Customer Service Project Manager

Marcia P. Brown, B.A, M.B.A

Over Twenty-five years of managing professional experience.

ENHANCING ORGANIZATIONAL STRATEGIES WHILE INCREASING PERFORMANCE AND REVENUE WHILE PRODUCING OUTCOMES.

PROJECT MANAGER…BUSINESS/PROGRAM DEVELOPER

CIRRICULUM DEVELOPER/TRAINER /BUSINESS LIAISON…OPERATIONS MANAGER/ADMINISTRATOR/EVALUATOR

EDUCATION COORDINATOR… SALES/CUSTOMER SERVICE MANAGER PROGRAM DEVELOPER PROJECT EVALUATOR/MANAGER

Appointee of Governor Rendell as a member of the Pennsylvania Targeted Advisory Board A highly creative and proactive manager experienced with qualifications in developing, implementing, and controlling effective programs to enhance business needs for Government Agencies/Organizations/Businesses.

AREAS OF STRENGTH

Program/Curriculum Development Recruiting Media Relations and Publicity Releases Contract Development/Licensee Mgmt. Administration Grants Management/Development Key – Project Management

SAS, Oracle, Citrix, Banner

Management

Human Resources

Market Research and Analysis

Microsoft Office Suite/Excel Public Speaking Process Improvement Developer PROFESSIONAL ACHIEVEMENTS

PA Commission on Crime & Delinquency – Project Manager

Maintain fiscal responsibilities of monthly budget of 2,500,00.00

Grants Development/Management for the program as well as reporting quantifiable results. o Budget development and controlling funds for passthrough programs and operations. Developed and Implemented Performance driven outcomes to maintain program funding.

Coordinate public presentations and events with an audience of state, county, and public officials as well as residents and Presidents / CEO’s of organizations to communicate program status and outcomes.

Currently Serves on two committees:

o PA Department of Health (SHIPP) – health plan development for Mercer County. o Pennsylvania Advisory Board – review and approve state funded grants from various state agencies. PENNSYLVANIA PRISON SOCIETY/INSTITUE FOR LEADERSHIP – Curriculum Developer/Trainer/Train the Trainer

Facilitate leadership classes throughout Pennsylvania for state agencies such as PCCD, DCED & PA Prison Board

Trained over 2,800 participants.

395 Franklin Ln Acworth, GA 30102 Phone: 724-***-**** adwqab@r.postjobfree.com PROFESSIONAL EXPERIENCE

ENLIVANT-SEVEN HILLS PLACE August 2021 to current

Rome, Georgia

Community Resource Manager

Develop, coordinate, and implement the sales and marketing strategy to increase revenue.

Generating Sales leads through offline referrals, outreach community events and marketing initiatives.

Recruit/Train/Staff Development

Oversee Sales and Marketing of Senior Living Community increasing sales by 21% GEORGIA NATURAL GAS/FANEUIL August 2015 to January 2021 Kennesaw, Georgia

Operations Manager

Manage daily operations of sales and customer service reps to ensure goals and performance measures are achieved.

Analyzing trends to develop and implement process improvement strategies.

Train and Develop staff and evaluating with performance appraisals.

Manage Sales and Customer Service Teams

Training/Development/Recruiting

TRUGREEN CORPORATE August 2013 to 2016

Atlanta, Georgia

Sales Trainer/Sales Manager

Developed training curriculum for Sales/New Hire/Customer Service

Recruiting/HR

Sales and Marketing

AAS Licensed Properties Management October 2012 to current Atlanta, Georgia

Administrative Liaison 4

Monitor Contract Compliance for Royalty Audits and Payments.

Monitor Licensees and contracted for Licensors.

Contract development for Licensors to Licensees.

Proposal/Grant Development

COMMUNITY ACTION PARTNERSHIP OF MERCER COUNTY August 2000 to current MINORITY HEALTH CENTER

Sharon, Pennsylvania

Project Manager

Enhance linkages between systems between state, county, and local governments industry by engaging opportunities to enhance program goals.

Develop training and continuous training for staff and volunteers.

Developed a City Comprehensive Revitalization Plan for target areas in two cities by gathering data and analyzing data to support program needs in targeted areas. Directly responsible for developing a team of public, private, and business sectors along with grassroots to develop and implement the City of Farrell and Sharon Revitalization Plans.

Identify ongoing funding to sustain a variety of programs for all ages to improve the quality of life. EDUCATION

Pennsylvania State University – Associates of Business Administration, Bachelor of Science Human Service Management

University of Phoenix- Master of Business Administration. Master of Science & Organizational Psychology. University of Phoenix – currently enrolled in Ph. D program – Organizational Leadership- GPA 3.8 Institute for Leadership, Education &Advancement - Leadership Development Certificate

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