Amber Robinson

Montgomery, AL *****

adwqcb@r.postjobfree.com

+1-334-***-****

Passionate and detail-oriented customer service professional with 15 years of experience. Having 6 years of experience in Remote Customer Service and technical support. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities. Experienced worker in warehouse production for 10 years. Assembly line worker, quality inspector and production line.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative Remote

Duke Energy - Florida, Alabama

August 2022 to March 2023

Answered calls or emails from customers and assisted with special requests or resolving complaints for Spire Gas.

Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.

Monitors and resolved issues in timely manner processing payments. Provided expert service by communicating information to customers and following up on promises. Process Electric Payments, Set up due dates extensions, Installment plans. Production Worker

Hyundai Motor Company - Montgomery, AL

July 2022 to February 2023

Following production guidelines and specifications. Finalizing and packaging products for shipment. Operating and maintaining machinery and production line equipment. Customer Service Representative

Walmart - Montgomery, AL

June 2019 to August 2022

Exceeded requirements in providing products and services to customers at all times. Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.

Answered incoming calls and assisted customers with questions. Advised customers on status of merchandise ordered and arranged for pickup and delivery. Managed details of completing sales payments, refunds, and exchanges. Customer Service Representative Remote

TRC Staffing - Montgomery, AL

May 2017 to May 2019

Answered calls or emails from customers and assisted with special requests or resolving complaints for Spire Gas.

Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.

Monitors and resolved issues in timely manner processing payments. Provided expert service by communicating information to customers and following up on promises. Quality Inspector

Hyundai Glovis - Montgomery, AL

March 2012 to April 2017

Placing raw materials or products into manufacturing machines to aid the assembly process, packaging finished products and organizing them for shipments and completing checks on equipment and products to ensure quality production.

Production Worker

Hager Companies - Hope Hull, AL

July 2010 to February 2012

Assembling products and parts with door hinges. Following production guidelines and specifications. Finalizing and packaging products for shipment. Operating and maintaining machinery and production line equipment.

Education

Associate’s Degree in Medical Office Specialist

Fortis College - Montgomery, AL

July 2009 to July 2010

AHSD

Carver Senior High School - Montgomery, AL

August 2005 to May 2009

Skills

• Communication skills

• Customer service

• Sales

• Medical Receptionist

• Medical Scheduling

• Medical Billing

• Insurance Verification

• Medical Coding

• HIPAA

• Medical Records

• Computer Skills

• Office Administration

• Multi-line Phone Systems

• Phone Etiquette

• Quality Assurance

• Medical Office Experience

• Microsoft Powerpoint

• Medical Terminology

• Patient Care

• Anatomy Knowledge

• Hospital Experience

• Data Entry

• Organizational skills

• Microsoft Office

• Food production (5 years)

• Assembly line (5 years)

• Quality inspection (5 years)

• Warehouse experience (5 years)

Languages

• English - Expert

Additional Information

Multi-line telephone operations

Opening and closing accounts

Sales closing

Service up selling

Cash handling

Retail operations

Customer service

Schedule patients

Quality assurance

Problem resolution

Product sales

Merchandise up selling

Payment processing

Cashier training

Restock products

Medical billing

Maintain records

Medical billing codes

Visual inspection

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