Erica Sola

Goal oriented Candidate w/ Positive Energy

Kansas City, KS 66104

adwpx0@r.postjobfree.com

+1-816-***-****

I prefer to be employed by a company that is focused on providing excellent service as well as a guarantee. I bring a very proficient skill set of more than majority, along with a humble and positive energy ensuring resolution and satisfaction.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

Dollar Tree and Family Dollar - Kansas City, KS

2020 to Present

• Active in the search.

• Managed a staff of 10 employees

• Managed daily operations, administrative duties, scheduling, and sales

• Oversaw store in the absence of the General manager

• Interviewed, hired, trained, and supervised new team members

• Managed associates', employees' and team members' Schedule requests

• Performed official money count every shift

Collections Specialist

Dept. of Treasury, IRS - Kansas City, MO

October 2018 to July 2020

Employed during the pandemic for remote employment. Although, the on-boarding was new and awesome experience and I enjoyed it greatly my life and health being in danger were more important at the time I became a MIA status as a result. The remote resource was not available to several others as well as myself and switched to on-site employment. While on-site, a case of COVID-19 was reported and we were given two choices. I chose to quit due to being fearful and was re-directed to unemployment and that I was eligible for rehire.

Lead Dispatcher/EPO/Chat/TSC-Rep

H&R Block - Kansas City, MO

March 2013 to October 2016

Started out with the company as a software technician via phone to move onto EPO which is a remote server tech, to move onto website chat tech, to finally Learn Dispatch being trained for a corporate Manager as I elevated quickly within the company an unexpected amount of time being employed until a very traumatic event occurred that disabled myself from being able to continue on. Always available for discussion.

Education

Bachelor's degree in Information Technology

Centriq - Kansas City, MO

2013 to 2013

Associate's degree

Skills

• Resource Description & Access (10+ years)

• Alternative dispute resolution (10+ years)

• Employee relations (10+ years)

• IT management (10+ years)

• IT support (10+ years)

• IT auditing (10+ years)

• Accounts payable (10+ years)

• Account analysis (10+ years)

• Senior leadership (10+ years)

• Dispatching (10+ years)

• Schedule management (10+ years)

• Customer relationship management (10+ years)

• Network management (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Access (10+ years)

• Microsoft Office (10+ years)

• Microsoft Windows Server (10+ years)

• Time management (10+ years)

• Employee relations (10+ years)

• Employee orientation (10+ years)

• Project leadership (10+ years)

• Conflict management (10+ years)

• Assistant manager experience (10+ years)

• Personal assistant experience (10+ years)

• Operations management (10+ years)

• Windows Remote Desktop (10+ years)

• Remote access software (10+ years)

• Data analysis skills (10+ years)

• Data entry (10+ years)

• Transcription (10+ years)

• Media relations (10+ years)

• Adobe Media Optimizer (10+ years)

• Network support (10+ years)

• Special operations (10+ years)

• Requirements management (10+ years)

• Inventory management (10+ years)

• Quality control (10+ years)

• Network security (10+ years)

• Security analysis (10+ years)

• Management consulting (10+ years)

• Events management (10+ years)

• Event planning (10+ years)

• Guest relations (10+ years)

• Guest services (10+ years)

• Product management (10+ years)

• Inventory control (10+ years)

• Data collection (10+ years)

• Collection management (10+ years)

• Cash management (10+ years)

• Credit analysis (10+ years)

• Accounts payable (10+ years)

• Human resources (10+ years)

• Account reconciliation (10+ years)

• Information security (10+ years)

• Project coordination (10+ years)

• Events management (10+ years)

• Event planning (10+ years)

• Network protocols (10+ years)

• IP networking (10+ years)

• Profit & loss (10+ years)

• Cost management (10+ years)

• Customer retention (10+ years)

• Customer acquisition (10+ years)

• Production management (10+ years)

• Project leadership (10+ years)

• Project leadership (10+ years)

• Performance tuning (10+ years)

• Internal recruiting (10+ years)

• Front desk (10+ years)

• Host/hostess experience (10+ years)

• Food service management (10+ years)

• Cash management (10+ years)

• Identity & access management (10+ years)

• Resource Description & Access (10+ years)

• CPR (10+ years)

• Statistical software (10+ years)

• Quality control (10+ years)

• Call center (10+ years)

• Call center management (10+ years)

• Creative writing (10+ years)

• Software testing (10+ years)

• Motivational interviewing (10+ years)

• Network monitoring (10+ years)

• Business coaching (10+ years)

• Affirmative action planning (10+ years)

• Social listening (10+ years)

• Budgeting (10+ years)

• Direct sales (10+ years)

• Inside sales (10+ years)

• Employee orientation (10+ years)

• Employee evaluation (10+ years)

• Branding (10+ years)

• Production management (10+ years)

• Team management (10+ years)

• Performance marketing (10+ years)

• Requirements management (10+ years)

• Public relations (10+ years)

• Intake (10+ years)

• Earned value management (10+ years)

• Ethernet (10+ years)

• Retail sales (10+ years)

• Advisor (10+ years)

• QuickBooks (10+ years)

• External recruiting (10+ years)

• Safety plans (10+ years)

• Executive recruiting (10+ years)

• Regression analysis (10+ years)

• Loss prevention (10+ years)

• General counsel (10+ years)

• Performance tuning (10+ years)

• Proofreading (10+ years)

• Direct support (10+ years)

• Case management (10+ years)

• Fundraising (10+ years)

• Experience with children (10+ years)

• Business development (10+ years)

• Transcription (10+ years)

• Help desk (10+ years)

• Intelligence targeting (10+ years)

• Logo design (10+ years)

• Regulatory reporting (10+ years)

• All-source intelligence (10+ years)

• Crisis management (10+ years)

• Travel planning (10+ years)

• Master data management (10+ years)

• Google Docs (10+ years)

• Customer service (10+ years)

• Service Representative (10+ years)

• Inventory management (10+ years)

• Active Directory

• Linux

• SQL

• Operating Systems

• TCP/IP

• LAN

• Network Firewalls

• Analytics

• DNS

• WAN

• Disaster Recovery

• DHCP

• Microsoft SharePoint

• Oracle

• User Interface (UI)

• System Administration

• Database management

• PCI

• Retail Customer and Employee Specialist (10+ years)

• VPN

Certifications and Licenses

Food Handler Certification

Additional Information

When given the chance again to once again obtain employment after being offered a position that will be greatly appreciated to accept immediately, as a team effort as a whole I predict successfull satisfaction. Let's be productive for one another and I look forward to being apart of greatness once again and thank you for not only your time but the opportunity as well.

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