Associate Sales Customer Service

Mary Kaziah Hill

Eugene, OR, ***** • 971-***-**** • adwq1d@r.postjobfree.com

Sales Leadership - Account Management - Strategic Sales

A strategic, dynamic self-starter who thrives in a fast-paced, consultative selling environment and is passionate about creating solutions that deliver the highest level of sales and customer service to clients.

Collaborates with senior leadership to develop and implement multifaceted marketing initiatives.

Possesses an exceptional ability to improve organizations’ bottom line using customer relationship management and marketing strategies that drive sales, continued contract commitments, and account revenue growth.

Proven capacity to command the entire existing database of prospects and clients to provide strategic recommendations based on prospects scenario, from relationship building to account development, management, and retention.

CORE COMPETENCIES

Account Management Business Development Competitive Analysis Deal Negotiation & Closing

CAREER EXPERIENCE & ACHIEVEMENTS

Farmers Insurance/Foremost • Seattle • (Dec 2022 – Present)

Field Sales Market Leader

Analyzes independent agency activity within a portfolio of assigned agencies and associated premium under management to understand trends and is responsible for realizing premium and profit objectives for those agencies and the portfolio.

Activities performed to achieve those objectives may include training on products, systems, service, and underwriting, book transfers, development of existing agencies, new business growth and retention, or prospecting for new agencies.

Serves as the primary contact point for agency support staff to build and maximize the agency/company relationship for Personal Lines; Specialty Lines and Commercial Lines products.

Serves as the primary contact for operations, systems and policy training for agency products as well as liaison for resolving policy service and billing issues for assigned agencies and products. Utilizes technology to manage agency data and the performance of the portfolio under management. Documents agency contacts as well as competitor changes as they occur. Maintains up to date information for Merchandising and Business Development as well as other functional areas. Builds and maintains agency/company relationships in order to maximize product penetration and sales within the agency.

Coordinates with the book transfer unit to ensure timely processing of all applications, follows up with the agency contact for additional information, monitors and tracks the hit ratios and successful completion of each committed transfer. In conjunction with the agency education strategy, coordinates and delivers new and on-going training on products and systems for all product lines within the agency. Active in geographic territory of the assigned portfolio of agencies, prospecting for new agencies as well as business development opportunities. Analysis of agency operations and quoting/profiling potential book transfer opportunities are included in this function.

Promotes industry knowledge by coordinating and attending industry events and participating in continuing education and other learning opportunities. Promotes agencies’ use of company-provided education and learning resources. Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies.

ALLSTATE INSURANCE CO • Eugene, OR • (Mar 2021 – Dec 2022)

Sales Market Leader

Consult with Business Owners on the use of the platform and programs that are available to Professional Sellers to increase channel sales for their business while utilizing relationship management abilities to gain trust and influence client behavior.

Utilize market metric data from tableau to organize my pipeline and continually drive sales and program adoption for increased account quality by cross selling various programs.

Work across teams to create and develop better training strategies for onboarding as well as refined Follow-Up processes for better client engagement.

Responsible to profitably grow, manage insurance premium, and market share in OR and consumer segments.

Achieve desired business results by developing, leading, managing, and implementing effective strategies, processes, and programs.

Create and track performance to achieve strategic business plan outcomes for my market

Prospect and appoint new agencies to grow agency distribution through innovative sourcing methods to drive the successful deployment of new agency appointments for increased sales and revenue growth.

Consult with Exclusive Agents to develop strategic business plans.

Provide advice on operations, identify issues, and recommend plans for resolution, and facilitate access to resources

Communicate messages to Exclusive Agents and staff, applying the message to the agency-specific business model, and assisting, as requested by the agency, to create an action plan to adjust operations accordingly

Prospecting for, assessing, and recruiting candidates in accordance with the market deployment strategy

Installing successful business practices and processes, as requested, through coordination with field and home office sales leadership

Provide key support for established agencies with a focus on implementation of consistent business processes to drive profitable growth, customer engagement and retention

NATIONAL GENERAL an ALLSTATE COMPANY • Portland, OR • (Jan 2020 – Mar 2021)

Market Sales Consultant

Consult with Business Owners on the use of the platform and programs that are available to Professional Sellers to increase channel sales for their business while utilizing relationship management abilities to gain trust and influence client behavior.

Utilize market metric data from tableau to organize my pipeline and continually drive sales and program adoption for increased account quality by cross selling various programs.

Work across teams to create and develop better training strategies for onboarding as well as refined Follow-Up processes for better client engagement.

Responsible to profitably grow, manage insurance premium, and market share in OR and consumer segments.

Achieve desired business results by developing, leading, managing, and implementing effective strategies, processes, and programs.

Create and track performance to achieve strategic business plan outcomes for my market

Prospect and appoint new agencies to grow agency distribution through innovative sourcing methods to drive the successful deployment of new agency appointments for increased sales and revenue growth.

Consult with Independent Agents to develop strategic business plans.

Provide advice on operations, identify issues, and recommend plans for resolution, and facilitate access to resources

Communicate messages to Independent Agents and staff, applying the message to the agency-specific business model, and assisting, as requested by the agency, to create an action plan to adjust operations accordingly

Prospecting for, assessing, and recruiting candidates in accordance with the market deployment strategy

Installing successful business practices and processes, as requested, through coordination with field and home office sales leadership

Provide key support for established agencies with a focus on implementation of consistent business processes to drive profitable growth, customer engagement and retention

ALLSTATE INSURANCE COMPANY • Lone Tree, CO • (Mar 2015– Dec 2019)

Associate Sales Manager

Assisted Allstate Exclusive Agents in developing an effective business strategy and implementing plans that drove the achievement of sales targets and improved sales figures.

Deployed consultative sales training across Allstate agencies; developed sales associates’ competencies in providing new ideas and insights that encouraged clients to understand business issues better and identify the best solution to meet their business goals, building client trust and loyalty thereby boosting sales, and increasing market share, in addition to galvanizing business growth.

ALLSTATE INSURANCE COMPANY • Bothell, WA • (Apr 2019– Dec 2019)

Field Sales Deployment Leader

Spearhead innovative sourcing methods to drive the successful deployment of new agency appointments for increased sales and revenue growth.

Oversee candidate sourcing and recruitment; build authority and credibility by empowering new agents with marketing and advertising best practices to create loyalty and trust with both current customers and prospects, driving retention, commitment, and optimizing potential sales.

ALLSTATE INSURANCE COMPANY • Chubbuck, ID • (Jun 2013 – Mar 2015)

Sales Representative

Determine clients' needs and financial situations by determining extent of present coverage and investments, ascertaining long-term goals.

Obtain underwriting approval by completing application for coverage.

Have a thorough understanding of policy additions and changes, billing inquiries, and general insurance information to know how to best help a customer’s situation as positively and accurately as possible.

Enhance insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Completely focused on building rapport and lasting customer relationships

Flexibility to the constant changes that are implemented in the customer contact center

J & M Mental Health• Blackfoot, ID • Jan 2005 – Jun 2013

Field Service Coordinator

Train new employees, coach team members, and develop weekly schedules

Assured quality was met by establishing excellent client relationships

Routinely checked eligibility status of clients

Responsible for one-on-one consultations with clients to set obtainable goals and to achieve them

Complete 30, 90, 180-day reviews and annual reviews of clients

Compile weekly documentation of client sessions

Case Management

Boise State University Athletics • Boise, ID • Aug 2000 – Dec 2005

Student Athlete

EDUCATION

Boise State University: Psychology • Boise, ID

Western Governors University: MBA • Salt Lake City, UT

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook) • Salesforce • Tableau

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