Donald Clark

Holly Springs, NC 919-***-**** adwq1x@r.postjobfree.com

Senior Technology Executive

Strategic Planning Program Management Agile Methods Digital Transformation Solution Delivery

Career Profile

High-level IT strategist and solution director, architect, and engineer successfully delivering large-scale enterprise projects and implementations for wide range of applications and technologies. Skilled in solving complex problems applying scientific method and analysis. Natural leader motivating and mentoring nimble, high-performance teams that capture additional contracts and boost revenues.

Expertise

System Architecture

Cloud Computing

Unified Communications

Network Security

Output Technologies

GxP Validation

Selected Career Contributions

Architected technology infrastructure for multiple domestic and global GSK construction projects totaling $665.5M including new campus, 23andMe joint venture, Tesero acquisition, and waste-water facility build out over 2 years.

Delivered major cyber risk reductions by implementing new controls for IAM, Remote Access, Firewall design and IT/OT control system and delivering global best practices program to prevent business interruption.

Ran CoE delivering strategy, policy, and compliant solutions for business applications with cloud-first focus. Consolidated 109 small applications to improve workflow and audited capacity to reduce costs by 40%.

Won GSK Business Continuity Award for stellar crisis management during infrastructure failure in communication that shut down plant system. Moved command center returning service in 4 days.

Reduced meeting failures affecting 1500 critical resources from 10% down to <1% deploying Slack and MS Teams for next-generation collaboration, communication, and workflow with $23M refresh of 1800 Smartrooms worldwide.

Delivered new IQVIA B2B Call Center consolidating 62 regional centers into single platform for 37K+ clinical trials in 16 languages, with 7x24 system supporting 3M omnichannel customer calls weekly across >100 countries via on-premise and cloud solutions.

Improved lab workflow and bench time by delivering ELN and mixed reality solutions with Hololens and Realwear. Cloud integration solution captured results in real time and allowed lab personnel to adhere to guidelines and collaborate with peers globally while performing duties.

Experience

Red Global Remote 2022 - Present

Consultant, Strategy and Transformation Architect

Drive Cyber and MES (Machine Execution Systems) Strategy and Architecture for McCormick Spice. Run the IACS Industry and Automated Control Systems team in developing and delivering strategic directions and solutions for the supply chain.

Developed a Cybersecurity program based on IEC 62443, NIST and EU NIS2 standards to protect manufacturing sites as they become connected to Azure and other cloud platforms. Solution includes next generation firewalls, perimeter controls, remote access and Scada, HMI and PLC integrations from SAP to MES systems using appropriate APIs.

Implementing Zscaler, Verve Industrial, and Checkpoint Firewalls globally.

Design MES solutions for Recipe Management, Pre-weigh, Blending, and Labeling on multiple lines in forty factories worldwide. Solutions are tailored to meet business requirements and return of investment goals via complex systems integration and automation of the manufacturing process.

GSK Durham, NC 2018–2022

Director of Collaboration and Workspace Engineering

Led digital transformation of legacy systems and directed change management for collection of M&As lacking adequate accounting practices and quality controls. Chaired Architecture Review Board for IT and member of Architecture Security Board for Output Technology helping to maintain focus during transition of 3 CTOs. Devised and maintained strategic roadmaps for technology and capability. Provided corporate engineering and support of COTS products for Legal, HR, Finance, OT, and R&D. Managed 78 global FTEs. Introduced Agile framework to R&D labs and established DevOps framework to help improve future state.

Orchestrated multiple CapEx projects including OT Perimeter, Network, and external access refresh as well as $300M+ initiative to deliver upgraded Cisco and Palo Alto infrastructure to multiple GSK manufacturing facilities globally.

Implemented perimeter design for 480 factories underpinned by 3 pillars encompassing secure remote access for vendors/suppliers, proactive outbound alerting for problems, and actual perimeter defense system next-generation firewalls.

Built custom cloud solution to join together siloed scientists working on critical partnership with GSK and 23andMe. Strengthened PMO best practices to securely share information and research in multiple time zones for better collaboration.

Served as advisor to Society of Women in Engineers and core member of Diversity & Accessibility Council. Advocated for accessible solutions including transcription of meetings in multiple languages and ensuring applications were usable by all employees.

Directed network administration, storage administration, application system support, and intranet/internet design. Created help desk solutions and introduced KPIs for project management, workload planning, and corporate business performance.

IQVIA (FKA Quintiles) Durham, NC 2015–2018

Director of Collaboration and Network Engineering

Presented strategic plan to CEO, CIO, and CFO for network, data reorganization, and perimeter defense/firewalls to prepare for future communication and collaboration. Drafted budget and set up reporting structure to ensure employee accountability.

Reduced 90% of network failures in first 6 months by quickly addressing performance issues and crafting remediation plan. Instituted network freeze, placed time frames on business functions, and ran backups and large implementations at night.

Trimmed costs 20% leading M&As in services under direct oversight to clean up licensing and compliance for small companies. Moved process to cloud and improved accounting principles uncovering 6300 licenses that had been dormant for 180 days.

Managed IT infrastructure including Network LAN, WAN, MPLS Data Network, Disaster Recovery facilities, ERP applications, telecommunications, and third-party applications including CRM, Internal reporting, database management, and IT help desk.

Saved $1.4M annually and millions of minutes in calls per day transforming call center operations merging into single Cisco platform. Triaged adverse events across 37K products to experts with 1600 call center agents in 4 global locations.

Participated in Centers of Excellence and set up big room planning and review boards partnering with business, marketing, CRO, and sales stakeholders to align projects to revenue producing projects.

Renewed trust with stakeholders and restored confidence in IQVIA to support clinical trials with stable computing environment. Traveled globally to meet with doctors to demonstrate how investing in network will shore up business and facilitate growth.

Intel Corporation Santa Clara, CA 2000–2015

Global Service Owner, UC and SOC, IT Engineering

Worked major network infrastructure projects, changes, and upgrades. Oversaw exceptional Quality Assurance of Production/Operation Team. Managed verbal/written executive communications to clients to convey situational information, plans, and needs. Took ownership of end-to-end service line and directed 100+ resources in delivery of capabilities. Negotiated contracts with strategic vendors to orchestrate technology and software solutions. Managed up to 1100 workforce.

Provided strategic plans and performed direct oversight of IT service management to ensure efficient, effective, and secure implementation, operation, and support of releases into production environment.

Steered real-time collaboration system services for 100,000+ PC end points, 60,000+ mobile users, and over 70M data collaboration minutes per month.

Implemented the security operations center in a follow the sun methodology to characterize and mitigate threats. Secured communications and collaboration to support top secret efforts.

Technical Skills

Microsoft 0365, Skype for Business, Azure, WebEx, Cisco Call Manager, UCCE, UCX, Five9, Salesforce, SAP, MAM, AWS Environments, SailPoint, CyberArk, Cloud Computing, Identity Management, CAPA, Root Cause Analysis, Requirements Gathering, KPIs, TTR, OKRs, Website Development, Information Security, Line Optimization and Quality

Education

Bachelor of Business Administration Management, Information Systems & Marketing University of Texas Arlington, TX

Counted on to deliver no-fail, mission critical projects spanning the globe

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