan Processing (2 years)
• Computer Literacy
• Analysis Skills (6 years)
• Word Processing (5 years)
• Fair Housing Regulations (5 years)
• Presentation Skills (3 years)
• Account Management (4 years)
• Change Management (4 years)
• Research (4 years)
• Case and Claims Processing (3 years)
• Leave or Accommodations Management (3 years)
• Telemarketing (2 years)
• Accounts Receivable (6 years)
• Cash Handling (10+ years)
• Financial Acumen (3 years)
• Cash Management (10+ years)
• Cash Flow Analysis (4 years)
• Cash Application (7 years)
• Yardi
• Property Management (4 years)
• Property Leasing (4 years)
• Sales
• Negotiation (4 years)
• Account Reconciliation (4 years)
• Salesforce (4 years)
• Analysis Skills (7 years)
• ATS (7 years)
• Strategic Planning (8 years)
• Succession Planning (10+ years)
• Financial Analysis (8 years)
• OneSite (4 years)
• Customer Relationship Management (10+ years)
• LIHTC (4 years)
• Section 8 (4 years)
• Windows (10+ years)
• Documentation Review (8 years)
• Tax Experience (4 years)
• Patient Montoring (8 years)
• Renovations (5 years)
• Retail sales
• Analytics
• Social media management
• English
• Schematics
• Merchandising
• Front desk
• Dispatching (5 years)
• Banking
• Zendesk
• Hospice care
• Title processing
• iOS
• Upselling
• Contracts
• CRM software
• Shipping & receiving
• Live chat
• Copywriting
• Google Docs
• Conflict management
• Pricing
• Quality assurance
• Search engines
• Remote access software
• Driving (10+ years)
• 10 key calculator (8 years)
• OneSite (4 years)
• Onboarding (8 years)
• Phone etiquette
• Vital signs
• Data collection
• Patient monitoring
• Contracts
• Medical terminology
• Insurance verification
• Mac OS
• Technical support
• Operating systems
• Lead generation
• Evictions (4 years)
• Computer skills
• Background checks (4 years)
• Credit checks (4 years)
• OSHA
• Microsoft Publisher
• Affordable Housing
• Lease-Up (4 years)
• Multitasking (10+ years)
• Finance & Accounting
• Software troubleshooting
Assessments
Workplace English — Expert
September 2019
Understanding spoken and written English in work situations. Full results: Expert
Mechanical Skills: Monitoring — Familiar
September 2019
Monitoring machine indicators to determine appropriate functioning. Full results: Familiar
First Aid — Highly Proficient
September 2019
Treating common medical emergencies.
Full results: Highly Proficient
Mechanical Skills: Aptitude — Proficient
September 2019
Understanding and applying mechanical concepts and processes. Full results: Proficient
Customer Service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Administrative Assistant — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Attention to Detail — Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Conscientiousness — Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Human Resources Skills: Recruiting — Proficient
February 2020
Managing the candidate sourcing and selection process Full results: Proficient
Attention to Detail — Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Filing & Organization — Proficient
January 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Basic Computer Skills: PC — Proficient
October 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Proficient
Verbal Communication — Familiar
January 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Accounting Skills: Bookkeeping — Familiar
February 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Scheduling — Familiar
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Inside Sales — Highly Proficient
March 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Customer Service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Search Engine Optimization — Proficient
April 2020
Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Proficient
Sales Fit — Familiar
March 2020
Measures the traits that are important for success in sales positions. Full results: Familiar
Management & Leadership Skills: Planning & Execution — Familiar March 2020
Planning and managing resources to accomplish organizational goals. Full results: Familiar
Customer Service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
February 2020
Managing the candidate sourcing and selection process Full results: Proficient
Administrative Support — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work Style: Conscientiousness — Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Case Management & Social Work — Proficient
June 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Attention to Detail — Familiar
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Customer Service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Work Style: Reliability — Highly Proficient
June 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Service Fit — Proficient
July 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Work Motivation — Expert
June 2020
Level of motivation and discipline applied toward work Full results: Expert
Principles of Accounting — Familiar
June 2020
Preparing financial records according to federal policies Full results: Familiar
Retail Customer Service — Familiar
July 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Security Guard Skills — Familiar
July 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Familiar
Active Listening — Highly Proficient
August 2020
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Real Estate — Proficient
September 2020
Matching listings with specifications
Full results: Proficient
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Work Style: Conscientiousness — Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Principles of Accounting — Familiar
June 2020
Preparing financial records according to federal policies Full results: Familiar
HR: Compensation & Benefits — Familiar
August 2020
Knowledge of compensation and benefits programs
Full results: Familiar
Teamwork: Interpersonal Skills — Familiar
September 2020
Responding to challenging team situations at work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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