Sales Associate Customer Service

Luxury Sales and Client Services

Versatile and results-oriented commissioned sales expert specializing in facilitating purchases within multi-million dollar luxury boutiques. Detailed experience in effective client communication while ensuring brand compliance and standard.

Areas of Expertise

Fluent in Spanish and English

Effective Communication

Policy and Brand Compliance

Comfortable Decision Making

Team Work and Collaboration

Professional Sales Development

Conflict Resolution

Patience

Leadership

Professional Experience

Sales Professional – Tiffany & Co. May 2017- February 2021

Sales and customer service in a luxury environment

Strengthen and develop relationships with existing customers while cultivating new relationships and

migrating existing customers to a higher level

Execute proactive outreach with the goal of positioning in order to realize future sales opportunities and exceed customer expectations

Capture meaningful customer data for the purpose of connecting with the client, building relationships, personalizing future client development opportunities

Remain current on all industry news and company policy changes to better serve customers

Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment

Support key company, regional and local events – and product launches – with strategic client attendance and sales results.

Sales Professional – Dior at Bloomingdales, New York August 2011-February 2012

Commission sales associate in a luxury specialty boutique

Assisted clients in selecting high end merchandise to fit their personal style

Cultivated a positive environment for shoppers and clients

Trained new sales associates to maintain store efficiency

Sales Professional – Louis Vuitton Boutique at Bloomingdales, New York December 2009- March 2011

Commission sales associate in a luxury specialty boutique

Develop strong client relationships generating sales of $1.5 million

Implement and follow all corporate guidelines and visual presentations

Served as the liaison between the Louis Vuitton Boutique at Bloomingdales and Louis Vuitton Corporate

Uphold the standards of the company brand

Sales Professional – Barneys New York, New York August 2001 – April 2009

Commission sales associate in a luxury specialty store

Assist clients in selecting fine jewelry and designer accessories

Develop strong relationships that result in repeat business and build new clientele

Work to increase the company sales goal through proactive development of personal business trade and merchandise presentation

Communicate with management and buyers regarding product and current need

Assistant Store Manager – Felissimo New York, New York October 1997-February 2001

Assisted in managing four departments, supervising twenty sales associates and department managers

Oversaw the development of clientele by leading by example

Supervised the selling environment and provided sales training process in order to ensure the highest level of customer service

Networked and created positive relationships within the community that resulted in business generation and awareness

Maintained payroll budget and weekly hours for appropriate sales coverage

Created and adjusted store schedule as necessary to meet the needs of the business

Assisted with operational responsibilities to ensure timely and accurate processing of all mark-downs, transfers, damages, shipping and receiving

Education

Fiorello H. LaGuardia Community College, Long Island City, New York, BA, May 1995

Major: Commercial Photography

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