Service Representative Delivery Driver

CRAIG SIEKIERKA

Moosic, PA 570-***-**** adwqaz@r.postjobfree.com

Core Strengths

Excellent communication skills Detail-oriented Creative problem solver Advanced user MS Office Suite Time management Analytical Team player Conflict resolution Computer programming Budgeting and invoicing Customer service Fast learner Education

Misericordia University – Dallas, PA 2012 - 2016

BA Degree in Mathematics / Cum Laude

Recipient of the Dr. Joseph S Tomasovic, Jr. Scholarship o Honored Scholarship

Pennsylvania State University – State College, PA 2007 - 2010

Studied Business Management.

Dean’s List

Professional Experience

Team Lead / Delivery Service

Prepared daily work and run schedules to ensure excellent time management and efficiency for the clients and drivers

Conferred with supervising personnel to address questions or problems with service

Relayed work orders, messages, or information to or from work crews and supervisors Assistant Store Manager

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

Monitored sales activities to ensure that customers receive satisfactory service and quality goods Customer Service

Managed the escalated service concerns received from clients, members, agents, providers, pharmacies, and internal/external business partners

Maintained relationships of both internal and external clients

Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure

Contributed to maintain the highest possible rating determined by external analysts

Determined problems and assisted members, among other callers, to correct issues regarding Medicare Part D accounts while educating to prevent future issues from arising Self-Employed Cleaning Company

Created business plan including scheduling, purchasing, and quality assurance for restaurant/club cleaning

Tested and purchased supplies or equipment needed for cleaning and maintenance

Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures

CRAIG SIEKIERKA

Moosic, PA 570-***-**** adwqaz@r.postjobfree.com Professional Experience continued

Laborer

Installed trees, shrubs, gardens, flower beds, irrigation systems, sod, and a wide array of landscape and hardscape structures proposed to the customer to meet only satisfactory feedback

Assisted owner with all residential and small business remodels

Selected tools, equipment, or materials from storage and transported items to work site Employment History

Christopher Shawn Groner Construction – Pittston, PA 04/2022 - present Laborer

Amazon 04/2020 – 10/2020

Team Lead / Delivery Services

Door Dash – Scranton, PA 04/2020 – 04/2022

Delivery Driver

Craig Siekierka Cleaning Service – Allentown, PA 01/2018 – 04/2020 Owner

Bland Landscaping – Apex, NC 06/2017 – 10/2017

Laborer

TMG Health 10/2016 – 05/2017

Customer Service Representative

Radisson Hotels – Scranton, PA 03/2014 – 07/2016

Server

Kay Jewelers – Wilkes Barre, PA 06/2011 – 02/2013

Assistant Manager

Accomplishments

Editor of a mathematics textbook, “Phi, Pi, e, I”, published by MAA author, David Perkins Wrote computer program showing Alternating Harmonic Series Functions o Represented Misericordia University while presenting this program at Temple University Earned highest marks for customer satisfaction, company-wide Transformed a business from a $20,000 deficit to a 12% increase in revenue over a period of 2 quarters

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