Operations Manager, SCRUM Master, Project Manager, Outsourcing

Donjeta Gashi

Phone: +1-332-***-**** ; +383-**-***-*** adwq2a@r.postjobfree.com

With a diverse background spanning industries such as marketing, beauty, construction, printing services and software development, I have gained valuable insights that allow me to approach problem-solving, team/work management, crisis management, product development, and customer engagement with a nuanced perspective. I am deeply motivated by the company culture and consistently strive to foster a positive work environment by actively sharing and implementing best practices with my team members, while also remaining open to continuous learning and growth.

Work Experience

• Operation Manager

Master WiZR

2020 – Present

§ Overseeing the end-to-end product development process, including planning, scheduling, and coordinating activities among cross-functional teams such as designers, UI/UX, engineering, quality assurance and testing.

§ Identifying and implementing process improvements to streamline product development workflows, increase efficiency, and reduce costs while ensuring compliance with regulatory requirements.

§ Managing personnel, task assignment to support product development initiatives, including resource allocation, capacity planning, and vendor management.

§ Collaborate with other departments and teams, such as sales,R&D, marketing, designers, developers, QA and testers, to ensure smooth coordination and communication across different functional areas to achieve operational goals.

• IT Portfolio Manager & Assistant to VP of Operations-Project Based CYDEO

April 2022 – Dec 2022

§ Assist VP of Operations in Process improvement and Salesforce Process recording for automation purposes

§ Lead on creating Salesforce workflow chart using Diagram tool for Support team, Finance Department and Recruiting Department.

§ Analyzed IT Portfolio to manage expenses, requests and cut unused subscriptions.

§ Held meetings with Vendors regarding Company IT needs.

• Operations Manager

Duart Beauty

2020 – 2021

§ Responsible for Planning and Executing Company Launch.

§ Involved in Product Design and Development.

§ Recruiting for E-commerce Website building and Maintenance, Graphic Design.

§ Managed a team of 15 people on Project Completion (Developers, Designers, QA and Testing.

§ Created and maintained operational system for remote workers by implementing and using tracking tools to manage output and progress.

• Digital Transformation Consultant & Operations Manager Protech Construction

2019– 2021

§ Worked towards Company goals of going paperless in their operations. Was able to digitally transform 70% of their day-to-day operations.

§ Facilitate help for project managers to overcome challenges. In the case of this company when working in the US Military base in Kosovo, the main challenge was getting raw material, equipment inside the Military Camp on time in.

§ Reviewing performance evaluations and other related reports (weekly team reports, progress reports).

§ Build company Website using WordPress.

• General Manager and HR Manager

BitRoyal Exchange

2018-2019

§ Implementing tool for better intrateam collaboration.

§ Recruiting for the company and handled contracts and payments based on Kosovo, Croatia and North Macedonia.

§ Assisted Marketing team on improving their workflows on content management and production as well coordinated work amongst Marketing team, social media and Designers.

§ Frequent meetings with Director to determine company needs.

§ Task assignment to team leads in accordance with Director requests.

• Office Manager/ HR

Protech Construction

2016– 2017

§ Improving Onboarding Process.

§ Implementing HR System, data keeping and data updates on Employee records

§ Contract renewals.

§ Handling all communication with Employees regarding contracts, scheduling, vacations etc.

• Assistant Project Manager

Redmill Agency

July 2016– Oct 2016

§ Directed all phases of RC Cola 3 month project.

§ Developed 4 executive presentations and reports to facilitate project evaluation and process improvement.

§ Trained and Supervised 3 team members offering feedback on improving work performance.

§ Monitored timelines and flagged potential issues to be addressed.

§ Responsible of organizing the filming schedules and meetings for “Ekonomia me Erezen” Show.

Education Background

• Master of Science – Management - 2016

University of Sheffield

• Bachelor of Arts- Business Studies (Management) -2014 University of Sheffield

• Crisis Management Certification -2015

University of Sheffield

• Business Analytics Certification -2023

Harvard School of Business

• Certified SCRUM Master -2022

Scrum Alliance

• Certified Digital Transformation Consultant-2019 WIFI Austria- WKO

Tech Skills

• Proficient User:

Jira, Trello, Asana, Monday, Bamboo HR, Diagram,

Hubspot, Microsoft Office,

• Intermediate User:

WordPress, Shopify

• Basic User of

Salesforce, SPSS

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