Service Representative Customer

Marlie Duchatelier

Taylorsville, UT ***** adwqbr@r.postjobfree.com +1-385-***-****

Well-qualified customer service representative, cashier, and expert at warehouse management, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a collaborative mentality and dedication to customer satisfaction, business goals, and sales excellence.

Skilled in coordinating documentation and handling payments. An intelligent individual with outstanding retail expertise. Grasps company initiatives quickly thereby achieving company and personal goals. Swiftly adapts to shifting seasonal needs, demands, and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer, and sales skills simultaneously. Always uses good judgment when performing duties.

Work Experience

Optum Financial

Customer Service Representative, contract role. January 2023 – April 2023

Utilized a computer database to verify Medicaid eligibility.

Answered incoming calls regarding questions about Behavioral Health providers as well as Medicaid benefits.

Assisted the care coordination team by completing administrative tasks which were assigned to me.

Helped provide and reroute customers to the right places to get better assistance when they contact the wrong department representatives.

Did research and provided referrals to providers/ agencies in Salt Lake County to Medicaid-eligible consumers.

Assisted customers with setting up FSA/HAS accounts and explained the benefits of such accounts.

Assisted customers in navigating the United Healthcare group portal to find valuable information regarding their healthcare plans.

Lease Processing Agent

Acima Leasing March 2022 – August 2022

•Assisted retailers in navigating the Acima portal and getting customers’ lease applications audited for any potential errors.

•Worked with a team to detect fraudulent applications and identification materials that were forged.

•Assisted customers by walking them through the entire lease application.

•Ensured that customers understood what their lease agreements entailed, and the penalties associated with breaking the lease agreement.

•Assisted the collections department with information regarding providing customers with additional lease payment options.

•Assisted retailers with updated information frequently about lease terms.

Inbound and Outbound Customer Service Representative

Maximus Federal April 2021 – February 2022

•Worked with health institutions and medical professionals in refilling and delivering social security beneficiaries’ medicines.

•Assisted Medicare consumers to locate doctors and hospitals as well as pharmacies that were in or out of network to provide medical coverage.

•Worked with health-related stakeholders to get accurate updated information for Medicare recipients.

•Assisted consumers with password resets, ordering new social security benefits as well as Medicare cards.

•Helped in training new hires to better assist consumers.

Customer Service Representative

Midwest Floor Coverings INC – Salt Lake City, UT. September 2020 – February 2021

•Consulted with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

•Evaluated account and service histories to identify trends, using data to mitigate future issues.

•Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.

•Answered customer telephone calls promptly to avoid on-hold wait times.

•Assisted customers with setting appointments, shipping, and special-order requests, and arranging merchandise pick-up at other locations.

•Achieved and consistently exceeded revenue quota through product and service promotions during routine inbound and outbound calls.

Picking Associate

Amazon - Salt Lake City, UT May 2019 to August 2020

•Moved boxes and organized aisles to open floor space and enable forklift operators to move freely through the warehouse.

•Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.

•Mentored a team of 20 package handlers through effective communication, active listening, and hands-on training.

•Entered package information into the company's computer system using Amazon workstation software with high accuracy.

•Prepared orders accurately by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.

•Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Inventory Associate

CDTI Technologies - Orlando, FL

July 2018 to October 2018

•Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

•Created reports detailing all aspects of inventory, including costs, deliveries, and usage.

•Kept all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery.

•Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

•Completed scheduled audits with an efficient and accurate approach.

•Accepted delivered packages, verified products, and checked delivery totals to keep system records current and accurate.

•Managed inventory storage in a clean and organized fashion.

•Checked prices and calculated totals for accurate invoice processing.

•Maintained inventory count, tracked usage, and documented variances.

Customer Service Associate

Wawa Food Markets - Orlando, FL

May 2016 to July 2018

•Preserved revenue streams by utilizing effective communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

•Developed and actualized customer service initiatives to decrease wait times.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

•Conferred with customers about concerns with products or services to resolve problems and drive sales.

•Informed customers about special promotions and provided detailed information about various products that were available.

•Collected customer feedback and made process changes to exceed customer satisfaction goals exponentially.

Cashier

Disneyworld - Lake Buena Vista, FL

June 2013 to April 2016

•Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.

•Assisted customers by answering questions and fulfilling requests.

•Operated cash register to record all transactions accurately and efficiently.

•Educated customers on promotions to enhance sales.

•Worked closely with grounds supervisor to solve problems and handle customer concerns.

•Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

Education

Associate of Science in MEDICAL CODING AND BILLING

Salt Lake Community College - Salt Lake City, UT

July 2022

High School Diploma

Maynard Evans High School - Orlando, FL

June 2012

Skills

•Sales expertise

•Complaint resolution

•International sales support

•Report preparation

•Inbound and Outbound Calling

•Good listening skills

•Shipping procedures understanding

•Order Fulfillment

•Warehousing functions

•Creative problem solving

•Administrative support

•Microsoft Office proficient: Excel, Word, Outlook, PowerPoint

•Microsoft Suite

•Critical Thinking Skills

•Ability to multitask

•Strong Organizational Skills

•Works well under pressure

•Teamwork

Contact this candidate