PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

JENNIFER JOHNSON

KATY, TX 77494 909-***-**** adwpz8@r.postjobfree.com Well-qualified Administrative Assistant, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Professionalism

Calm Under Pressure

Detail-Oriented

Adaptability and Flexibility

Issue Resolution

Great Communication Skills

Human Resources

Exceptional Customer Service

Shipment Tracking

Ms Office and Excel

OCTOBER 2022-CURRENT

Accounts Receivable Specialist Norse Logistics Group Katy, TX Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records. Maintained account accuracy by reviewing and reconciling checks monthly.

Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

Developed and maintained positive relationships with clients to maximize collections.

Developed and implemented strategies to improve collection processes and reduce overdue payments.

Followed up overdue payments and payment plans from clients to establish good cash flow.

Improved accuracy of financial reporting by ensuring that all accounts payable transactions were recorded and reconciled timely, resulting in fewer accounting errors and improved financial reporting capabilities.

Reduced invoice disputes by 75% through implementation of better vendor communication and issue resolution processes, resulting in improved vendor relationships and smoother operations.

Monitored accounts to verify compliance with payment terms and schedules.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Prepared and mailed invoices to customers, processed payments, and documented account updates.

Handled day-to-day accounting processes to drive financial accuracy.

Generated invoices upon receipt of billing information and tracked collection progress.

Utilized software to manage invoices and payments. Streamlined daily reporting information entry for efficient record keeping purposes.

Matched purchase orders with invoices and recorded necessary information.

Gathered, evaluated and summarized account data in detailed financial reports.

MARCH 2018-NOVEMBER 2022

Chief Ministry Officer Hope City Church

Increased weekly attendance at services by 25% through implementing targeted outreach and engagement programs, resulting in increased congregation participation in church activities.

Developed and implemented successful stewardship campaigns that resulted in 20% increase in overall donations and contributions, improving financial stability and sustainability. Assisted staff, managers, and senior-level officers as needed. Created, prepared, and delivered reports to various departments Organized meetings and meeting schedules for each department Coordinated with human resources to handle payroll and personnel databases.

Worked with accounting departments to process invoices, make payments, and track receipts.

Assisted with special projects, such as process improvements and budget development.

Developed and implemented new policies and processes. Collaborated with senior management to develop strategic initiatives and long term goals.

Created succession plans to provide continuity of operations during leadership transitions.

Represented organization at industry conferences and events. Clarified roles, responsibilities and expectations of staff. EDUCATION

Established and maintained strong relationships with customers, vendors and strategic partners.

MAY 2000-JANUARY 2021

Owner Aria Dance and Cheer Rialto, California

Launched and developed Aria Dance and Cheer from ground up and grew client base exponentially over ten years. Managed daily business operations including supervising employees, providing onsite training, and continuing education to staff

Selected and developed 10-member staff to execute daily operations.

Interviewed, trained, and supervised up to 10 employees, including 3 supervisors, to achieve business operating goals Resolved issues quickly through meticulous research and quick decision-making.

Developed business and marketing plans and prepared monthly financial reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Assessed, optimized and elevated operations to target current and expected demands.

Created training manuals targeted at resolving simple and difficult customer issues.

Automated contact management system to maintain efficient client organization.

Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.

Evaluated customer account information to assess current issues and determine potential solutions.

Generated revenues yearly and effectively capitalized on industry growth.

Established, optimized and enforced business policies to maintain consistency across industry operations.

Established foundational processes for business operations MAY 2007

Bachelor of Arts: Sociology

California State University-San Bernardino, San Bernardino, CA

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