Customer Service Data Entry

Amber Schmidtknecht

Cochrane, WI *****

*************@*****.***

+1-608-***-****

Work Experience

Office Manager

Cathedral Crafts and Glass Replacement Company - Winona, MN September 2021 to Present

Quick books, excel, word, various windows programs. Zoom, accounts payable, accounts receivable, deposits, general accounting, supply management and ordering. Customer service, basic facility management, basic facility sanitation, glass shop technician skills. Specialty Order management, project proposal coordinator. Employee and customer confidentiality, onboarding and exit paperwork. Front End Manager

Walmart - Winona, MN

June 2021 to September 2021

Manage all of Walmart Front End Associates. +/-40, Basic front end accounting. Balance multiple tills, deposits, large quantities of monetary management. Responsible for all of the money in the whole of Walmart location. Deposits, armored car reception, Manage customer service counter, scheduling, corrective actions, customer handling, vendor handling, client/customer deescalation, cooperate with upper management, training.

Store Manager/Sales Manager

SD, SUN TAN CITY - Winona, MN

June 2018 to June 2021

Manage store, with +/- 10 employees. Scheduling, payroll, training, sales, customer service, client/ customer deescalation, field calls and address issues, hiring/firing/corrective actions, employee and customer confidentiality, onboarding and exit paperwork. inventory: ordering and accounting, sanitation, client confidentiality, supply management, facility management, computer skills, Specialized software, basic maintenance and cleaning, monetary management, accounting and deposits. Excel, word, other Microsoft programming, Zoom, Teams, productivity enhancement. social media maintenance. Unofficial title: assistant manager

Waumandee House - Waumandee, WI

May 1996 to June 2019

Unofficial assistant manager, service industry. Customer service, food and beverage service, banquet management, technology specialist, order supplies, certified food safety management, alcohol service license, field phone reservations for dining and lodging. Customer confidentiality, basic facility maintenance, basic facility sanitation. Vendor affiliation. Accounting, monetary management, deposits, social media maintenance, advertising, sales.

Education

1 1/2 years Post secondary in Administrative assistant MSCST - Winona, MN

High school diploma or GED

Skills

• Google Suite (5 years)

• Office experience (10+ years)

• Microsoft Office (10+ years)

• Compliance management (10+ years)

• Customer service (10+ years)

• Microsoft Excel (10+ years)

• Front desk (10+ years)

• Management (10+ years)

• Data entry (10+ years)

• Store Management Experience (10+ years)

• Sales Management (10+ years)

• Facilities Management (10+ years)

• Recruiting (10+ years)

• Payroll (5 years)

• Retail Management (10+ years)

• Office Management (10+ years)

• Budgeting (5 years)

• Order Management System (5 years)

• Facilities Maintenance (10+ years)

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• QuickBooks (2 years)

• Microsoft Outlook (10+ years)

• Interviewing (10+ years)

• Customer service (10+ years)

• English

• Social media management

• Adobe Premiere

• Personal Assistant Experience

• Purchasing

• Event Planning

• Human Resources

• Microsoft Powerpoint

• Merchandising

Certifications and Licenses

MN tax certificate

Present

MN state tax certificate.

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