Hr Manager, Customer Service

Fabia J. Pohrman ***** Wilson River Hwy, Tillamook, OR 97141

503-***-**** adwq0m@r.postjobfree.com

Human Resources Quality Assurance

Core Competencies

•Operations & Project Coordination

•Internal & External Communication

•Employee Relations

•Regulatory Compliance

•Policy & Procedure Changes / Rollout

•Team Building & Leadership

•Research & Problem Resolution

•Hiring / Training / Coaching

•Benefits / Payroll Administration

Summary of Qualifications

•Experienced in human resources, administration and project coordination, HRIS systems, and benefits administration.

•Strong analytical skills with a proven ability for event planning, recruiting and learning & development.

•Human resources management. Planned Graduate HR Certificate classes for 2015.

•Excellent employee communications and interpersonal skills to effectively resolve issues, reduce tension and guide work force to successfully achieve company goals.

•Proficient using Microsoft Word, Access, PowerPoint, Excel and Outlook as well as ADP HR Perspective, Kronos, Ceridian, e-Time and People-Trak specialized software, PeopleSoft, Brassring, and Taleo, Paychex – HRO, TLO, Preview & Benefits online.

•Other Software Programs: Amadeus, Saber, Compass (Costco Travel’s proprietary travel booking software)

Professional Experience

2020 Census Enumerator, State of Oregon, July 2020 to October 2020

Located residences that had not responded to the census

Contract HR Generalist & Payroll/ Tillamook Country Smoker, Tillamook, OR October 2018 to March 2019

Process bi-weekly payroll

Employee Relations

On boarding/orientation

Benefits administration

Timekeeping and Compliance Specialist, Kaiser Permanente, Contract through rtech, Portland, OR September 2016 to March 2017

Compliance- making sure all management and supervisors follow the Sox compliance for Privacy and qualifications for approving timecards. Training is taken in order to qualify to be an approver.

HR MANGER/PAYROLL SPECIALIST, Simon Golub & Sons, Inc. Contract through Robert Half Tukwilla 2015- March 2016

•Process Bi-weekly payroll – Paychex preview, HRO & TLO, Benefits online

•Audit Benefits, benefits administration

•HRIS administration – PAYCHEX

•401k Audit & Administration

SR. BENEFITS ASSOC., Esterline Contract through Robert Half, Bellevue, WA 2015-2015

•Research for Benefits Manager and Director of Benefits/Payroll/HRIS.

HR GENERALIST, Contract, NBBJ Architects/Aerotek, Seattle, WA 2014-2015

•HRIS maintenance for international locations and multi-state locations.

•Maintained employee files.

HR GENERALIST, Contract, Gene Juarez, Bellevue, WA 2014-2014

•HRIS adjustments.

Travel Agent, Costco Travel, Issaquah, WA 2008-2013

•Excellent customer service. Book member travel-cruises and land packages. Covered supervisor line when needed for the cruise side of business, SIT program (Supervisor in Training) to learn the “Costco Way”.

•Work on difficult customer service issues.

•Sold $2.8 million in 2013, 1st ten months of 2013. Sold $2 million in 2012.

•Assisted with new agent training on the phones during each new training class.

•Covington Warehouse- loaned out as a temp for 3 months in 2008. Worked in Deli. Food Handling permit

•Trading – loaned out as a temp for 3 months in 2011.

•Corporate office – Loaned out to HR department in 2012

LEAVES & BENEFITS SPECIALIST, Moneytree Inc., Seattle, WA 2007-2008

•Provided responsible for tracking all leaves for 1,500 employees in 5 states of CO, CA, ID, WA and NV.

EMPLOYEE RELATIONS/PAYROLL & ACCOUNTS RECEIVABLE, Oak Harbor Freight Lines, Auburn, WA 2006-2007

•Responsible for working with 7 terminals with over 500 employees.

•FSA accounts reconciliation.

•Updated changes to HRIS.

•FMLA & personal leave compliance and administration.

•Execute and analyze payroll reports from timekeeping systems (ADP, Kronos).

HR GENERALIST, CONSULTING- Seattle & Portland Area 2001-2006

•Worked at a number of companies since 2001 to help resolve different employment issues such as personnel problems, establish an office, or supervise temporary employee’s onsite and converting an HRIS system.

• Recruiting and writing training modules, job descriptions and evaluations.

Comsys/Milgard Windows- Fife,WA - Training, recruiting and job descriptions.

Manpower/Nintendo – North Bend, WA – Supervise, counsel, schedule 50-250 temporary employees, new employee orientation, employee relations and customer relations, Ad hoc reporting for Manpower and Nintendo. Audited hours for temporary employees, made corrections and transmitted payroll to Manpower for processing.

Access Staffing/Zetec, Inc. – Issaquah, WA –Maintain HRIS system, new employee correspondence, assisted with recruiting, event planning, reports for HR department, audited ADP payroll, sorted checks and backed up Payroll Manager.

Livebridge, Inc. – Milwaukie, OR – coordinated the HRIS conversion from ADP to Ceridian, 5000+ employees, recruiting, assisted with payroll, designed training material for Ceridian HRIS system, and worked with Kronos for timekeeping.

HUMAN RESOURCE MANAGER, Boyd Corporation, Portland, Oregon 1998-2001

Maintained constant interaction and communication with employees to promote morale and productivity, address and resolve grievances and answer benefits questions in addition to coordinating a wide range of administrative and other human resource functions for an innovative fabricator of plastic, foam and metal parts for OEMs. Processed division payroll, maintained personnel files and conducted new employee orientation. Oversaw the screening and interviewing of key replacement personnel.

•Coordinated the acquisition, preparation and management of up to 75 temporary employees working around the clock in order to successfully complete a crucial four-month project with HP, ensuring workflow, safety and accurate billing to maximize productivity.

•Investigated and defused hostile environment created by problem manager, utilizing effective communication skills to rebuild employee morale and trust.

•Developed ISO training procedures and records to uphold ISO 9000 certification and compliance.

•Implemented new ADP for division, populated system with employee data- personal, training, payroll, attendance history from People Trak HRIS system.

•Implemented Kronos timekeeping system. Installed new time clocks so payroll could be processed at corporate office in California.

Education

Masters of Human Resources Management, In progress, March/2017, Keller Graduate School of Management, Federal Way, WA

Strategic Staffing HRM-594

Leadership & Organizational Behavior MGMT -591

Managing Organizational Change HRM-587

Human Resources Management HRM-590

Training & Development HRM-592

Benefits HRM-599

Graduate Certificate in Human Resources, In Progress, April/2016, Keller Graduate School of Management

Bachelors of Science Degree, Eastern Oregon University, LaGrande, Oregon

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