Service Representative Administrative Assistant

Enid Day

**** * *********** ***, *******, Arizona 85033 513-***-**** ********@*****.***

Objective

To obtain a position that will allow me to utilize my skills and experience as an customer service representative and administrative assistant and grow with in a company.

Skills & Abilities

Good problem resolution techniques, customer service techniques;

Operating information processing equipment; ability to interpret

laws, rules, regulations, and policies and procedures;

Great organizational skills.

Worked in a multi-functional customer service environment

and as a customer service representative and proficient

in Microsoft Word and Excel

Communication

·Good listening, oral, written and interpersonal communication skills

Experience

Customer Contact represenative PSCU Finaical SERVICES April 2015 to September 2015

·Answering call from different Credit Union members, helping them with all their banking needs such as deposits, transfers and all credit cards issues

Program service evalutor III state of arizona December 2001 to February 2014

The DCYF Eligibility Unit determines Title

IV-E eligibility for our children – one child at a time. This Unit

uses information from CHILDS, AZTECS, the juvenile courts,

and other automated systems in order to determine if each child

in foster care meets the eligibility requirements for Title IV-E.

The ONLY way we receive Title IV-E federal funds is through

our diligent efforts in determining children in foster care as Title

IV-E eligible. Apply program rules regulations, policies and

procedures necessary to; conduct initial, review and evaluation

of requests; interview customers to elicit information necessary

to determine eligibility or tax coverage; assist customers in

completion of required program forms; advise customers of their

responsibilities in participating within the program; maintain,

retrieve and review work load information from automated

databases and files; confer by telephone or correspondence with

representatives of various government and private organizations

to verify customer statements or claims; refer to program

policies, procedures and related program resources to make

determinations; conduct customer interviews; to manage

assigned work load; process claims; respond to inquiries from

customers; write correspondence and reports; make referrals to

community resources; assist customers with disabilities; may

require face-to-face contact with irate or hostile customers.

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