EDUCATION

University Of South Carolina – Upstate College of Science &Technology

Bachelor of Science in computer information systems minor in business Expected Graduation date: 2024

Relevant Coursework: Public Speaking, Intro to Computer science (Microsoft Office Excel, word, and PowerPoint), English writing 1, (Fall 2021) English writing 2, Marketing Strategy, Business Analytics, College Algebra (Spring 2022), Calculus, Spanish 1, Business Management. (Fall 2022).

EXPERIENCE

Premium Financial Services – Tax services & Bookkeeping Gaffney, SC

Receptionist & marketing agent August 2021- Present

Generated 35% increase in clientele and 60% boost in profits, by assisting in social media marketing. Designing business cards, custom business signs, and websites. Answering and transferring all incoming calls friendly and cheerfully. Effectively communicating with clients and coworkers, and housekeeping.

Organizing and reviewing legal paperwork, clients’ files, and business mail.

Greet and assist office in person clients.

Processed payments, receipts, and client request of information; utilizing Microsoft and Excel. Troubleshoot issues with payments and Investigated solutions.

BILO – Grocery store Gaffney, SC

Bookkeeper/stocker July 2020- September 2021

Increase customer service rating by 40% by providing customers with information needed to successfully pay electric and cable bills. Resolved any issues while being pleasant and cheerful.

Count Money in Cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Utilized computer expertise to Issue money orders, and process and send payments for cable and electric billing.

Stocking and unloading trucks, record keeping, and Forklift Operation.

Panera Bread – Restaurant Charlotte, NC

Retail Customer Service Associate September 2018- May 2020

Receive Payment by cash, check, credit card, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Answer and input call-in orders, effectively communicate information, while in a high stress environment.

SKILLS & INTEREST

Computer: Typing, Email, Microsoft office (Excel, PowerPoint, and Word), and Research

Skills: Business Marketing, Conflict Management, Leadership, communication, and Active listening.

Language: Fluent English; Some Spanish, Some American Sign Language

Interests: Creative Writing, Dance, Sewing, Cooking, Knitting, and Reading.